I brought the whole set from a private party, but had to replace locomotive. Because of an issue I caused by me. I loved this set. Here is a short video.
Quality: 5
Value for money: 5
Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
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Product details
Brand: Hawthorne Village
MPN: 49039
All reviews
Never Received 😖 STILL HAVE NOT RECEIVED TRAIN. PLEASE FORWARD TO ADDRESS INDICATED OR REFUND $89.90
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Elizabeth, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
train is top heavy and falls off the track easily
Quality: 2
Value for money: 2
Reply from Bradford Exchange
I am sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I ordered what I saw in the photo thinking I would be getting the set of 3 trains to display in my Christmas town display for my grandkids during this Christmas season. I Only received one train which can't be powered alone. Customer service told me that I can only get one item at a time which should come one week at a time for several months payments. The one payment that I made was for the 1st train only they said but the next would be coming in a week and I would be auto charged monthly. More than a week has passed and I still only have the one train. I am steaming inside because my expectations are blown. I just wanted to buy the one set of trains (3 pieces) with the power supply and tracks in one swoop. My desire was to display it this 2023 Christmas (season) not 2024.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello Michael, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
Love trains and Kinkade, what else needs to be said.
Quality: 5
Value for money: 5
The train engine and car were fantastic. However, we returned it because was not what we expected. We are looking for a tiny train to run around our Dept. 59 German Christmas village!!!!
Quality: 5
Value for money: 5
Did not receive the third carvor the power control unit . The parts advertised did not all come in . I cannot run the train without the control unit and the trck for the set was not with the set either.Please ship these items .
Quality: 1
Value for money: 1
Reply from Bradford Exchange
I am sorry you haven't received the rest of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Everything was so detailed. The train came just as pictured, and the packing and shipping were phenomenal.
Quality: 5
Value for money: 5
Reply from Bradford Exchange
I'm glad you love it, Kathy! Feel free to check out all of our train accessories here: https://bit.ly/3GJXkBU. - Anna
I love the looks of the train I got a question when is my next second set of my train coming in (issues two)
Quality: 5
Value for money: 4
Reply from Bradford Exchange
Hello, thank you for the feedback regarding your recent order. If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help. - Jessica
I only have 2 train cars where is the rest of it.
Quality: 5
Value for money: 5
It is an absolutely beautiful train. I cannot wait to get the rest of it
Quality: 5
Value for money: 5
Pay for respectable shipping.
Quality: 4
Value for money: 1
When I get the other half of the train
Quality: 5
Value for money: 4
I feel like you misled me in my purchase with your advertisement. You gave me the impression I would receive several different products for free with my purchase including tracks and power pack. I later would learn I had to make several different payments even though I thought I made the full $89 payment. You made me as a customer feel like I was ripped off. I will never purchase from your company again. I will also encourage my friends not to purchase from your company. I can't believe you are allowed to advertise this way. Likely you will go back and read it from your point of view and not understand how I couldn't comprehend the advertisement. Read the advertisement like a customer! Bet this wont make your channels.
Quality: 1
Value for money: 1
Reply from Bradford Exchange
Hello James, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
Beautiful and top quality, not suitable for a child.
Quality: 5
Value for money: 4
The product was good but as was miss leading. I have a train with no track and what good is that for my grandson?
Quality: 4
Value for money: 2
Reply from Bradford Exchange
Hello, I am sorry for any confusion regarding this collection and how it works. Please email us at customer_inquiry@bgeltd.com with your order information so we can discuss this in more detail. -Rosie
I like the product, but two thirds of it is missing. What happened? All I received is the first package, with engine and coal car. Any chance I will see the rest? February 22, 2023. I received the second part of this order, but am awaiting the third and final part. Any chance of it coming soon?
Quality: 5
Value for money: 5
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
ordered product 3 seperate times to get full train set all tree shipments were the same product .sent back all three shipments for credit which i havent received credit for yet?the quality of the train it self is awesome i really do want the train set. your ordering process needs tobe a easier process however?thank you
Quality: 1
Value for money: 3
Reply from Bradford Exchange
Hello Jeff, I'm sorry to learn about the confusion surrounding your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
Beautiful
Quality: 5
Value for money: 5
I only received two pieces. I thought I was getting the entire train set?
Quality: 5
Value for money: 5
Reply from Bradford Exchange
I am sorry for the misunderstanding! This collection is advertised as a subscription. If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna