Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: The Bradford Exchange
MPN: 130070001
The tiny parts on top were broken on delivery. I had to return it.
Reply from Bradford Exchange
Hello, I am sorry to hear your order was damaged! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
Beautifully orchestrated..amazing detail
Y’all photoshopped the hell out this product. It looks so nice in the image. When received, some paint was out of the lines of the object, the music sounds so crappy, terrible sound, like they recorded it from the TV and that’s it. How dare you charge 200$ for this.
Reply from Bradford Exchange
Hello, I am sorry to learn that your order did not meet your expectations but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
I have not received this clock, when can i expect? order # 940011072009 Carolyn Ricketson 357 Ernest Ricketson Rd. Broxton Ga. 31519 912-381-3630
Reply from Bradford Exchange
Hello Carolyn, I recommend that you modify your review to not include your address on a public website for security reasons. I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
It is a nice clock and my daughter loves it, just not sure it’s worth the price for it
Two of the wands were broken when the package was delivered to us. Your POS app wouldn’t allow me to attach a picture. Never again
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can assist you further. -Amy
Awesome present feels very doable and my wife loves it!
Reply from Bradford Exchange
We're so happy to hear that she loved her gift! -Amy
Absolutely stunning
I have not received the product. I was charged for it two weeks ago, and it was never sent! I emailed customer service twice and heard nothing back. I finally got a hold of someone over the phone today who told me it had not been shipped because they needed to verify the address. However, NO ONE CONTACTED ME about that. Then the person tried to blow me off and told me it would be sent out as soon as my card was charged, and I had to remind him that I had already told him that my card had been charged two weeks ago. Then he repeated the same thing, completely oblivious to anything I was saying. Then he told me that the product would take 7-9 days to arrive there, unless I paid for expedited shipping, which I already had. This is BS customer service. And on top of that i now get an email asking me to rate the product that has still not been shipped.
Reply from Bradford Exchange
Hello Benjamin, I'm sorry to hear of your experience. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
I never got my purchase
Reply from Bradford Exchange
Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can check on this for you. -Amy
I’m at the hospital with my son and purchased for my mom. I received a video from her and Harry is missing his wand and Hermoine’s face looks like it’s distorted.
Reply from Bradford Exchange
Hello Kendra, I am sorry to learn the wand is missing and the face is distorted! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
Battery cover was missing and lights did not see work on characters. Sent back and waiting for replacement. Hope this one is fine. Pretty annoying for the money it cost.
Reply from Bradford Exchange
Hello Debra , I'm sorry to hear you order arrived in less than perfect condition. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
Beautiful.
Reply from Bradford Exchange
Hello Donna, If there is anything we can do to make this a more positive experience for you, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
My granddaughter runs to the clock when it plus on the hour and stands on a chair to watch the train. We really enjoy this clock!
Reply from Bradford Exchange
We are happy to learn that you are satisfied with your order, Nixie! We look forward to serving your collectible needs again in the future! -Dianne
Very well made and sounds great!
Reply from Bradford Exchange
We're so glad to hear that you love the clock! -Amy
I haven’t received my clock yet
Reply from Bradford Exchange
Hello Wendy, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
This clock arrived damaged. The hands were bent and I could not set the clock without bending them back. Weasley was broken off the platform and had to be glued back. Harry’s wand had t be glued back. Weasley’s wand is missing. I am disappointed. The clock does play music but wished it did not at night after bed. Very expensive for being poorly packed. I would not recommend to buy again for a collectors item.
Reply from Bradford Exchange
Hello, I am very sorry that your clock arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
This did not disappoint. Bought it for my daughter for her new place. She loved it.
It is beautifully designed
It was broken when it arrived, Disappointed!
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can assist you further. -Amy
