Box of Hugs London Reviews 2,471

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide variety of items available, often highlighting the option to customize gift boxes. The delivery service is consistently described as prompt, fast, and efficient, with many appreciating the next-day delivery option. People also commend the outstanding customer service, noting its efficiency and helpfulness in resolving issues. However, some customers experienced issues with delivery, citing delays or problems with the carrier. A few other people also felt that substitutions in their orders should have been communicated beforehand, and some found the number of unrelated emails to be excessive.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers appreciate the high quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the speed of delivery, with... See more

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and personalized approach.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

Rated 5 out of 5 stars

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Simply the best!

I have used Box of Hugs before and they are my go to as they offer exceptional gift boxes. There was a small hiccup with my order, however, a quick call and some of the best customer service in the land resolved this for me. Their products are of the highest quality, with some superb, different options available for gift choices. Fabulous pre built options as well as the ability to create your own box from scratch. You will not be disappointed!

March 31, 2026
Rated 5 out of 5 stars

Easy to use website

Easy to use website, prompt delivery and recipient very happy. Thank you

March 30, 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hi Susan,

Thank you for your lovely review, it really means a lot to us.

We are so pleased that you found our site easy to use and that your recipient was happy with their box of hugs.

We hope to see you back again soon.

Best wishes
The Box of Hugs Team

Rated 5 out of 5 stars

Lovely gift box

I bought a letterbox gift box for a friend going through a tough time and she loved it. I had to email with the team a couple of times about the delivery and they were super helpful and quick to respond. Will definitely use again.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful presentation & superb chocs

Beautiful presentation, from packaging to wording, and delicious chocolate. Taste & texture (snap of the chocolate) are superb. I received these as a gift, and wouldn’t normally go out of my way to write a review for something I hadn’t purchased, but these chocolates warrant the extra effort. Would highly recommend

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Such a personalised service.

Such a personalised service.
Excellent products, so many amazing gift choices and option to make up your own box of gifts.
Communication is amazing.
Reliable service, delivered on time and in good order.
I live in Australia and love this family business. I can’t recommend highly enough.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Two box of hugs to bring warm comfort

I purchased two box of hugs for a friend and family member. Both had recently lost a loved one, and flowers were not an option from me. I wanted to give them a hug, something to warm their heart, for them to have time to sit and reflect on good times. The mug choice, tea pigs, and scented candle were perfect. Thank you 🙏

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient company, quick delivery that makes for a happy experience.

I haven’t seen the delivered Box of Hugs (sent directly to my friend) so can’t comment on what was in the box or its presentation .
What I can say is the folks at Box of Hugs are a pleasure to work with, their pricing is reasonable, and their delivery is at lightening speed. They made it possible for me to order from Australia and have the package delivered to the UK seamlessly.
Thank you.

March 5, 2026

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