Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: The Bradford Exchange
MPN: 125905001
I ordered the clock several weeks ago and still have not received it!
Reply from Bradford Exchange
Hello James, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
THIS NEVER ARRIVED!!! WE WERE TOLD IT WOULD BE HERE BY FEBRUARY 4 AND IT NEVER SHOWED UP! OVER $120 STOLEN FROM US! PLEASE SOMEONE CONTACT US TO FIX THIS!
Reply from Bradford Exchange
Hello Marleny, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
I ordered it in early December and still haven't received it yet.
Reply from Bradford Exchange
Hello Dena, I am sorry for the delay of your order! If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
I can’t rate it I have not received it I have ordered 2 products from you and have not received either one.I will not order anything from you again.
Reply from Bradford Exchange
Hello Gerald, I'm sorry to hear you have not received your order. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
I have not received it yet. It was a Christmas gift. Waiting on response from Carla with status. Still waiting on order,
Reply from Bradford Exchange
Hello Robert, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Carla
I have YET TO RECEIVE THIS PRODUCT!!!!!!! VERY, TRULY DISAPPOINTED!!!!!
Reply from Bradford Exchange
Hello Patricia, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Carla
Impossible to review since it is not received and I can't get Customer Service to respond to any tracking information or status of order.
Reply from Bradford Exchange
Hello Joan , I'm sorry to hear of your experience. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
I never received it. I bought it as a Christmas gift back in November and it said it would be here the latest by 12/24/20. I looked to see where it was on 12/23 and it NOW says January 23rd 2021. I never got a call, no alerts via email, nothing. The lady I spoke to at customer service was nice and apologized however she did not understand why they pushed my order back. She was helpful to cancel all my orders with them and she was very understanding and apologetic on behalf of the company. This was my 1st time using Bradford Exchange and it was also the last.
Reply from Bradford Exchange
Hello Brian , I'm sorry to hear of your experience. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description if you require for further assistance. - Maria
I have yet to receive this item even though I purchased it the end of November. The delivery date has been changed three(!!) times now. According to the tracking information I will not receive it until 1/27/2021. Highly disappointed!! And unable to reach customer service and no reply to email I sent.
Reply from Bradford Exchange
Hello Kimberly, I'm sorry for any delays you are experiencing with your order! Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. - Carla
This company is terrible, they sent me an email asking me to rate their product, the one I have NOT received, the one that was “guaranteed” to arrive by Christmas when I placed the order almost 4 weeks ago. You would think they would confirm delivery before they ask me to rate it! After several emails and phone calls, I finally get a real person who told me I’m not getting it until mid January. The ironic thing about this, I attempted to order the exact same item last year for Christmas, waited “months”, only for them to cancel the order on me. I hoped my experience last year was an isolated incident. Bradford has several logos on their website; “2020 best online shop”, and “Guaranteed Delivery by Christmas”, so I ordered the item again this year because my husband still wanted it. Their website is obviously has false advertising. Two years in a row I had no Christmas gift for my husband. You can't even track the item shipment via their website, I have to call and wait forever to get a customer service rep to track it for me. Such poor customer service. I would never purchase anything from this company again.
Reply from Bradford Exchange
Hello Michele, I'm so sorry to hear of your experience. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
