Brace Aid Medical Supply Reviews 

Initially I have not being provided with a tracking number. After 11 days of waiting for the package to arrive, written an email to support.
Response was rather quick, then provided me with the number and updated package status on their site saying that it has been delivered to my location a week ago.
Which did not happen. They said me to follow up by myself. Which is bad.

Update: they helped me to locate a product at the end, it was delivered to a wrong location. Everything is fine. Will deduct 1 star due to tracking number issue: if I would have known that the package was delivered week ago, I would be able to track it. Shipping procedure can be updated for a better customer experience.

Fast delivery. Good product.

Awesome product with free delivery 3 days
Thanks much appreciated

Great service, got a discount. Shipping did not take long. Well organized company!!

I have been using these braces, I just could not get used to the custom braces. These work for me and are very comfortable. They are a bit pricey compared what I have paid in the US.

Good morning, I received my order in very good time. I am not sure the wrist brace is the right one. It is for wrist control. My health issues are carpal tunnel syndrome and osteo-arthritis. I wore the brace for 2 nights and want to believe my hands weren't as cramped up in the morning. I will continue to use it as it may be helping my arthritic hands. I thank you for prompt delivery>Esther Kelly

They sent me the wrong model. I ordered a nice looking gold Technomedic foot massager as I already have one and just bought one to give as a gift. The name sticker was peeling off. The buttons are not working property. You press the foot button and does your legs. You press the leg button and does your feet. No call back from their customer service line.

I kept trying to find my product but none of the natural food stores had it. Until I finally was able to order with the Brace Aid Med Supply. Even when there were supply shortages, they warned me of the long delay and they were willing to let me get a refund due to the wait. I was very impressed with the service and promptness and the care that the owners showed. I decided to wait it out, and I finally got my package intact and well packaged. Thank you for your service, will be using it again!

Thank you so much for your wonderful service! I ordered a brace for my mother and the customer service was beyond excellent!! I highly recommend this company as would not hesitate to use them again.

It showed a don jay brace and i got a knock off that is really sweaty and wet all the time

While there was a (wrong size) problem in the original on-line order, they went all out to rectify it, and were timely in their response. I also really appreciated their suggestion I try a different size (than the one ordered on-line) when I went into their offices - which resulted in getting a better and more supportive fit with the suggested alternative size. Thank you!

Product is great, I purchased an ankle brace (Aircast A60) and it's working well. Shipping was quick. I would highly recommend Brace Aid Medical Supply to anyone needing medical accessories.

Worst Experience , Because still I could not received my Brace Aid. The Parcel is in Transit but I may have to pickup from the Postal Office on 27 Th October, 2021.Since I can’t walk so it is very hard to me as I have many health issues . Kindly deliver it at my given address or refund my payment . I just want to sue in the court for your carelessness.
Nirbhai Grewal

I am very pleased with this massage device. It is portable and quiet, is well made, easy to hold and has a lot of power. A+

Quick service. My brace fit me perfectly and give me support. Thank you

The brace is fine. I think the measurements may be slightly off but not your fault. Your tracking information is horrible however! The only information I received was that it shipped. The app you made me install to track was no better! Even though notifications were set up I received no notifications. Neither your company or the app gave me an estimated arrival. As such I missed the delivery and had to depend on someone else to go get it.

Excellent communication. Very helpfull received my brace very quickly.