BP Tools Reviews 

Very helpful customer service. Sent a free replacement after I ordered the wrong part. Would definitely use them again.

No any update about delivery after 8 days!

Goods as described and arrived on time well packed.

Very friendly staff. Helpful and kind with fast delivery.

Said 2 to 3 days delivery still not received tried to phone got the answer phone no emails to say when it's on its way left a message on the message center no reply have ask for refund will see what happens

Very easy to place the order on line and quick despatch. Delivery only a bit slow down to the Christmas rush and not anything BP can do about that

Absolutely shocking company, wanted this item urgently and 7 days has gone by with nothing!! No emails answered phone just rings out! I’ve requested a refund but still no response from them, stay well clear, I’ll never use these again!! If I could give zero stars I would

I love the lawnmower, but I need to replace the blade and I can't find the relevant replacement blades anywhere, Blaupunkt please help me, I'm based in the UK.
Many thanks

blaupunkt.
Shamefull customer service in the uk, having sold what must be millions of £ of items, with warrenty' promise of three years parts guarantee blah...

Customer service - Bptools uk, haha,
state this in their emails of course when you've ordered and paid already.

"Equally as much as we want to hear from you when there is a problem, we also want to hear from you when you're happy. Feedback and reviews are the lifeblood of an online business so please if you can find the time respond to the follow up mail from Trustpilot."

Hang on a minute BLAUPUNKT,
Really your there to support your customers even after we've handed you our cash?

I quote again.

" If you find that you have any problem with your order then please do not hesitate to contact us, we strive to provide you with the best customer service. Prior to leaving any feedback or review please let us ensure that you are entirely happy with your purchase,"

In my case no, it's broken with in the contractual offered and accepted warrenty,

so I email bptools, postmaster rears it's head, never good, Google help me find them, nope gone, hang on you said this.

Blaupunkt wrote

" We hope you enjoy many years using your tool and if you've got any questions you know where we are!"

Er no I don't... where.

Blaupunkt, OK nothing for tools just appliances...

Blaupunkt I'll email your generic support, and explain why I'm emailing the wrong dept, it's still customer service even if it's for cookers, they'll surely just send me the email address....

Wrong blaupunkt,
Bptools uk don't honour their contractual warrenty, their fraudulent corporate propergande is merely lies..
Blaupunkt corrupt corporate fraudulent business,

Hello consumer rights act, blaupunkt please read,
nirect articles guarantees-and-warranties.

And more here

the complaining cow what is a warrenty

It's quite easy, especially as I've been trying to contact you during the term of the warrenty, to resolve it,

and it's now expired.

great pressure pump useless pressure hose, leaking! I am now unable to use the machine due to the leaks in the hose, what can be done or must I revert to amazon

I need a spare part, the bit that secures the blade. The tread has gone. BUT! You try finding a phone number to speak to one of those, what are they called again,? Humans! In your dreams! Been trying for a year. Last time I deal with this shower. Shame, the saw was pretty good up till then.

Good service items arrived when it should no hassle

I bought this chainsaw about 3 years ago and once I had learned how to use it and source the backup of the supplier then the efficiency of cutting the logs and confidence that I had good back room support even though at a cost I was happy.

Good service and quick delivery. tool not used yet but feels robust.

extremely satisfied with your service in sending us replacement chainsaw chains.

Product as described, good value and arrived next day as advertised. Excellent vendor.

Super quick delivery. Orbital sander arrived used it a bit to test it out. seems really good value for the price. Time will tell when I put it to work.

No response to an enquiry for repair parts for a chainsaw. Have tried the online form, email, phone and facebook. So I am left with a faulty saw and no support to effect a repair.
Apart from the frustration at my experience I am really doubting the validity of all the 5* reviews.

Update 2/11/21: David has been in contact and supplied the washers needed to repair the chainsaw. Rating amended to reflect the support provided after the initial absence.