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Box Unboxed Corp, Inc. is an American technology company that focuses on e-commerce, software development, and content creation, headquartered in Miami, Florida, United States.
1447 NW 80TH WAY, 33322, Plantation, United States
I sent a S21 5g to them 2 weeks ago. They said I had lied about the screen. They said it was heavily damaged and they could only give ne£20. My phone was kept in a case which covered the screen and I luckily have photos of it before I sent it to unboxed. So demanded my phone returned. Dreadful company and will be reporting them
Wrong computer monitor was sent.
I emailed the company back in march and they still have not responsed.
I would give zero stars if I could. My order was placed, payment taken and no delivery of the purchase. Once I was able to track it, it said it was delivered but it wasn't. I finally was able to get customer service who informed me it was accidentally marked delivered even though it wasn't and then it was determined that it could not be shipped internationally (I'm in Canada). This information was provided 3 and half weeks after I purchased it. It seems to me that it was marked delivered in hopes that I wouldn't notice I didn't receive it however, this was a $1900 purchase. I feel like I was being scammed. No one bothered to reach out to me at all - I had to do the digging to find out what was going on. My first and last purchase with this company
Reply from Box Unboxed
Dear customer,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you were satisfied with our service and that we were able to provide you with the device you were looking for at a good price.
At Box Unboxed, we are committed to providing our customers with excellent service and high-quality products at competitive prices. We're delighted to know that we met your expectations and that you had a great shopping experience with us.
We appreciate your feedback, and it encourages us to continue providing exceptional service to all our customers. If you need any assistance in the future, please don't hesitate to contact us. We are always here to help.
Thank you again for choosing Box Unboxed, and we look forward to serving you again soon.
Best regards,
Box Unboxed Team
If you saw a discount that was too good to be true, it was! I ordered a Samsung Frame TV for $668 and they never sent an update about shipping so I asked for a refund and it was honored. That was good of them, but they shouldn’t put things that aren’t in stock on their site in the first place. Not sure why Google marks it as a trusted site.
Reply from Box Unboxed
Dear Sarah,
Thank you for taking the time to share your experience with us. We're sorry to hear that you didn't have a satisfactory shopping experience with our company.
We understand your frustration with the Samsung Frame TV being out of stock and the lack of communication regarding the shipping updates. We apologize for any inconvenience this may have caused you. We take full responsibility for our mistake and will make sure to improve our communication in the future to avoid similar incidents.
We appreciate your kind words about the refund process, and we're glad that we were able to honor your request promptly. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations this time.
Regarding the pricing, we do our best to provide the best deals and discounts for our customers. However, sometimes unforeseen circumstances, such as stock availability, can affect our pricing strategy. We understand that this can be frustrating, and we will do our best to avoid similar issues in the future.
Again, we apologize for any inconvenience caused, and we appreciate your feedback. We take your comments seriously and will use them to improve our services. If you have any further concerns or questions, please don't hesitate to contact us.
Thank you for choosing Box Unboxed.
Best regards,
Box Unboxed Team.
The fan was brand new in the box and worked perfectly in our HP Z4 G4 workstation to get rid of the front fan not detected error after adding a higher power video card. Only downside is conversion rate from US to CDN and the shipping and duty but I couldn't find one anywhere in Canada.
Reply from Box Unboxed
Dear customer,
Thank you for your positive feedback regarding your recent purchase of the fan for your HP Z4 G4 workstation. We're glad to hear that it was brand new and worked perfectly to resolve the fan not detected error. Although we understand the conversion rate from US to CDN and the shipping and duty may have been a downside, we're happy to have provided the product you couldn't find anywhere in Canada. We appreciate your business and hope to continue serving you in the future.
Best regards,
Box Unboxed Team
Received the purchased item within a few weeks. Amazon has spoiled me on faster shipments, but your price was over $100 cheaper. Worth the wait. Thanks!
Reply from Box Unboxed
Dear valued customer,
Thank you so much for taking the time to leave us such a positive feedback about your recent purchase of the Keyboard for Samsung Active 10 Tablet. We are thrilled to hear that you received the item within a few weeks and that it was worth the wait for you.
