Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
Company replied
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See what reviewers are saying
My cousin in South Croydon arranged with Pack and Send to have original oil paintings of my great great grandmother Mary Fuller (1791-1879) and great great grandfather Thomas Fuller 1 (1791 -1877) who... See more
Company replied
This is the first time I used P&S Croydon. Like all new users, I was a bit worry at first whether their service is good or not. But it turns out this is one of my best shipping experience in my 30 yea... See more
Company replied
The parcel was heavy so my packages were rearranged into 12 packages on site and handed over to FedEx. Agreement was to deliver a parcel of 12 packages from UK to Spain. The team who was working prio... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND is very different from a simple courier or shipping company. Our retail-based one-stop service centres provide collection, packing and delivery to anywhere in the world. We send anything, anywhere and are used by individuals and businesses alike. As with all PACK & SEND service centres, our Croydon team can provide the most secure packing and safe shipment around the world and in the UK. They can collect valuable, large, awkward or heavy items locally at short notice from areas such as Croydon, Sutton, Purley, Coulsdon, Mitcham, Addiscombe, Thornton Heath and the wider SE London area. PACK & SEND services are ideal for businesses with important deliveries that cannot be risked or for individuals wishing to arrange to ship their possessions anywhere.
Contact info
187 St James's Rd, Croydon CR0 2BZ, CR0 2BZ, Croydon, United Kingdom
- 0203 818 1980
4.7
Excellent
80 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication and rapid…
Excellent communication and rapid service! Excellent in every way!
June 26, 2026
Unprompted review
Super packing and delivery service for Antiques
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't easy items but care and attention to detail was definitely a priority. I have no hesitation in recommending them. They kept me informed through the process. Thank you so much - Mags
June 22, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Hi Margaret,
Thank you so much for the wonderful five-star review!
Antiques from auction houses often require specialist care due to their unique shapes and fragile nature. We are absolutely thrilled to hear that our team's attention to detail and professional packing ensured your items arrived completely safe and in one piece. Keeping you fully informed throughout the journey is exactly how we try to give our customers peace of mind.
Thank you for your high recommendation, and we look forward to assisting you with any future auction or antique shipments!
Best regards,
The Team at PACK & SEND Croydon
Used them once and will never again
Used them once and will never again.
They're most expensive from all couriers
June 3, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Hi,
Thank you for your feedback. We are sorry to hear that you were disappointed with our pricing and that you would not consider using us again.
We completely understand that our rates are higher than standard budget couriers. Unlike regular drop-off delivery services, Pack & Send specialises in a premium, fully managed service. This includes bespoke, professional packaging, specialist handling of high-value or fragile items, and dedicated customer support to manage the shipment from door to door.
We appreciate that this premium service may not be the right fit for every type of shipment, but we always strive to provide value through the extra security and peace of mind we offer.
We wish you all the best with your future shipping requirements.
Best regards,
The Team at Pack & Send Croydon
Truly excellent overall experience with…
Truly excellent overall experience with prompt communication, seamless service and smooth delivery! Will be coming back to PACK & SEND for shipping needs without hesitation!
May 30, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Hi Sam,
Thank you so much for the truly excellent review!
We are absolutely delighted to hear that you experienced prompt communication, seamless service, and a smooth delivery from start to finish. Our Croydon team always strives to make shipping as stress-free as possible, so knowing we achieved that for you is fantastic.
Thank you for your wonderful feedback and for choosing us. We look forward to welcoming you back to PACK & SEND for all your future shipping needs!
Best regards,
The Team at Pack & Send Croydon
This is the first time I used P&S Croydon
This is the first time I used P&S Croydon. Like all new users, I was a bit worry at first whether their service is good or not. But it turns out this is one of my best shipping experience in my 30 years' buying things from overseas and shipping them back to me. Super fast shipment, strong packaging and excellent communication! What more can one asks for?
May 22, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Dear ahonyingnetvigator.com,
Wow, what a massive compliment! To be named one of your best shipping experiences in 30 years of international buying is an incredible honour for us.
It is completely natural to feel a bit worried when trying out a new service, but we are absolutely thrilled that our Croydon team was able to put your mind at ease. Fast shipment, bulletproof packaging, and great communication are exactly what we strive for. Thank you so much for trusting us with your shipment, and we look forward to being your go-to choice from now on!
