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Proovia Couriers Reviews 

59,074
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Evaluating 15,478 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent communication, noting they were kept well-informed about delivery times and updates. Many people highlight the staff as polite, professional, and exceptionally helpful, often going above and beyond to carefully place items. The delivery service is consistently efficient, reliable, and punctual, ensuring a smooth experience. However, some customers also noted issues with product condition, reporting items arrived damaged during transit. A few other people also felt that delivery personnel occasionally refused to bring items beyond the ground floor or to the desired room, citing weight or access difficulties.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent communication,... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the teams for their professionalism,... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting good communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

Communication was brilliant from Proovia right from the start. When they booked a slot for delivery that I couldn't do I rang them and spoke to a real person straightaway who rearranged it. They ga... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

My daughter lives away and she had a bed that we wanted to be transported to mine. The service kept myself and my daughter both fully informed throughout. I received lots of messages leading up to th... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,074)

14,966 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good communication, polite and efficient delivery

Delivery of garden gate and posts from Wortley Brothers, Nottingham to Newbury area. Excellent communication in advance (email and texts), including confirmation of delivery timings, options etc. Arrived within prespecified time period; polite and efficient delivery by David Dumitry and collegue. Recommended

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Really good delivery

Really good delivery, tracking was excellent and Dumitru David did a great job delivering it safely to our drivers

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by Catalin Bostan for Proovia

Catalin Bostan was my delivery driver for Proovia today - absolutely excellent service - very polite and careful handling an expensive cabinet that arrived in perfect condition. He rang when he was 15 minutes away as well so I was ready for them. Highly recommend Proovia and Catalin Bostan 🤩

July 16, 2026
Unprompted review

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