Bradfordexchange Reviews 8,893

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 832 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their unique nature, high quality, and suitability for gift-giving. People also find the user experience positive, noting that the website is easy to navigate and the ordering process is straightforward and efficient. However, some customers were not happy with the order and delivery process. There are mentions of issues with receiving order confirmations, a lack of tracking information, and significant delays in delivery. A few other people also felt that the shipping charges were unexpectedly high.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the items as awesome,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers express frustration... See more

Quality

People report positive experiences with quality. Many customers consistently receive good quality, well-made... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website easy to use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more

Rated 5 out of 5 stars

I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more

Rated 3 out of 5 stars

I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more

Company replied

Rated 5 out of 5 stars

Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more


Company details

  1. Hobbies & Crafts

Information provided by various external sources

Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

opening the account on line was not…

opening the account on line was not easy. the web page kept going back to the sign in page

February 26, 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 5 out of 5 stars

The website was easy to shop On

The website was easy to shop On! Very clean and well designed I look forward to receiving my gold and then I could fully review it, Leanne Macdonald approved FOR NOW LOL, 5 stars I will give you guys an update when I receive my gold

February 20, 2026
Rated 1 out of 5 stars

All msgs sent to your customer service…

All msgs sent to your customer service are undeliverable. Your tracking system does not work. I have no idea when to expect my purchase. I will never order from this company again.

February 11, 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry to learn you were unable to reach Customer Service! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

I’ve ordered other stuff and have…

I’ve ordered other stuff and have always been satisfied. Ordering on line was fast and efficient. I highly recommend your company and the stuff you represent and sell. Prices are very reasonable. The Old Country Rose Doll I ordered was amazing. I love it so much.

February 18, 2026
Rated 2 out of 5 stars

I would rather do a review after I…

I would rather do a review after I receive my order as the last time I ordered this item for my other Granddaughter it took 6 months to receive it. I ordered it on May 10, 2024 and received it in November 2024. I have a letter saying I have a $5 credit that you can now use on my order #943002222774. Thank you.

February 17, 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry that you never received the order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee

Rated 5 out of 5 stars

Easy transaction

Easy transaction, very happy with the product. Shipping fees were high for what I ordered but very happy with my product.
Thank you

February 10, 2026
Rated 4 out of 5 stars

When I read about the music box

When I read about the music box, I thought it would be nice for my girl. The more I looked at the products, the stronger I felt that this was the gift I would like her to have. Thank you Bradford exchange for this product.

February 17, 2026
Rated 4 out of 5 stars

Great service & refund policy

Loved the prompt shipping though could be cheaper. They refunded a purchase I wasn't happy with without problems. Hoping the next purchase is as beautiful as it looks.

February 16, 2026
Rated 5 out of 5 stars

Quality

Your product( which my family her used to get) books, is always classy and of quality. If my father used you. That is a beautiful endorsement

February 15, 2026
Rated 1 out of 5 stars

No delivery of paid item

No delivery of paid item
Have tried to find out why

February 2, 2026
Bradfordexchange logo

Reply from Bradfordexchange

Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 1 out of 5 stars

Not a happy customer 😒

Took over 4 months to receive product had it 2 weeks and the opal in the middle fell out VERY disappointed

October 1, 2025
Bradfordexchange logo

Reply from Bradfordexchange

I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look