Box of Hugs London Reviews 2,473

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide variety of items available, often highlighting the option to customize gift boxes. The delivery service is consistently described as prompt, fast, and efficient, with many appreciating the next-day delivery option. People also commend the outstanding customer service, noting its efficiency and helpfulness in resolving issues. However, some customers experienced issues with delivery, citing delays or problems with the carrier. A few other people also felt that substitutions in their orders should have been communicated beforehand, and some found the number of unrelated emails to be excessive.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers appreciate the high quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the speed of delivery, with... See more

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and personalized approach.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

Rated 5 out of 5 stars

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

February 5, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I made a mistake and a real friendly human contacted me! Super friendly, super helpful, all resolved. The gifts were amazing and I loved being able to pick the perfect gifts for my person, great range and well priced. I will definitely use them again, so nice when you are abroad and can send a thoughtful gift.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Hugs

I was kept informed about my order straight away and shipping information was regularly updated as well. My order was delivered on the right day and my sister loved it!

January 29, 2026
Rated 5 out of 5 stars

Absolutely brilliant gift

Came across this company by pure accident when looking for a gift to cheer a friend up and it was just what I wanted. The pre packed boxes looked great but then being able to choose your own items was brilliant and so many things to choose from. I had to stop myself from picking too many items for the box size I had selected. When received my friend was really impressed by the items and the packaging. Will definitely use again. Thank you x

January 29, 2026
Rated 5 out of 5 stars

Perfect gift boxes

Have used Box of Hugs a couple of times now. I always get a excited thank you message from the recipients! Gifts come quickly and are always packaged well. Theres a great selection to choose from, Will continue to use 😊

January 27, 2026
Unprompted review

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