Proovia Couriers Reviews 57,013

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 14,855 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency, with many noting quick delivery times and excellent communication throughout the process. People often highlight the helpfulness and professionalism of the staff, who go above and beyond to ensure items are delivered carefully and placed where requested. The overall service is consistently described as great from start to finish. However, some customers also noted issues with product handling and quality. There were instances where items arrived scratched or damaged, with some reviewers reporting that products were not adequately protected during transit. A few other people also felt that the delivery service was subpar, mentioning that drivers refused to deliver items to the agreed-upon location or that assembly services were not provided as promised.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the excellent communication,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the delivery... See more

Service

Clients share positive opinions on service, consistently praising the exceptional communication, efficiency,... See more

Product

People report ambiguous experiences with product delivery. While some customers received items in good... See more

Quality

Users describe ambiguous interactions with quality. While some customers received items well-packed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a brilliant service. Smooth all the way through moving two large sofas from Scotland the south east England. Cheaper than the time and fuel costs to collect ourselves. Team were efficient,... See more

Rated 5 out of 5 stars

Needed a bike delivered from London to Edinburgh. From collection to delivery, everything went as planned. Bike delivered in good condition and at time agreed. Delivery guys were friendly, which is al... See more

Rated 5 out of 5 stars

The service was great from start to finish. Quick delivery (ordered item last Friday and got it today - Tuesday), excellent communication and plenty of updates on delivery day so I did not feel I ha... See more

Rated 5 out of 5 stars

Our driver Elvis kept in communication so we knew exactly when he would arrive. He and his assistant were polite and helpful. He asked for assistance with one of the items as we'd ordered an incredibl... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

57K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent, professional delivery, courteous customer service, very respectful of property. Will be using Proovia on future big deliveries ! Cj Martin

May 23, 2026
Rated 5 out of 5 stars

Deliveries don’t come any better than…

Deliveries don’t come any better than my experience this morning.
Victoria and Jass messaged me at 6-15am advising an expected arrival within 15 minutes. They arrived spot on with a very positive, bouncy presence and carefully placed the package exactly to my instructions.
So nice to see a pair of passionate and caring delivery “experts”.
So thank you very much.
All the best, Steve.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Victor and Jass from Proovia were great…

Victor and Jass from Proovia were great - delivered a three piece suite to three different spots in the house and kept me up to date on timings in advance. I’ve used Proovia before too and they’re very reliable.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely good service

This was very efficient and quick delivery. We were kept up-to-date at all points with many texts and email updates. All went very smoothly and we received our beautiful piece of furniture as expected. Would definitely recommend these couriers.

May 21, 2026
Rated 1 out of 5 stars

Shipped my motorbike from Norfolk to…

Shipped my motorbike from Norfolk to Cornwall in January. Broke one of the mirrors, split a side panel. Had taken out the extra insurance at £60 on top of the courier fee. Not worth the paper it was written on. Cost me £60 for a secondhand mirror. £60 to get the side panel plastic welded and still got to get that painted. Proovia have paid me £100 so still well out of pocket. This company does not take care. Took 4 months to sort that little amount. Don't use even if your life depends on it!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great courier.

Delivered carefully and in a place specified. Fast, timely on the day and time. Great courier. Highly recommend. Thank you.

May 22, 2026
Rated 1 out of 5 stars

The App was supposed to show where the…

The App was supposed to show where the Van was, but never seemed to leave Mansfield, after 20mins of watching and no movement I thought I should get down to the del destination, good job as the driver called but I couldn’t understand what he was saying, Eastern Europe, after asking 3 times he said he was 15mins away. When they arrived they asked if I had anyone to help offload, I said no the the two men offloaded and moved my item to the Village Hall. Not impressed based upon the Proovia website marketing 🙁

May 22, 2026

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