Box of Hugs London Reviews 2,471

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide variety of items available, often highlighting the option to customize gift boxes. The delivery service is consistently described as prompt, fast, and efficient, with many appreciating the next-day delivery option. People also commend the outstanding customer service, noting its efficiency and helpfulness in resolving issues. However, some customers experienced issues with delivery, citing delays or problems with the carrier. A few other people also felt that substitutions in their orders should have been communicated beforehand, and some found the number of unrelated emails to be excessive.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers appreciate the high quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the speed of delivery, with... See more

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and personalized approach.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

Rated 5 out of 5 stars

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Super present!

I have sent 2 boxes of hugs for 2 friends recently and I have got to say they are a fabulous present! The efficiency of the company is superb and great quality products.
Will definitely use again!
Thank you

February 24, 2026
Rated 5 out of 5 stars

very satisfied

I was a bit concerned about this going wrong as the parcel was sent on my behalf to a bereaved friend. I need not have worried - efficient and exactly what I requested. She was very touched by the gesture. And I think this a far better option than flowers as it is personalised.

February 23, 2026
Rated 5 out of 5 stars

Big Box of Hugs for my sons birthday

I sent a box of hugs to my son for his 25 birthday, as I couldn’t be with him in person and he was so happy with the gifts I chose. The box arrived on time, as requested, and perfectly packaged. He showed me the box and it looked wonderful. It was the first time I used this service and I would definitely use it again.
I highly recommend using Box of Hugs.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gift.

Beautiful gift.
I wanted to send someone a hug, this really hit the spot.
With a crochet daisy, some chocolate, a biscuit and a card all beautifully packed it really cheered the recipient up. Thank you very much.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Box of Hugs is now my Go To site for special gifts for the special people in my life.

What a lovely idea this website is !
It makes me feel good just looking at the lovely choice of gifts one can give to loved ones.
Lucy, Anna & Sophie are so caring and thoughtful.
I have placed orders multiple times and all the recipients are truly delighted.
I have been lucky enough to receive a ‘Box of Hugs’ myself and it felt truly special.
Bog of Hugs is now my Go To site for special gifts.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, good choice of gifts and reasonably priced. Perfect for when someone is feeling down.
Even go out of their way to trace a 'missing' parcel in a hospital. Had great support from these girls.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

The sad loss of my dear friend in…

The sad loss of my dear friend in London husband. What can you send at a time like this when you are so far away? This was amazing I sent a box of hugs with I wish I lived next door cup and some lovely tea pigs. was so appropriate and delivered the next day. Amazing thanks guys

February 25, 2026
Rated 5 out of 5 stars

Great reliable hamper service

Great options especially good selection of Vegan products to make my own box of hugz. My daughter is in UK and we are in Oz so great to have a reliable gift option to use❤️

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

My aunt doesn't like cut flowers so…

My aunt doesn't like cut flowers so when it was her birthday I decided to send a box of hugs and she was absolutely delighted with the excellent quality of the gifts. So much so she sent me a photo of the mug with a slice of cake. Don't hesitate to order, it's good stuff and the delivery company did not disappoint 😎👍

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! The whole process was smooth and the gift basket reached its recipient as organized. Can´t fault a thing. Thank you and many more happy customers like me.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

February 12, 2026
Unprompted review

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