Service has always been spot on and this latest delivery is no different. It is never easy for the driver to unload at my address using the Hiab on his lorry due to overhead cables. The care Bradfords... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 3 lengths of skirting board when delivered 1 length was the wrong profile rang up was told I'd get a call back regarding the replacement, didn't get a call and 2 days later the correct skirtin... See more
Company replied
Zac our delivery driver had a tricky job lifting the top soil with his crane onto our elevated front garden. But after 3 attempts in 3 different positions he nailed it. Completed without complaint. A... See more
Company replied
Very swift phone call from the branch (Malvern) telling me when my order would be delivered following my on-line purchase. Delivery driver placed the items exactly where they were needed - I didn't e... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Crown Works, WR14 2QP, Malvern, Worcestershire, United Kingdom
- 01684 573297
4.7
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Early delivery of decking and driver…
Early delivery of decking and driver helped me load into my garden
May 21, 2023
Reply from Bradfords - Malvern BBS
Good Morning Adrian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service provided with your order,
This has been feedback to all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service and delivery
Ordered railway sleepers and a new garden vac/blower on Friday and all delivered on Tuesday. Free delivery as it was over £100 and quality is fantastic. Opened an account and will definitely be using them again.
Highly recommended.
May 19, 2023
Reply from Bradfords - Malvern BBS
Good Evening Derek
Thank you for taking the time to leave us a review,
I am happy to hear that you have had a postive experience with us and your order,
Thank you for the recommendation, your feedback has been passed onto all involved,
We look forward to seeing you again,
Kind Regards,
Katie
Great all good
May 18, 2023
Reply from Bradfords - Malvern BBS
Good Evening Mrs Gardner
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Double-charged for a few pieces of…
Double-charged for a few pieces of gravel board. 5 days to get money back.
April 10, 2023
Reply from Bradfords - Malvern BBS
Good Afternoon
Thank you for taking the time to leave us a review
I am sorry to hear that you where not happy with the service provided.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Thank you for your feedback this is greatly appreciated without this we would not be able to improve our service provided.
If we can be of further help please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Swift communications and very helpful…
Swift communications and very helpful when I had a query!
Delivery driver prompt and polite too. Managed to get my products exactly where I needed them
May 15, 2023
Reply from Bradfords - Malvern BBS
Hi Stephen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Ease of ordering
Ease of ordering. Very helpful service and personable drivers. Good product. Thanks for the delivery Zac!
May 6, 2023
Reply from Bradfords - Malvern BBS
Good Morning Sean
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the helpful delivery service provided with your order,
This has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Malvern BBS
Good Morning
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a friendly and early delivery service with your order from our Malvern branch,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Super fast and extremely friendly
April 28, 2023
Reply from Bradfords - Malvern BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provide with your order.
We hope to see you again soon.
Kind Regards,
Katie
Always chose Bradfords first 👍
Easy to use web site .. Fast delivery and super helpful when delivered by the driver … Top service.
May 1, 2023
Reply from Bradfords - Malvern BBS
Good Afternoon Mr Bottomley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your kind words and feedback regarding the delivery service provided with your order this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Hidden Gem!
Great service, good prices and quality timber. Very pleased i happened to use Bradfords, will defo go again.
April 28, 2023
Reply from Bradfords - Malvern BBS
Hi Meinir,
Thank you for taking the time to leave us a review.
I am pleased to see that you stumbled across us, and have had a positive experience with us!
We hope to see you again soon. Please spread the word.
Lorna
Excellent communication about when…
Excellent communication about when delivery would be. Order delivered perfectly thank you
April 28, 2023
Reply from Bradfords - Malvern BBS
Hi Lucie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a perfect experience with us...
We hope to see you again soon.
Lorna
The whole process from start to finish…
The whole process from start to finish was excellent.The Price point was competitive, the ordering process easy, the confirmation and delivery date emails were prompt and accurate and on the day of delivery perfect service from Josh who delivered the product. I will definitely use Bradfords again. Thank you.
April 23, 2023
Reply from Bradfords - Malvern BBS
Good Morning Mr Webber
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order and found the ordering process to be easy to complete online.
Thank you for your feedback and kind words regarding the communication provided by our Malvern branch with your order and the delivery service provided by Josh.
This has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Fair price, speedy and helpful delivery
Fairly speedy delivery. Fair price and easy to order on the website. Delivery was very smooth and efficient and the driver was careful to place the items as far out of the way as possible.
April 2, 2023
Reply from Bradfords - Malvern BBS
Good Afternoon Russ
Thank you for taking the time to leave us a review.
I am happy to hear that you received a good delivery service from our Malvern branch and found it an easy process to place your order online
Thank you for your feedback this will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very competitive prices,
Very competitive prices,
Delivery times was to suit our requirements
The driver was very professional and polite too my wife.
March 27, 2023
Reply from Bradfords - Malvern BBS
Hi Adrian
Thank you for taking the time to leave us a review.
I am pleased all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Malvern BBS
Good Afternoon Mary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly and efficient service,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service & team....
Excellent, prompt and well communicated service overall...
February 27, 2023
Reply from Bradfords - Malvern BBS
Hi Luke,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Easily managed website
Easily managed website, ordering was straightforward, delivery and confirmation all perfectly managed and delivered within a few days
March 1, 2023
Reply from Bradfords - Malvern BBS
Good Afternoon Mr Rudd
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website to be an easy straighforward process to place your order.
Thank you for your feedback regarding delivery, this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Malvern BBS
Good afternoon
Thank you for taking the time to leave us a review.
II am glad all of our processed worked out well for you,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Malvern BBS
Hi Robin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Brilliant service …
Could not believe how quickly it was delivered it was delivered around an hour after ordering brilliant service delivery driver very helpful
December 28, 2022
Reply from Bradfords - Malvern BBS
Good Evening Mr Betley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the delivery service received from our Malvern Branch,
Thank you for your kind words this will be fed back to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.