Very helpful and polite lady Madison gave competitive phone quote. Rang to go ahead and booked in for 2 days later. After taking and submitting the required pictures of the current boiler and fittin... See more
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Review summary
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Reviews shaping this summary
The booking process was seamless. The courier delivered the boiler at 7.30am as expected. Shortly afterwards Danial & Stuart the engineers arrived. They were extremely pleasant and worked non stop th... See more
Owain and his oppo arrived at 7am to begin the removal of the old boiler and replacement of the new one. They laid dust sheets over the whole area that they would be using during the fitting and kep... See more
Second experience with Boxt. Good communication throughout, and installers arrived as promised. Worked through changeable weather to ensure job was completed on time. Booking process was very simple,... See more
Company details
- Boiler and Heating Service
- Boiler Supplier
- Gas Engineer
- Gas Installation Service
- Gasfitter
- Solar Energy Company
About BOXT
Written by the company
BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.
We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.
Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.
✓ Join 250,000+ happy customers
✓ Enjoy our Price Match Promise
✓ Pick an installation date that suits you
✓ Finance options available
✓ Manage your installation and receive expert advice in BOXT's award-winning app
✓ Proud to be backed by HomeServe and Brookfield
Contact info
3320 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 193 7777
- customerservice@boxt.co.uk
- boxt.co.uk
4.7
Excellent
60K reviews
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Job done
I’m pleased with my job booked through BOXT, the engineer was thorough efficient and was completed in the time allocated.
June 9, 2026
I’ve been reassured that the boiler was…
I’ve been reassured that the boiler was given a complete service.
June 11, 2026
Stress free servicing
This was the fourth year of having the boiler serviced through BOXT and it was as smooth and efficient as always.
June 11, 2026
Nothing but good things to say about…
Nothing but good things to say about Boxt.
Had my boiler installed in 2023 and all went really smoothly - 3yrs later no problems.
Just contacted Brooke, from customer service, and she was extremely efficient and sorted my problem out quickly.
Can’t recommend more highly!
June 11, 2026
Unprompted review
Great service
Polite, efficient. Get boiler serviced every year. No problems. In and out.
June 4, 2026
Unprompted review
An excellent end-to-end experience
An excellent end-to-end experience with BOXT from start to finish. The online booking process was simple with a next day appointment available, which was important as our hot water Nest heat link had failed. Alex Rolfe arrived on time with good communication pre-arrival, quick diagnosis of the problem and subsequent replacement installation of the faulty heat link. Thank you Alex and BOXT.
June 10, 2026
Unprompted review
Easy to order / Very quick install…
Easy to order / Very quick install date. Communications from ordering were swift and clear and the installation was on time, neatly done and with cleanliness and respect. Product excellent and works perfectly. What is there not to like about that ?? Thanks !
June 8, 2026
Ordering was easy
Ordering was easy, communication before and on install day was great. Boiler arrived at 8.45 engineers at 9.15. Boiler fitted by 2pm. Stair coverings and dust sheets, left the house immaculate
June 10, 2026
The guys were great
The guys were great - very professional and friendly. The only downside was the installation date being pushed back a day, late on the day prior to arraned installation and it not being made clear that the courier was also pushed back a day. I wasted a day's annual leave waiting for a courier who wasn't due until the following day. The courier was friendly and professional too.
June 10, 2026
Good Service
The gas technician was friendly and polite and answered any questions I had with confidence. A pleasant experience.
May 14, 2026
Excellent service
Excellent service, reported a warranty item, serviced the boiler and left the space clean a tidy.
June 10, 2026
Ordered Monday night was fitted before…
Ordered Monday night was fitted before lunchtime Wednesday, great service
June 10, 2026
Installation Left Incomplete and System Unusable
The installation was scheduled for 9 June and the indoor and outdoor air conditioning units were installed yesterday. However, I was informed by the installers that an electrician would also attend to complete the electrical connection and commissioning.
Unfortunately, no electrician attended, and nobody contacted me regarding a new appointment. As a result, the system has not been connected to the power supply, has not been tested, and is currently unusable.
Because the electrician did not attend on the installation day, no commissioning tests were carried out and nobody was able to demonstrate how to operate the system. I am therefore left with an installed air conditioning system that cannot yet be used.
I would appreciate urgent clarification on when the electrical works, testing, commissioning and handover will be completed.
June 9, 2026
Unprompted review
Fantastic service
Easy to order online, and upload photos of the existing heating system on the app. A very helpful engineer the phoned to query my choice of boiler as it was much bigger than my existing faulty boiler, and for my needs, he identified a more suitable boiler which was a big saving on the one I'd ordered. A refund was issued the next day, which was also installation day. My engineer arrived on time as confirmed in email and worked professionally and efficiently to replace my system in the day, leaving no mess. I'm absolutely delighted it was all completed so quickly and wouldn't hesitate to recommend.
June 10, 2026
Great service as always.
February 6, 2026
Boiler installation
We are very pleased with our new boiler the booking process to the installation first class. Well done Boxt
June 10, 2026
Incredible service
The whole experience, from ordering, installing and doing the final earth testing was seamless. BOXT were able to install the new boiler in less than 2 days from ordering!
May 21, 2026
Unprompted review
Great service
Craig came out today to service the boiler, rang beforehand to say on way. He's been before, great bloke, really friendly and does a nice tidy job. Excellent service again
June 10, 2026
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