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Proovia Couriers Reviews 

60,359
•
TrustScore 5 out of 5

4.8

Courier Service
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Review summary

Created with AI, based on recent reviews

Looking at 14,713 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that the delivery team is friendly, polite, and handles heavy furniture and delicate items with exceptional care inside the home. People truly appreciate the accurate tracking updates, clear communication, and reliable arrival windows provided from start to finish. However, some customers also noted communication difficulties due to language barriers with drivers during the delivery process. A few other people also felt that items occasionally arrived with unexpected scratches, dents, or weather exposure while being transported. Some reviewers expressed frustration when these rare mishandling incidents happened, leaving them disappointed with the outcome.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick turnaround times, helpful... See more

Staff

Consumers find staff to be exceptionally helpful and polite, with reviewers frequently praising hard-working... See more

Service

Customers consistently note positive experiences with service, praising the polite delivery drivers and... See more

Product

Customers expressed great satisfaction with the product, highlighting that items arrived promptly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting friendly staff and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 fragile extremely tall and heavy antique chimney pots collected from Norwich and delivered to Devon. Excellent communication, items wrapped in blankets and strapped in van with care. Arrived witho... See more

Rated 5 out of 5 stars

Very friendly drivers carried my new chest of drawers up our narrow stairs for me. Proovia have an effective web/messaging app that provides a delivery window days in advance, asking me to confirm I w... See more

Rated 5 out of 5 stars

What a superb service! Our precious Ercol Sidebboard was handled with care and delivered on time at a great price. Cheerful team carried the furniture exactly where needed and left with a smile. Ni... See more

Rated 5 out of 5 stars

The service is easy to book. It is prompt and it is efficient and reliable. Communication is very good and the tracking system is easy to keep tabs on. Proovia gave me a two hour window and arrived pr... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(60,359)

14,518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very friendly drivers carried my new…

Very friendly drivers carried my new chest of drawers up our narrow stairs for me. Proovia have an effective web/messaging app that provides a delivery window days in advance, asking me to confirm I will be at home and then a live tracking window on the day with an hourly window. Very efficient!

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect communication

Perfect communication, polite and were kind enough to take a heavy item into the lounge, without asking wiped their feet and removed their shoes without asking.
Very pleased

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Came early, excellent service, got an electric piano up into my flat no problem! No complaints and would recommend again.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great communication. Tracking for delivery service was easy to use and accurate. Lovely,friendly delivery guys. Adam Mohammed Hassan and his colleague were great. Thank you. Would highly recommend.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Clear communication; reasonable time slots; strong, careful, polite deliverers. Excellent all round.

September 12, 2026
Unprompted review

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