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Proovia Couriers Reviews 

58,958
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 15,481 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, highlighting smooth arrangements, timely arrivals, and proactive communication regarding time slots and potential delays. The staff and drivers are frequently described as polite, friendly, and efficient, often going above and beyond by carrying heavy items to the desired room or location. People appreciate the first-rate customer service, which keeps them fully informed throughout the entire process, from initial contact to delivery. However, some customers experienced issues with product handling, noting damage to items upon receipt or during transportation. A few other people also felt that the delivery staff were unhelpful or even rude, refusing to bring items beyond the ground floor or speaking in a way that made customers uncomfortable.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent communication,... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the teams for their professionalism,... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting good communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

Communication was brilliant from Proovia right from the start. When they booked a slot for delivery that I couldn't do I rang them and spoke to a real person straightaway who rearranged it. They ga... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

My daughter lives away and she had a bed that we wanted to be transported to mine. The service kept myself and my daughter both fully informed throughout. I received lots of messages leading up to th... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(58,958)

14,834 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

Excellent. Very professional, kept in touch about the job throughout, arrived on time and were most helpful. Thank you Sabin and team, will certainly use again.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, delivery arrived on bang on time, the guys were courteous and helpful, offered to help to take the item upstairs too.

Nr 983372

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Chirita Stefan was polite, efficient and worked very hard in the extreme heatwave today, would highly recommend.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was easy and straightforward…

Everything was easy and straightforward to book.
The drivers just dropped off my new furniture all the way form Exeter to Fife. Arrived on time and they were very nice and helpful, I will definitely recommend proovia,and use them again
Sarah

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good

Very Nice Courier Services
Polite And Helpful Driver his Name was Gurpreet Thanks

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good

Super delivery team and fantastic customer service thank you so much 

July 10, 2026
Unprompted review

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