Pack & Send collected, packed and shipped very fragile, valuable items, mostly cut glass, from N. Ireland to England. Everything was packed so well that breakages or damage was impossible to imagine,... See more
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Based on these reviews
Sixth time this year that I’ve use Pack & Send Cambridge to move lab equipment to New Zealand. For sure, I might get someone who will do it cheaply, but I need a one touch service that packs pro... See more
Company replied
Excellent worry free service from Joaquin and the team. They collected and packed items from the UK for transport to Canada. I wasn't there to see collection but it couldn't be better. Excellent co... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.8
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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Excellent service from Pack & Send Trafford Park
I had purchased items from an auction house that did not provide a shipping service
I tried a few but Pack & Send Trafford Park were on this immediately, got a quick price, pick up and delivery within a few days so excellent service and great communication with Jack
I can use the auction house again knowing I have a safe collection / delivery. I’ll definitely be using them again!
March 19, 2026
Unprompted review
Good reliable packing service
Good reliable packing service, most of my items being precious.
April 15, 2026
Unprompted review
Great service. So easy to work with.
Great service. Effortless to arrange collection from auction house and deliver to the Isle of Wight. Recommended.
April 13, 2026
Unprompted review
Fragile items excellently packaged
Very clear commissioning information, very quick response, and fragile items excellently packed for speedy delivery.
April 8, 2026
Unprompted review
I always trust Pack & Send for…
I always trust Pack & Send for international shipping from the UK to the US. I've used multiple pack and send locations for multiple shipments, and the customer service is consistent. I won't even bother asking other sippers for quotes.
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
We are honoured to have earned such a high level of trust, Nathalie.
Consistency is a core value across all our locations, and hearing that you now rely on us exclusively for your UK-to-US shipments is the ultimate compliment. Whether you are visiting our Oxford branch or any of our other centres, we remain committed to providing the same reliable service every time.
Thank you for your continued loyalty and for choosing PACK & SEND.
Best regards,
The Team at PACK & SEND Oxford
Quality packing/shipping and at a great price!
Pack and Send Oxford did a fantastic job of packing my pair of antique oil paintings for international shipping and getting them to me quickly at a fair and reasonable price. They picked them up quickly from Bonhams in London, were well-packed to prevent any damage, and shipped them to me quickly via FedEx International shipping. Very satisfied with the service and communication.
April 6, 2026
Unprompted review
Reply from PACK & SEND UK
It is a pleasure to hear that your antique oil paintings arrived safely and swiftly, Robert. Handling fine art requires a high level of technical expertise, and we are delighted that our Oxford team met those standards—from the prompt collection at Bonhams to our specialist "safe-transit" packing.
We are also pleased that the communication and FedEx international shipping met your expectations for both speed and value. Thank you for trusting us with such meaningful items.
Best regards,
The Team at PACK & SEND Oxford
Excellent customized service, great communications.
My clock auction season has started again in earnest. I am reminded by the excellent service I received from P&S Oxford Circus when they combined an important shipment of 1 longcase, 2 table clocks and 2 carriage clocks into a single wonderfully-packed crate. They followed my instructions closely and communicated extensively to ensure my satisfaction.
August 18, 2025
Unprompted review
Reply from PACK & SEND UK
It is a pleasure to be part of your clock auction journey once again, Mike. Consolidating such a varied collection—from a longcase to delicate carriage clocks—requires precision engineering and a deep understanding of horological logistics.
We are delighted that our Oxford Circus team met your exact specifications, ensuring that the custom-built crate provided the security your collection deserves. Thank you for highlighting our commitment to clear communication and bespoke service.
Best regards,
The Team at PACK & SEND Oxford Circus
Quality Shipping Service
I highly recommend Pack & Send UK- Salford Quays. They were very professional, patient and helpful with my shipping questions, great job wrapping the antique, and fast shipment. I’m so pleased with their shipping services.
April 2, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the high recommendation, K Lytle. Our Salford Quays team takes great pride in being patient and helpful, especially when it comes to navigating the specifics of international shipping. We are particularly glad to hear that your antique was wrapped to your satisfaction and arrived promptly.
Best regards,
The Team at PACK & SEND Salford Quays
I purchase a lot of things on auction…
I purchase a lot of things on auction sites, and have had such a great experience with Pack and Send Newbury. They took great care and attention to detail. They packaged my expensive jewelry and it made its way to me through U.S. customs (no small feat right now!) and delivery to my front door without any difficulties!
They even called my U.S. mobile number to ensure delivery was smooth and to my satisfaction. I will for sure be using them again! Cannot recommend enough!
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
We are thrilled to hear about your experience with our Newbury team. We understand that shipping expensive jewellery internationally—and navigating U.S. Customs—requires a high level of care and attention to detail.
We are especially pleased that the team’s proactive communication, including that personal call to your U.S. mobile, provided the peace of mind you deserve. Thank you for your high recommendation; we look forward to assisting with your future auction wins!
Best regards,
The Team at PACK & SEND Newbury
simply - excellent
For the first time, we decided to cooperate with Pack&Send UK company based on a recommendation. All praise - fast and efficient with very little paperwork needed. I recommend it!
April 1, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for trusting the recommendation and choosing PACK & SEND Guildford for the first time. We are delighted that our team made the process fast and efficient for you, with the minimal paperwork we strive to provide.
We look forward to working with you again!
Best regards,
The Team at PACK & SEND Guildford
The best in Oxford.
