Proovia Couriers logo
Visit website

Proovia Couriers Reviews 

59,074
•
TrustScore 5 out of 5

4.8

Courier Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 15,478 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent communication, noting they were kept well-informed about delivery times and updates. Many people highlight the staff as polite, professional, and exceptionally helpful, often going above and beyond to carefully place items. The delivery service is consistently efficient, reliable, and punctual, ensuring a smooth experience. However, some customers also noted issues with product condition, reporting items arrived damaged during transit. A few other people also felt that delivery personnel occasionally refused to bring items beyond the ground floor or to the desired room, citing weight or access difficulties.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the excellent communication,... See more

Staff

People report positive experiences with staff, frequently highlighting their professionalism, politeness, and... See more

Service

Customers consistently note positive experiences with service, praising the teams for their professionalism,... See more

Product

Reviewers mention ambiguous feedback about product condition upon delivery. Many customers report receiving... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting good communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would highly recommend! We had a footstool shipped from Dundee, Scotland to London and Proovia made the whole process stress free. Initially we didn't know where to start with finding a courier to col... See more

Rated 5 out of 5 stars

Communication was brilliant from Proovia right from the start. When they booked a slot for delivery that I couldn't do I rang them and spoke to a real person straightaway who rearranged it. They ga... See more

Rated 5 out of 5 stars

I was very impressed by Proovia. The communication was first rate. I was emailed and informed when the delivery would be made and asked to confirm the time was suitable. When the delivery was dela... See more

Rated 5 out of 5 stars

My daughter lives away and she had a bed that we wanted to be transported to mine. The service kept myself and my daughter both fully informed throughout. I received lots of messages leading up to th... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!

Contact info

4.8

Excellent

TrustScore 5 out of 5

59K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(59,074)

14,966 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great collection!

Hi! It was just the collection / let’s see how delivery goes. For the collection part all very good - great guys, took care of the items to be collected - for this part I would recommend them. For the delivery let’s see what the recipient says :) - order 986 217

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Proovia Couriers

Was kept fully informed for the delivery schedule, including an update call asking if it was ok to deliver in an earlier timeframe. Once here, it was carefully placed in the room I wanted it in. Excellent service from start to finish

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

987497,

987497. The driver and his assistant were professional in loading the items. Great guys. But I can’t say same for the company they work for. Five weeks after informing me that they damaged one of my numerous items. They have neither return item to me nor pay compensation. Despite being a business customer for over six(6) years with them. Big shame. I will be providing more evidence if required.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

986971

986971
Great service from these guys.
Keep you informed and handle the goods carefully.

July 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look