Superb experience from staff both instore, on the phone and the delivery/pick up team. Peter this morning was extraordinary, collected a full bag of sand and created a West End quality show from havin... See more
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Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 m... See more
Company replied
Ordering and paying online - easy - no problem. Notifications -great. Customer care at pick - could be better. Stood waiting, clearly visible at the counter, for at least three minutes waiting... See more
Company replied
To be honest, we as a company have been using Bradfords Helston Branch since it opened and I can honestly say what a great bunch of people and always happy to help. However, I must say that Steve Cart... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Helston Business Park, TR13 8FZ, Helston, Cornwall, United Kingdom
- 01326 334500
4.9
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Best in store staff and delivery great…
Best in store staff and delivery great recommendations as always been top notch best prices and delivery
August 17, 2024
Reply from Bradfords - Helston BBS
Hi Hasan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful yard man who gave valued…
Very helpful yard man who gave valued advice and help.
August 19, 2024
Reply from Bradfords - Helston BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Mainly best prices I could find.
Mainly best prices I could find.
Free delivery starts at lower value than competitors
Finally quick delivery and helpful drivers
July 12, 2024
Reply from Bradfords - Helston BBS
Good Morning Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a good service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Hi Tania,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
July 1, 2024
Reply from Bradfords - Helston BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Helston Bradford’s are always helpful…
Helston Bradford’s are always helpful and friendly from the staff in the yard to the delivery drivers. Again, great service.
June 30, 2024
Reply from Bradfords - Helston BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and friendly delivery service from start to finish with your order,
Thank you for your feedback regarding the great service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Only issue two grab bags left right in…
Only issue two grab bags left right in front of garage door preventing access
June 19, 2024
First online order
First online order, so got 10% off total bill. Everything in stock. Free delivery, 2-3 working days from order.
Very happy.
June 19, 2024
Excellent service
June 5, 2024
Reply from Bradfords - Helston BBS
Good Afternoon Mary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Hi Hannah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a fast, friendly delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Reply from Bradfords - Helston BBS
Good Afternoon Cathryn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly and efficient service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Awesome service
Great delivery once again, I need to find something else to order. Quick and efficient service, friendly and helpful delivery driver.
May 12, 2024
Reply from Bradfords - Helston BBS
Good Afternoon Alison
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with u and recieved a friendly, helpful and efficient service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
Very quick and efficient delivery…
Very quick and efficient delivery despite narrow access.
May 7, 2024
Ordered on line late Saturday morning…
Ordered on line late Saturday morning for collection. Tried ringing depot to confirm order recd and would be available for collection before depot closing time. No answer to call. Arrived at depot 5 mins before closing and order still on printer but not processed. But there after very good service from counter team and yard team and able to pick up order in time. Happy customer of mine got her fence panel same day.
May 4, 2024
Reply from Bradfords - Helston BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us despite the order not being ready upon arrival.
We hope to see you again soon.
Kind Regards,
Sam
Friendly
Easy to find got served quickly and both staff I dealt with were helpful and friendly.
April 22, 2024
Reply from Bradfords - Helston BBS
Good Afternoon Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a friendly and helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Helston BBS
Hi Lois
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Driver was very helpful in dropping the…
Driver was very helpful in dropping the grey slate bulk bag where we wanted it and delivery was within a couple of days thank you.
April 17, 2024
Reply from Bradfords - Helston BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Staff were so helpful
April 9, 2024
Reply from Bradfords - Helston BBS
Good Afternoon Christopher
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very posh new bathroom.
I've put off having a new bathroom for over two years wasn't keen on the up heaval. Went to Bradfords in helston cornwall. Met Jason he made it all so very easy from start to end. He listened to what are needs were I have mobility issues. He came to visit our home and planned the most amazing bathroom. First thing my husband said when we saw the design we can't have a bathroom like that in a house like this it's way way too nice. Jason did an amazing job keeping us in budget. I'm afraid I blew the budget adding a few things here and there. The final results truly unbelievable and amazing I still can't belive between Jason's designs and the highly recommended bu bradfords builder they transformed are sad damaged falling apart bathroom to what's there now. I can't recommend Bradfords enough and Jason was easy to speak to and ask questions the staff are lovely there they even have a stair lift I always felt comfortable in bradfords and was looked after. Thank you so so very much to Jason and the team.
January 6, 2024
Unprompted review
Reply from Bradfords - Helston BBS
Hi Sharon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It is so nice to hear how well taken care of you were and how you were listened to and your circumstances fully taken into consideration.
Rest assured your kind words will find their way back to Helston branch.
We hope to see you again soon.
Kind Regards,
Sam
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