BPS - Broadcast & Production Services Reviews 219

Once I started using BPS they're the only guys I use for kit buying.
They always manage to find everything I need and always manage to beat out other prices.
When you're in a panic they sort out your problem every time. Couldn't recommend highly enough!

BPS have been a very trusted company to me for many years. Friendly very professional service. Lee is excellent with advise on the latest equipment and also providing speedy delivery with my camera and kit requirements. I will always use BPS and highly recommend them.

BPS always provide an excellent service. They have proven over the years to be professional, reliable and knowledgeable. They are often the first call for any purchases we look into. I would always highly recommend and I often do.

Lee is an excellent, knowledgable and helpful bloke. He returns our calls promptly, orders what we need regardless of the value and puts the other broadcast suppliers to shame with his customer service.

BPS provide an excellent service of suppling quality Broadcast equipment and always at a competitive price. A wealth of experience and knowledge, the people I have turned to numerous times over the years.

Brilliant service. I have had a great relationship with Lee in sales now for a number of years.

BPS always go out the way to help you and consistently come in cheaper than competitors.

I always have had fantastic service for BPS! It really impressed with their knowledge and friendly service. I highly recommend them

BPS have a really friendly and knowledgeable team who were extremely helpful over the phone and via email with my orders. As a freelancer investing in kit for the first time, I was very satisfied with the technical advice that I received.

I have worked with BPS for a few years now, updating our kit for the-house Superdry film team. Always a pleasure to work with and reliable. my go to team to get kit we need.

Panasonic HC-VX1 4K Camcorder.
Item as described and quick delivery. Thanks.

BPS are consistently a joy to order from.
Efficient, professional and friendly.
They are my GO TO team.

Had the item I wanted for a good price, delivered next day with great communication. Faultless service, will definitely use again.

Bad customer service. I desperately needed a replacement tripod plate for my Sachtler. Found on BPS in stock and saw they had next day delivery. I ordered Wednesday as I had a job Monday which I needed it for. Claimed it was dispatched Thursday. Waited in all day Friday but nothing arrived. I chased them Saturday as again nothing arrived and only just now have received an email to say it won’t come till Thursday a whole week after dispatch. Avoid if you need something quick and avoid if you’re after good customer service as they won’t reply to emails until it’s too late.

BPS have great prices but their customer service definitely leaves something to be desired. Twice recently I have ordered products from them which came with a European plug and no adapter.

When I try to get in touch with customer service I'm given vague responses that their team will be in touch soon and then I don't hear anything until I chase them again.

I really want to like these guys because they do some great prices, but I've just been very disappointed by their lack of quality customer service.

I bought some Bose 700 headphones for at least £50 cheaper than anywhere else.

These are UK sourced so warranty is valid etc.

BPS posted them really quickly- so quickly that I was not even aware they were being delivered!

The only regret I had was not looking up a discount code for first time buyers - I could have saved £10 :P Oh well, not a complaint, just my fault!

Great company to buy from.

I have used BPS to buy items from £12-£60,000, the team have always gone above and beyond producing the impossible.

I recently purchased a Panasonic camcorder from BPS
Due to current Global supply chain issues, I was having difficulty locating the model I wanted BPS ordered the model direct from the manufacturer and kept me updated with emails (Shelley and Carol) whilst Jamie was helpful when contacted by phone. Overall I found the company professional, and the shopping experience pleasing and efficient.

There is no customer service here.

Contacted them through their Facebook IF they provided an NHS discount.
I was asked to produce a photo of my ID, which I did. They then asked if I was sure I didn't work at a different role (as per my Facebook profile) and I explained I got a new job at the hospital due to effect of CV on my industry.

I was given an essay that I should be ashamed that I work in HR at the hospital and wasn't a front line worker and how dare I ask for a discount.

I started a new job at the hospital and just asked if they provided a discount. Didn't need the life lesson.

A bitter, bitter person on the other end who quite clearly needs some customer service skills.

Ky served me today as I was buying the Black Magic Pocket Cinema Camera 6K, an absolute DREAM camera for me. They ran me through everything seamlessly, answered every question promptly and with friendly attitude. My order is being shipped today, so expect a follow-up review once the product arrives.

Brilliant, friendly customer service. Brilliant Job!

FOLLOWUP (27/11/20)

The camera arrived not just next day, but the next MORNING. A massive surprise to me as I've never had something delivered that quickly in my life.

The camera works flawlessly with my EF lenses from my previous kit and everything was packaged safely and securely. Delivery driver was really friendly and I dug into my device as soon as I possibly could.

Thanks again BPS!