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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, often stating that items were never received or were incomplete, despite payments being processed. Reviewers consistently highlighted a complete lack of communication, with phone calls going unanswered, emails bouncing back, and no responses to online queries or contact forms. The delivery service was frequently criticized for being extremely slow, with items arriving weeks later than promised, or not at all. However, some customers also noted positive experiences, such as easy online ordering, quick dispatch, and helpful service. A few other people also felt that the products received were as described and well-packed, and in some cases, a free replacement was sent when an incorrect part was ordered.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, frequently reporting that items were never... See more

Customer communications

Consumers express significant frustration with the inability to contact the company, reporting that phone... See more

Product

Customers had ambiguous experiences with product, with some reporting significant issues such as damaged... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting that items were... See more

Response time

People report negative experiences with response times, with many reviewers expressing frustration over a... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very late delivery, nearly two weeks and no reply to any phone calls or emails for an update. On the plus, a competitive price and well packaged. Unfortunately would think twice before using again .

Rated 1 out of 5 stars

I wish I'd looked at the reviews before ordering. Order placed, money taken (stolen), nothing received. Have tried emailing and telephoning, absolutely no response. Note to self..... no matter ho... See more

Rated 1 out of 5 stars

Purchased online with the promise of a speedy delivery as stated on their website. Money taken straight out of our account straight away. Paid £68 for 5 tins of fence paint. Four tins arrived two and... See more


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Store

Written by the company

Official Blaupunkt UK Power Tool Store At BP Tools, we offer a great range of garden and power tools to keep your home and garden looking neat and tidy and the envy of all the neighbours! Whether it’s grass and hedge trimmers to keep your lawn and shrubs looking pristine, or more heavy duty tools for bigger jobs such as chainsaws and pole saws, our range of lightweight designs make looking after your garden a breeze. For your lawn, we have a number of effective electric lawnmowers and leaf blowers and vacuums for clearing your driveway when autumn rolls around. We also have a great selection of cleaning tools, including pressure washers and wet & dry vacuums, which will help leave your home, driveway or patio spotless. We’re dedicated to bringing our customers the very best service and quality, effective products, which get the job done! All of our garden and power tools also come with our three-year Blue Dot warranty, which has represented the highest standards of quality and trust for almost a hundred years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Stay well clear of this company

Bought a power washer from these came read manual done as it said wouldn't work spent £200 on rubbish called them knowone answering left messages and contact number no reply next day called again same again what a complete joke of a company dont buy from them get ripped off selling faulty goods

December 15, 2020
Rated 5 out of 5 stars

Perfect

Perfect! just what i needed item turned up quick and fixed the jetwasher.

December 2, 2020
Rated 5 out of 5 stars

Really pleased with angle grinder and…

Really pleased with angle grinder and it was shipped very quickly. The BP angle grinder has a speed control - I searched for angle grinders with speed controls and only found them on much more expensive tools. Relatively new to this tool but I cut some metal brackets and 8mm bolts - very easy. I also like the fact it has its own case. I am a beginner in DIY but this is a great tool to have. No more hacksaws!

November 24, 2020
Rated 5 out of 5 stars

Pleased with the Electric Jigsaw JZ2000 - 570W

Pleased with the Electric Jigsaw JZ2000 - 570W Electric Motor - Quick Change Blade × 1 from Blaupunkt Tools supplied by BP Tools. Everything arrived in good condition and will work well I am sure.

The only negative is that I had trouble placing the order although I received a quick response to my query by email. There is no contact telephone number as far as I could see.

November 23, 2020
Rated 5 out of 5 stars

Purchased a Blaupunkt CZ3000 circular…

Purchased a Blaupunkt CZ3000 circular saw, excellent price, next day delivery and for a diy’er an impressive tool, would definitely look BP Tools website before purchasing tools in the future, 5 ⭐️‘s from me !

November 20, 2020
Rated 5 out of 5 stars

Brilliant and Professional Service.

Recently bought a circular saw from BP TOOLS. Transaction and website was clear and easy to use. Purchase was followed by email confirmation and dispatch email the next working day. Item was received by courier and was professionally packed and secure. The saw looks great and well built but I am yet to use it. I am sure it’s a great product given all the positive reviews and my inspection of the tool. Thank You.

November 15, 2020

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