Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
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I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more
Company replied
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Was very simple and easy to order
March 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I place my order address my info for…
I place my order address my info for payment but I didn’t see any message that my order and payment was actually process. I apologize should have waited before submitting my complaint. The receipt and confirmation has been received.thank you..
March 28, 2026
Reply from Bradfordexchange
If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
So easy to order this product!
March 29, 2026
Very easy to order item!
March 28, 2026
Shipping costs are not clear at time of…
Shipping costs are not clear at time of purchase
March 27, 2026
Reply from Bradfordexchange
I am sorry for the confusion with our shipping fees! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
Bad business practice
I ordered a hoodie at the beginning of November 2025 for a gift and no payment was taken so I forgot about it when it never arrived. Yesterday March 24th 2026 the Bradford exchange takes $166.09 from my account....I call and am told that it wasn't in stock at the time and it was now on its way. Terrible way to do business and I will never order from them again!!!
March 25, 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am sorry for your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
I purchased the cardinal ring as a…
I purchased the cardinal ring as a birthday gift for my mom and already you can't see the cardinal in the ring. I am very disappointed with the quality. I am trying to figure out how to get in touch with customer service.
December 30, 2025
Reply from Bradfordexchange
Hello, I am sorry to hear about your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
it is very easy to shop and check out…
it is very easy to shop and check out which means alot to me.
March 21, 2026
Fast and good
March 20, 2026
I called to place an order and the…
I called to place an order and the person the total was $250 when I told her I wasn’t going to buy something I didn’t see , then when it wet to payment she said the card didn’t work. So I said forget it , then went on line to place order every thing went well until the shipping was double the price. That was it I called 3x to cancel the order and not one person could find it. I even sent an email saying because of the customer service I didn’t want the item and tonight I find it in my mailbox please send information on how to ship back as I will not do business with a company that treats their customers that way
March 19, 2026
Unprompted review
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
The item I ordered for y sons birthday…
The item I ordered for y sons birthday was broken.I was told I would get a refund bud haven’t heard if that will or have happened.The first item I ever ordered was for my granddaughter and it was perfect and treasures it.I was so upset when this happened.He said it was ok but I could tell he. Was disappointed.If I get that refund I will buy him something else.
March 1, 2026
Reply from Bradfordexchange
Hello, I am very sorry your refund has not been received! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Easy purchase method,no hoops to jump…
Easy purchase method,no hoops to jump through. Thank you.
March 16, 2026
Reliable Company
We enjoy the products we received from the Bradfordexchange over the years and we will certainly order again from this company.
May 10, 2025
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