Disney Timeless Treachery Cuckoo Clock

Disney Timeless Treachery Cuckoo Clock Reviews

A product’s star rating is calculated as the average of all its reviews.


Bradford Exchange logo

Sold by Bradford Exchange

bradfordexchange.com

147.2K Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.


Here’s what people highlighted

Quality

3.6

63 ratings

Value for money

3.4

61 ratings


Product details

Brand: The Bradford Exchange

MPN: 126081001


All reviews


Rated 1 out of 5 stars

So this is the second time a product from Bradford exchange has been damaged when I got it from delivery. As they charge you up front for delivery I believe that the consumer should get all that back as well as some compensation for trusting in the product getting to its final destination.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to learn your order arrived damaged! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 1 out of 5 stars

First time ever purchasing from Bradford and will never purchase again paid almost $300 for two day shipping. My item was never shipped and then I called and they said oh we canceled. It never sent me an email about it being canceled. Never gave me a reason why but you took my money pretty quick.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 2 out of 5 stars

Arrived broken I had to glue Jaffar and hooks hook back on. It is cheaply made and plays music and flashes lights on the hour. Then they saved my credit card information and billed me another 20 bucks for something called bradford rewards that I did not order or sign up for. I made 3 calls to bradford waited on hold over an hour requested a call back. waiting.............This used to be a reputable company now its just cheap crap for a lot of money.

Quality: 2
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry that the item arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Tee

Rated 1 out of 5 stars

Orders twice and the hand comes broken every time. Mybe if you put fragile on the box usps wouldn't use it as a foot ball

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry that the hand is broken. Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! – Tee

Rated 1 out of 5 stars

Received it and the LIGHTS/SOURD is not working. Filled out return info and waiting for a response.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

I am sorry it isn't working! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

The craftsmanship is very good. The design is beautiful. It is a striking addition to my coo coo clock collection.

Quality: 5
Value for money: 4
Rated 1 out of 5 stars

I cannot offer a rating as the click I received was damaged and I retuned it for replacement. Instead of shipping a replacement, which was my preference, my credit card was refunded

Quality: 1
Value for money: 1
Bradford Exchange logo

Reply from Bradford Exchange

Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 4 out of 5 stars

Pendulum doesn't move and the book was broke after putting in batteries.

Quality: 4
Value for money: 5
Rated 5 out of 5 stars

Not really a cuckoo clock but it's pretty nice.

Quality: 5
Value for money: 5
Rated 3 out of 5 stars

Lots of little flaws in paint on the one I received. I do wish it had more music then just one song every hour. .

Quality: 3
Value for money: 4
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Reply from Bradford Exchange

I am sorry to hear that your clock is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 1 out of 5 stars

Product arrived damaged, poorly secured, and customer service was less than helpful. I do not recommend and will never shop again.

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to hear that your order arrived broken. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea

Rated 5 out of 5 stars

This is the second one I bought, I love it so much!

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Very poorly made not working properly. The resolution they have is not acceptable trying to repair it myself

Quality: 1
Value for money: 1
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Reply from Bradford Exchange

Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

This is my second clock

Quality: 4
Value for money: 4
Rated 1 out of 5 stars

Arrived damaged and the material is cheaply made. Wasn’t happy with the product.

Quality: 1
Value for money: 1
Bradford Exchange logo

Reply from Bradford Exchange

Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie

Rated 5 out of 5 stars

The pictures on the website don't do this fun and beautiful clock any justice. It is more than I expected. I am enjoying it daily.

Quality: 5
Value for money: 5
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Reply from Bradford Exchange

It's an amazing clock! I'm glad you love it! - Anna

Rated 1 out of 5 stars

Not satisfied because of poor quality and craftsmanship. Received product damaged but did not notice the damage until assembling the product. Plan on calling customer service for a replacement.

Quality: 1
Value for money: 2
Bradford Exchange logo

Reply from Bradford Exchange

I am sorry it arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna

Rated 5 out of 5 stars

very good quality!

Quality: 5
Value for money: 5
Rated 4 out of 5 stars

Great clock only issue is pendulum does not move back and forth

Quality: 5
Rated 5 out of 5 stars

SO awesome in person!

Quality: 5
Value for money: 5