Helpful, dedicated and went above and beyond for my time sensitive delivery.
March 27, 2026
Unprompted review
Reply from PACK & SEND UK
We are thrilled to hear that the Oxford team went above and beyond to ensure your shipment arrived on time. Being called "the best in Oxford" is a title we strive for every day, and we’re glad our dedication made the difference for you.
Best regards,
The Team at PACK & SEND Oxford
Fantastic packing...thank you for a…
Fantastic packing...thank you for a great job
See you soon
Thank you
March 31, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the wonderful feedback. The Hammersmith team takes great pride in their packing standards, so it's rewarding to know you were pleased with the results.
We look forward to seeing you again soon!
Best regards,
The Team at PACK & SEND Hammersmith
Used Pack and Send for the first time…
Used Pack and Send for the first time this month to get a print I had purchased from Mallams auction. Very easy to register and pay for the service print arrived two days later excellently wrapped and very good communication with courier as well!
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
What a fantastic first experience, Dixie!
We are delighted that your print from Mallams arrived so quickly and that our specialist wrapping lived up to your expectations. It is great to know the communication and registration process made things easy for you.
Thank you for choosing PACK & SEND Oxford!
Best regards,
The Team at PACK & SEND Oxford
Many thanks for Your services from an Italian client
Many thanks for Your collecting, packaging and shipping service to Italy: great communication, fair price and superbly safe packaging
March 9, 2026
Unprompted review
Reply from PACK & SEND UK
Grazie mille, Andrea!
It was a pleasure assisting with your shipment to Italy. We are delighted that you were pleased with our communication and found our pricing fair, but we are especially glad to hear the packaging was "superbly safe"—that is exactly what we strive for at PACK & SEND Lincoln.
Safe travels for your items, and we hope to help you again soon!
Best regards,
The Team at PACK & SEND Lincoln
Thoroughly recommend Pack & Send for…
Thoroughly recommend Pack & Send for international shipment of art work.
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
It is wonderful to receive such a high recommendation, Leigh!
We are delighted that our Hammersmith team could provide the expertise needed for your international artwork shipment. Handling and protecting art is a specialist task, so it is great to know we hit the mark for you.
Thank you for choosing PACK & SEND Hammersmith!
Best regards,
The Team at PACK & SEND Hammersmith
Excellent service from Hasan - Newbury Pack and Send
Hasan from Newbury pack and send provides excellent suggestion and professional service of the greatest quality. Hasan was very accommodating of my specific requirements and ensured that I received my articles in proper condition and as per committee timelines. I am very glad to use their services and would highly recommend Hasan and Newbury Pack and send team.
March 26, 2026
Unprompted review
Reply from PACK & SEND UK
It is fantastic to hear that Hasan and the Newbury team provided such a professional and high-quality service, Aniruddh!
We are delighted that Hasan was able to accommodate your specific requirements and offer the right suggestions, ensuring your items arrived in perfect condition and on time. We take great pride in our "can-do" approach to bespoke shipping, so your high recommendation means a lot to the whole team.
Thank you for choosing PACK & SEND Newbury!
Best regards,
The Team at PACK & SEND Newbury
Everything was perfect
Everything was perfect and the best part was the communication so I knew at all times where our antiques where
March 24, 2026
Unprompted review
Reply from PACK & SEND UK
Everything was perfect—what a result, Ronna!
We are thrilled to hear that our Newbury team provided the "perfect" service for your antiques. We know how important peace of mind is when shipping one-of-a-kind items, so it is great to know that our communication kept you informed and reassured throughout the journey.
Thank you for choosing PACK & SEND Newbury to look after your treasures!
Best regards,
The Team at PACK & SEND Newbury
Exceptional packaging
Exceptional packaging, prompt delivery. Highly recommended!
March 25, 2026
Unprompted review
Reply from PACK & SEND UK
Short, sweet, and to the point—thank you, Chris!
We are thrilled that our Oxford team's "exceptional packaging" and prompt delivery hit the mark for you. Providing that extra level of protection is what we do best, and it is great to know it gave you peace of mind.
Thank you for the high recommendation!
Best regards,
The Team at PACK & SEND Oxford
High dollar item requiring expertise…
High dollar item requiring customs/tariffs knowledge, expertise in packing, and communication with shipper and reciever. Great job.
March 25, 2026
Unprompted review
Reply from PACK & SEND UK
What a brilliant result for such a high-stakes shipment!
We are thrilled that our Richmond Park team could provide the specialised packing and customs expertise required for your "high dollar" items. Managing the logistics for valuable goods involves a lot of moving parts—especially coordinating communication between the shipper and receiver—so it's great to hear that we hit the mark.
Thank you for trusting us with your shipment and for the "Great job" shout-out!
Best regards,
The Team at PACK & SEND Richmond Park
Fast&Reliable
Fast, reliable. Can only recommend. Packed & Shipped 2 machines from London to France, perfect state.
March 25, 2026
Unprompted review
Reply from PACK & SEND UK
A fantastic result for your international shipment, Marc!
We are delighted that our Hammersmith team could assist in getting your machinery from London to France so efficiently. Transporting technical equipment across borders requires both speed and precision, so hearing that both machines arrived in "perfect state" is exactly what we aim for with our specialist packing service.
Thank you for the recommendation—it’s much appreciated!
Best regards,
The Team at PACK & SEND Hammersmith
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