Warm regards,
The Team at Pack & Send Croydon
Excellent service
Speedy, personalised response and fitted in with my timing.
April 28, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Hi Roland,
Thank you for the excellent 5-star review! We always aim to tailor our services to fit our customers' busy schedules, so we are delighted to hear that you enjoyed our speedy, personalised response and that we could accommodate your timing perfectly.
We appreciate your feedback and look forward to working with you again at Pack & Send Croydon!
Best regards,
The Team at Pack & Send Croydon
THANK YOU PACK & SEND.
THANK YOU PACK & SEND.
Thank you Palak Shah and Team for another great job.
Forever grateful.
Best regards from Amanda
April 29, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Hi Amanda,
Thank you so much for your wonderful and heartfelt feedback! We are absolutely thrilled to hear that we were able to deliver another great job for you.
We will be sure to pass your gratitude along to Palak Shah and the team. It means the world to us that you continue to trust us with your shipping needs, and we're so glad to have been of service once again.
Thank you for your continued support, and we look forward to assisting you whenever you need us next!
Best regards,
The Team at PACK & SEND Croydon
An excellent operation from beginning…
An excellent operation from beginning to end
March 3, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
It is wonderful to receive such a concise and positive summary of your experience, Georgina!
We are delighted that you found our Croydon operation to be excellent from start to finish. Our team works hard to ensure every step of the process is seamless, so it is great to know we met that standard for you.
Many thanks for choosing us!
Best regards,
The Team at PACK & SEND, Croydon
The experience was really positive from start to finish.
The experience was really positive from start to finish. I was given a quote very quickly and all my queries were answered efficiently. The items were picked up on time and they packed everything securely and safely. It arrived at the address in Canada on time and I was given regular updates with tracking.
March 3, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
It is brilliant to hear that your shipment to Canada was such a success, JM!
We are so pleased that our Croydon team could provide a seamless experience, from the quick initial quote right through to the final delivery. Providing efficient answers and "on-time" collections is what we aim for, and it’s great to know that our regular tracking updates gave you peace of mind while your items were in transit.
Thank you for highlighting our secure packing—it’s something we take great pride in!
Best regards,
The Team at PACK & SEND, Croydon
Excellent and polite service
I contacted Pack and Send as I was moving to Australia, to live with my daughter and her family, following the death of my husband.
The gentleman who came to assess the amount of stuff I was wanting to be moved was extremely polite and helpful.
My stuff was collected and packed in bubble wrap. I have never seen such a large roll of bubble wrap in my life.
I was kept informed of the progress all the way through until it all joined me in Australia.
September 20, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Many thanks for the five-star review, Christine!
We are so touched to have been part of your move to Australia to be with your family. It is wonderful to hear that our team in Croydon provided such polite and helpful service during what we know can be a very big transition.
We are glad the "giant" roll of bubble wrap did the trick to keep your belongings safe, and that our communication kept you at ease until everything arrived safely with you overseas.
Best regards,
The Team at PACK & SEND Croydon
Smooth experience from start to finish
Smooth experience from start to finish. The team was helpful and communication was great. We managed to retrieve a laptop from the EU without any issues and at a reasonable cost.
January 13, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Thanks for the 5-star review! We are so glad to hear you had a smooth experience from start to finish and that we could help you get your laptop back from the EU without any issues. It is great to know you found the team helpful and the cost reasonable.
Best regards,
The PACK & SEND Team
Very professional and quick service
Very professional and quick service. the item was picked up from my home, packed and sent to Australia. A painless and smooth transaction. The item is essential for my son's work out there so I needed a reliable company who understood the importance of the item. Thankyou
January 7, 2026
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for sharing your experience! We are delighted to hear that we could help get that essential item to your son in Australia.
We completely understand that when it comes to tools or equipment needed for work, reliability and speed are everything. It is fantastic to know that the home collection, professional packing, and international shipping resulted in a painless and smooth transaction for you.
Knowing we could provide you with peace of mind for such an important delivery means a lot to us. Thank you for trusting us with the job!
Sending two precious pictures from UK…
Sending two precious pictures from UK to Poland: fast, with care and very good communication.
