Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more
Company replied
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My first time on and I am impressed.
March 13, 2026
The selection was was gorgeous and easy…
The selection was was gorgeous and easy to navigate
March 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Billed me for the same thing twice
Billed me for the same thing twice
March 11, 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am very sorry for the unexpected charge! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
Update since receiving my order.
The website was easy to navigate and I look forward to receiving my order.
The website was easy to navigate and I look forward to receiving my order. However, on receiving my purchase email confirmation, I noted that it will not be delivered until some time in April or May. I was hoping for an earlier delivery.
March 26, 2026 Update: I have now upgraded my original review to a 5 star, which was based on my ordering experience. My order was received on March 18, 2026, much quicker than I was originally told on my purchase confirmation email. I absolutely love my purchase!
March 11, 2026
everything went well with this purchase…
everything went well with this purchase as it always has in the past
March 10, 2026
Beautiful
I have bought a few pieces of jewelery from here ♡ So beautifully done , timeless ❤️
Excellent customer service, prices & shipping.
Definitely recommend xo
March 8, 2026
Shipping way too high ridiculous to…
Shipping way too high ridiculous to pay $65 for shipping
March 7, 2026
Reply from Bradfordexchange
Hello, I am sorry to hear about the billing on your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Fast Delivery and quality product.
March 3, 2026
Ran into a minor difficulty (mine…
Ran into a minor difficulty (mine alone) and phoned for assistance. Was guided through the process to order online and adviser remained helpful and professional to get through the process.
March 6, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
Did not have a bad experience
Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they describe… that you want… but not f you don’t put a stop to it they’ll just keep coming. $$$
October 9, 2025
Got what I wanted
Got what I wanted, purchased, and was done in less than a couple of minutes.
February 28, 2026
Was able to sneak peak over the phone a…
Was able to sneak peak over the phone a collection
February 28, 2026
Absolutely disgusting service
Absolutely disgusting service or there lack of. Ordered my item, received my invoice and nothing! Nothing at all. It was a gift to my granddaughter for Feb 26th. Tracking was suspicious and insecure sight so I hoped for the best. Still nothing. So disappointed. What has happened to this once upon completely reliable company?
January 28, 2026
Reply from Bradfordexchange
I am sorry you haven't received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
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