Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 1400906041
The train didn’t work well at all and was very difficult to out and stay on track . It was terrible quality and I will be returning it
Reply from Bradford Exchange
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
iI have not had a train set since I was a kid. I am 73 years old now, and love this train set. The details are marvelous. I have a Christmas tree with toy ornaments which we started collecting when our sons were toddlers. The train will make a welcome addition to the tree. Look forward to having it circle the tree.
Great train. Nice details. Perfect for under the tree.
Product a bit cheaply made for price. Doesn’t run well on tracks.
Reply from Bradford Exchange
Hello Jeffry, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
I am in the process of returning this train. The doors to the car will not attach, the couplings will not stay connected, and it is cheaply made. The tracks are solid, and the engine appeared to be of decent quality; however, all of the other parts refused to stay on the track.
Reply from Bradford Exchange
I am sorry to hear that your train is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Awesome train, exquisite detail.
Love the Christmas train set. A little pricey. But it is a very nice product
Trains keep coming derailed no matter how hard I try to get them aligned on the track.
Reply from Bradford Exchange
Hello, I am sorry to hear that this keeps happening. Please email us at customer_inquiry@bgeltd.com with your order information so we can help. -Rosie
Tracks are cheap,cheap.I threw them away & Purchased a new set from Amazon.
The Kinkade train was worth the price. I love it.
Was a gift to my grandson he loved it, put up and watched it for an hour.
Reply from Bradford Exchange
I'm so glad he loves it, Catherine! That's an amazing gift! :) - Anna
This set is poor quality. I hope to return it pending instruction from Bradford exchange instructions
Reply from Bradford Exchange
I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Have not yet received it. Where is it? It’s a Christmas gift.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Excellent product,the family is really enjoying it!
I returned this item the trains are impossible to stay together.And you will need extra track For this to work.After spending over $300 dollars on this set..I was not paying anything extra..
Reply from Bradford Exchange
Hello, I am sorry to hear that you are less than happy with your order. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy
Wonderful, better than I even expected
It’s just beautiful..
Such fine detail and the quality is just outstanding
Love Thomas kinkade art so the train is great. Do wish the tracks weren't so hard to assemble and disassemble though.
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Amy
Not working.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can assist you further. -Amy
