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Box of Hugs London Reviews 2,470

•
TrustScore 5 out of 5

4.9

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide variety of items available, often highlighting the option to customize gift boxes. The delivery service is consistently described as prompt, fast, and efficient, with many appreciating the next-day delivery option. People also commend the outstanding customer service, noting its efficiency and helpfulness in resolving issues. However, some customers experienced issues with delivery, citing delays or problems with the carrier. A few other people also felt that substitutions in their orders should have been communicated beforehand, and some found the number of unrelated emails to be excessive.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers appreciate the high quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the speed of delivery, with... See more

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and personalized approach.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

Rated 5 out of 5 stars

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more

Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Cute daisies

Great choice, easy to follow ordering instructions, arrived quickly, cute little crochet flowers are a lovely keepsake. My friend loved her hug.

March 30, 2026
Rated 5 out of 5 stars

Great Hampers

Have used these a few times, such a lovely idea. I know its put a smile on some faces

March 30, 2026
Rated 5 out of 5 stars

Thank you so much

Thank you so much, sent this box from Australia and it was very smooth. Great selection of choices for the personal box as well!

March 26, 2026
Rated 5 out of 5 stars

This is such a lovely gift box

This is such a lovely gift box. This is my second time ordering it for my daughter currently living in London and we are from Canada. Every gift was so suited to her as she is 26 and Ioved the chosen items. Delivery was easy. Great gift!

April 1, 2026
Rated 5 out of 5 stars

Lovely treat.

Gift was bought as a treat for my daughter. She loved it and thought it was a lovely idea. Cute socks and yummy hot chocolate.

March 30, 2026

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