December 22, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for your review! We are delighted to hear that we could help you get those two precious pictures from the UK to Poland safely.
We know how much sentimental and financial value artwork can hold, so it is wonderful to know that our team handled them with care and provided fast shipping and very good communication throughout the journey.
PACK & SEND Croydon is fast and efficient
PACK & SEND Croydon responded quickly and efficiently to my inquiries with very reasonably-priced service options all personalized to my needs. My shipment was collected and processed quickly despite the Christmas rush, arriving safely, well within service expectations. Would definitely recommend!!
December 24, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for the fantastic review of our Croydon branch!
We are delighted to hear that our team responded quickly and efficiently to your inquiries. It is our goal to provide personalized service options that meet our customers' specific needs while remaining reasonably priced.
We are especially pleased that your shipment was collected and processed so quickly, even during the Christmas rush, and that it arrived safely ahead of schedule. Your recommendation means a lot to us!
I always get great servicee from the…
I always get great service from the Croydon branch. Timely quotes which we can’t always accept due to client budget but nevertheless they are always happy to provide quotes. When we do book the items are collected and dispatched in the most economical manner and with care. Thank
You Tram
December 6, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for your loyal business and for leaving this wonderful review for the Croydon branch!
Very positive experience
My item was very well packed and arrived undamaged. The staff person I dealt with was very helpful. He answered all of my questions, added special instructions for the delivery, and kept me informed of the status of my shipment. He even called after the delivery to make sure that everything was OK. I have never had a shipper do that before.
November 3, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for this wonderful and detailed review! We are absolutely thrilled to hear you had a very positive experience.
It's fantastic that your item was very well packed and arrived undamaged. We are especially proud of the staff person you dealt with for being so helpful—answering all your questions, adding special delivery instructions, keeping you informed, and even calling after delivery to ensure everything was OK.
Going above and beyond is what we strive for, and we appreciate you choosing us!
Quick fast and attentive
I’m very pleased with the service we have experienced. From quoting, to packing, pick up and monitoring the shipment to delivery here in remote Australia. All went well and emails were answered along the way. The process end to end was completed in under 2 weeks which included the usual lengthy customs clearance. I’d recommend Pack and Send.
October 22, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for this wonderful and detailed review! We are thrilled to hear that you were very pleased with the service and found us to be Quick, fast, and attentive.
It's fantastic to know that the entire end-to-end process—from quoting to final delivery in remote Australia—went well. Achieving completion in under 2 weeks, even with customs clearance, is a great result, and we're glad our team answered all your emails promptly along the way.
We truly appreciate your recommendation!
Amazing services
Amazing services, kept informed, great packaging of painting, safe and tracked delivery. Highly recommend.
October 15, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for this wonderful five-star review! We are thrilled to hear you experienced amazing services and were consistently kept informed.
We specialize in handling art, so we're especially glad that the great packaging of your painting resulted in a safe and tracked delivery. We truly appreciate your high recommendation!
Collected my item from auction house,it…
Collected my item from auction house,it was double boxed,packing was excellent and protected my item from any damage in transit, great communication and i would highly recommend.
October 28, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you so much for this wonderful review! We're thrilled to hear that we provided great service for your auction house collection.
It's fantastic to know that the double boxing and overall excellent packing successfully protected your item from any damage in transit. We also appreciate you mentioning the great communication and your high recommendation!
Good communication and service
Good communication, very responsive to emails
Parcel arrived in good time
Item packaging, arrived without any damage, well labelled and marked fragile
Service cost, Price a little high
September 26, 2025
Unprompted review
Reply from PACK & SEND UK - Croydon
Thank you for your detailed feedback! We are thrilled to hear that you found our communication to be good and very responsive, and that your parcel arrived in good time.
We are especially happy to know that the packaging was well done, marked fragile, and arrived without any damage. Ensuring safe delivery is our top priority.
We also appreciate your honest comment regarding the service cost. We strive to provide the highest value by offering a complete, professional service—including expert packaging and full tracking—and we understand that this may sometimes result in a higher cost compared to basic shipping options. We'll certainly keep your feedback in mind as we evaluate our services. Thank you for choosing Pack & Send Croydon!
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