At Box Unboxed, we always strive to offer high-quality products at reasonable prices, and we're delighted to know that you found our service satisfactory. We appreciate your business and hope to continue serving you in the future.
Once again, thank you for choosing Box Unboxed as your go-to source. Please don't hesitate to contact us if you need any assistance in the future.
Best regards,
Box Unboxed Team
I ordered a 55inch Frame TV Model QN55LS03TAF for a Christmas Present for $975 they then email telling me that they dropped the tv damaging it so they can’t ship it out to me until August 2023 but then they relisted the same model of TV on there website for $1624.99. So much for it not being available until August so they clearly had no intention to ship the tv probably only want peoples credit card info. STAY AWAY
Reply from Box Unboxed
We apologize for the order inconvenience but we'd like to clarify that such practices as described in the feedback are not acceptable and go against the values of our company. We take customer trust and satisfaction very seriously and strive to provide accurate information and a positive shopping experience for all of our customers. If there is any information that needs to be corrected, we will make every effort to do so in a prompt and transparent manner.
Easy to order the delivery was super fast, the packaging was also great. There was no damage to the bose 700 box. Would order from Box Unboxed again.
Reply from Box Unboxed
Thank you for your positive feedback! We're glad to hear that you had a great experience with us. We strive to provide the best service possible to our customers, and it's great to know that we were able to meet your expectations. We're glad that you enjoyed the ease of ordering and the fast delivery, as well as the care we took in packaging your Bose 700. We hope to see you again as a customer in the future!
I recently sent an email advising that I wanted to return some thing because I accidentally ordered it. To this day I haven’t received a response. I’m happy with the product I received from box unboxed, but not the lack of a response.
Reply from Box Unboxed
Dear Denise,
We apologize for the bad experience you received. However we replied to you almost immediately after you request a RMA process from us, after you left the review we tried to contact you via email but once again you did not reply to us, we are not sure if there is a problem on the email on file or our emails are going to the junk folder. We really hope we can solve this inconvenience as soon as possible. Thank you for taking the time to left feedback to us. In Box Unboxed our customers are always first.
Reply from Box Unboxed
Dear Marcos,
Thank you for taking the time to make this amazing feedback, it helps us a lot, we will be always here to serve you and make you happy as a customer. Thank you and your business for putting trust on us. We're always open to collaborate in more projects. We really appreciate the opportunity. Once again, thank you.
I wish to rescind my earlier review of my experience with Box Unboxed. As stated previously, I was hacked and charged for multiple orders placed by crooks unknown on Sunday, 9/25/22. Owner Angel Pacheco of Box Unboxed, unfortunately, was just filling the order placed to them by the online shopping platform, which appeared to be legitimate. Two days later, 9/27, when AGAIN multiple orders came through for the same items to a different shipping address, Mr. Pacheco called me and cancelled all future orders...saving me thousands of dollars! Yesterday, I heard again from Mr. Pacheco and he kindly provided me with as much information at his disposal for me to pursue re-imbursement from of the first two orders (already shipped out to the thieves) from the online shopping platform originally placing the orders to Box Unboxed. In short, Box Unboxed was NOT AT FAULT, and I deeply regret my earlier review! Thank you, Mr. Pacheco!
Reply from Box Unboxed
Dear Arlene,
Thank you for taking the time to share your experience with us. We truly apologize for all this confusion about what really happened. And we are really grateful that you adjusted the review. We strive everyday to improve as a business and take our most important value TRUST as the first thing in our business. Once again, thank you so much for your time and your patience about this situation. We are here to help you anytime you need.
I don't write reviews. But im sick of reading bullcrap reviews. This company RUSHED me my parts that were sealed and bubbe wrapped with care. Will order from them from now on no matter what the price difference may be. Thank you BOX UNBOXED.
Reply from Box Unboxed
Dear Justin,
As you may already know, feedback is crucial to us as an independent store. Customer feedback helps provide honest experiences and opinions to other potential customers. This not only helps these potential customers make the very important decision to shop with us but also in a way tells them a little about us. This is why we are very grateful for your review and happy that everything went well as planned and the most important thing to us is that you are happy. Thank you!
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