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Proovia Couriers Reviews 

58,943
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 15,400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting timely arrivals and excellent communication throughout the process, including updates on approximate delivery times and calls when drivers were close. The staff are frequently highlighted for being polite, friendly, and helpful, often going above and beyond to carefully transport items into homes, even in challenging situations. The overall service is described as efficient, professional, and well-organized, with many recommending the company for its first-class approach from start to finish. However, some people were dissatisfied with the product handling, reporting damaged goods upon delivery, including items that were dented, scratched, or stained. A few other people also felt that the delivery staff were unprofessional, citing instances of unhelpful behavior or a lack of proper equipment and experience for handling large furniture, leading to difficulties in moving items to their intended location.

What people talk about most

Delivery service

Consumers find delivery services to be positive, highlighting excellent communication regarding expected... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Users describe positive interactions with service, consistently praising the excellent quality and... See more

Product

Reviewers mention ambiguous feedback about product condition, with many customers reporting their items... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Informed us about the approximate delivery time, which was really great, & rang when they were close to our address, which was very helpful so that we could get ready for the delivery. Our item was br... See more

Rated 5 out of 5 stars

5 stars for the drivers who went to great lengths to find our remote rural cottage, and the mirror was delivered in perfect condition. I wish that they had been given the information I sent to the o... See more

Rated 5 out of 5 stars

My daughter lives away and she had a bed that we wanted to be transported to mine. The service kept myself and my daughter both fully informed throughout. I received lots of messages leading up to th... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(58,943)

14,835 reviews in the last 12 months

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Rated 5 out of 5 stars

Received good communication when the…

Received good communication when the pickup was arranged. On the day of delivery they arrived on time less than an hour into the 3hr delivery slot. Friendly, polite and loaded the goods with care.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, great communication, flexible timings, quick and friendly. Couldn’t ask for more!! (Consignment 981938)

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa Delivery

Good morning , rather slow initially for the company office to confirm a delivery date. Once confirmed , good communication via email with regular updates . The men delivering the sofa were friendly and professional and prompt .

July 11, 2026
Unprompted review

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