Some confusion as the items were shipped separately and I had to call to clarify that although the invoice said 2 items I had only received one brace in the delivery. Issue was addressed and I had th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the product I needed relatively easily and descriptions were accurate. Received items quickly and were a perfect fit despite them coming in s, m, and large size descriptions. This is a proble... See more
Worst Experience , Because still I could not received my Brace Aid. The Parcel is in Transit but I may have to pickup from the Postal Office on 27 Th October, 2021.Since I can’t walk so it is very h... See more
Company replied
Ordered several weeks ago and product still hasn't arrived. Tried reaching them several times with emails and no answer. Whenever I call their number, I get voicemail and can't even leave a message... See more
Company details
Written by the company
Canada's top online retailer for orthopedic braces, sports medicine and other medical supplies. We offer quality products from all the Top Brands, with Affordable Prices, Fast Expert Advice and Free Shipping across Canada. Our selection includes Braces and Supports for Knee, Foot, Ankle, Wrist, Thumb, Shoulder, Back, Neck, Custom Products and more!
Contact info
2175 Sheppard Avenue East, Unit 213, M2J 1W8, North York, Canada
- 1-888-222-5938
- info@braceaidmedicalsupply.com
- braceaidmedical.com
3.9
Great
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had several questions and concerns…
I had several questions and concerns about my purchase and I was responded to immediately and it was made right . Thank you !
June 6, 2021
Reply from Brace Aid Medical Supply
We highly value our customers. Glad we were able to resolve any issues. Thank you for shopping with Brace Aid Medical Supply!
I was unhappy . The brace did not fit. And upset because I was out a lot of money
I was unhappy because I developed a heel spur on my right foot. Hoping after physio and another brace from the physio clinic would help.But did not give any relief,so I read about your product and ordered it.am a senior on a fix income and
It
June 6, 2021
Reply from Brace Aid Medical Supply
We are sorry to hear that you are unhappy with your product. We do not claim that any product we offer will cure any medical condition but rather to aid in reducing inflammation and pain (depending on the product and the condition). Please consult a medical professional for a personalized treatment plan for your condition. We wish you a speedy recovery. We are happy to offer you a discount for any future purchases. Thank you.
Product was better than expected
Product was better than expected. Great customer service!
June 6, 2021
Unprompted review
Reply from Brace Aid Medical Supply
Glad you are happy with your product and our customer service! Thank you for shopping with Brace Aid Medical Supply!
Reply from Brace Aid Medical Supply
Glad you are happy with your product and our customer service! Thank you for shopping with Brace Aid Medical Supply!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.