Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 917951
The advertisement was completely misleading. I will be sending it back and demanding my money.
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee
I don't think I received the "collection". I received Mary, Joseph and Infant Jesus. If that is it, then the picture does not reflect the product.
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Did not receive a tree!! Am waiting for it. All I received was nativity
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
never received the Christmas ttree I paid for! Today you took another $39 out oof my checking account?
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I requested an answer how to return I thought I was getting the tree. Well that is what it said.i did not get. I want my money back at where to return this item. I no longer wish anything from you.
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I'm waiting for the rest before I can really rate this
I haive yet to receive this yet!
Reply from Bradford Exchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
It was not what I expected
Reply from Bradford Exchange
Hello, I am sorry to hear that you are less than happy with your order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Rosie
I am trying to return this. I have made a call. I’ve emailed. You said that you would send me a postage page. Return label. But you have not. Please send me a label
Reply from Bradford Exchange
I am sorry you didn't receive a return label; it may have filtered to the spam/junk folders. Please reach out to us via email at customer_inquiry@bgeltd.com with your full address and a description of the issue so we can assist you! – Anna
I haven’t received but one item so where is the rest before I rate this
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I messaged you that I wanted to return the negativity, and now you sent me the tree. I now gave to return that and cancel any future orders. You charged my charge card without asking me. I am very upset that you just decide what I want. Please let me know how I can return these items to you and get a full refund or I will be going to my credit card company and I'll let them handle it. This is not the first time I have notified you about returning. Janet Maurer
Reply from Bradford Exchange
Hello, I am sorry to learn of your experience! Please get in touch with us via email at customer_inquiry@bgeltd.com with the order information or your full address and a description of the issue so we can assist you! -Tee
I did not receive this you sent me a 4’ fake tree. I have been trying to return but I have had no success with response from your company. You say returns easy but not easy
Reply from Bradford Exchange
Hello, I am sorry to hear that your order is not as expected. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Only have Mary and Joseph so far
It like real nice
Beautiful and elegant. I’m excited to get all the pieces
Divided up in pieces and they can charge shipping three times
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
Very nice
They didn't send me the product
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
Love this. It’s so beautiful! Just waiting for the tree and other pieces
I’ve only received the Holy Family and am disappointed that I haven’t received anything else but I’ve been charged for the rest of the shipment. Very disappointed. I have tried calling customer service two days in a row and get a recording that they are closed. They have also added a charge for $39.50 with no explanation. If I don’t get a response, I am going to dispute the charges with PayPal.
Reply from Bradford Exchange
Hello, I am sorry to learn of the confusion regarding your collection! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
