Great customer service as usual. Also very good value for money compared to other suppliers
Company replied
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See what reviewers are saying
Cannot recommend Bradfords enough! Have used them several times now, mainly for hire of tools. Customer service is excellent. Delivery was excellent and to fit our needs. Gary and Jack were profession... See more
Company replied
What can I say but Excellent, outstanding customer service from the moment I called them initially too the final delivery. I ordered two bulk bags of shingle but found out I didn’t have enough to comp... See more
Company replied
I was looking for charcoal block, cement sand and colourant. Bradford came up with the right price and free delivery. The only problem I encountered was with their website. Although I'm 9nly 20 minut... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Brunel Road, TQ12 4PB, Newton Abbot, Devon, United Kingdom
- 01626 361146
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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click and collect hiccup
There was hiccup in the click and collect order as part was missing however the staff went out of their way to sort in out even getting the missing item from another store personally for collection the next day so just missed out on the 5 star due to the initial problem but would give them 10 stars for the rectification!
August 5, 2024
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Ken
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and happy to hear that the issues experienced were resolved quickly by the branch for yourselves,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Bobby
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you for your feedback regarding the delivery service provided this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Delivery guy scratched my gate :(
The delivery guy/s scratched my gate with my delivery. It's only a small 40mm scratch, but it's a new gate that my wife spent ages selecting and installing. Just a little bit of care would have avoided this.
The service is usually exceptional. I appreciate them calling me personally to confirm delivery, rather than a SMS that other companies use.
July 19, 2024
Reply from Bradfords - Newton Abbot BBS
Good Morning Bryan
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the damage sustained to your gate.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
A professional team
I found the counter staff to be polite and helpful and the yard staff pleasant and conscientious. Altogether a professional team.
July 30, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Charlie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Ease of ordering ,competitive prices…
Ease of ordering ,competitive prices and quick delivery
July 26, 2024
Reply from Bradfords - Newton Abbot BBS
Good Afternoon William
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Hi Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
great communication from you all
great communication from you all.
Thank you Paul for being prompt and courteous
July 22, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Gordon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Newton Abbot BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All went well with deliveries and…
All went well with deliveries and collection of cement mixer after job was finished,and Newton Abbot depot staff were helpful and approachable, would use again
July 21, 2024
Reply from Bradfords - Newton Abbot BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good communications and excellent staff…
Good communications and excellent staff service
July 19, 2024
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Eddy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received good communication and excellent service from start to finish with your order,
Thank you for your email and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Geoffrey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a efficient and speedy service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Newton Abbot BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Absolutely brilliant
Absolutely brilliant! Staff at Newton Abbot branch were a pleasure to deal with, very helpful and accommodating. Also ordered online, great communication, quick delivery and delivery driver was great. Will be using again.
June 2, 2024
Reply from Bradfords - Newton Abbot BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a helpful and accomodating service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good communication regarding delivery.
Good communication regarding delivery.
Excellent service.
June 1, 2024
Reply from Bradfords - Newton Abbot BBS
Good Afternoon Laurence
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved good communication from start to finish with your order,
Thank you for your feedback
We hope to see you again soon.
Kind Regards,
Katie
Wood and chippings bought online
Bought online over the weekend, Bradfords called to arrange delivery on the Monday.
Driver was great, really helpful and I got a text he was arriving.
Overall a good, friendly service. Thanks all!
June 1, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Mr King
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Friendly staff and really competitive…
Friendly staff and really competitive pricing at the Newton Abbot branch. ordered online and was ready to pickup a few hours later.
May 23, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
EASY ORDERING AND PERFECT DELIVERY
Ordering on line was very straight forward. We were advised in advance about the delivery time and the driver, (Steve if I remember correctly) was very courteous and helpful.
May 27, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Fast and professional service as always…
Fast and professional service as always and delivery driver is a credit to the company.
May 12, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Wayne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Absolutely fantastic
Absolutely fantastic, staff are just amazing offering advice on the job and when they realise that something in an order may not be quite right they took the time to call and help :) I am blow away by there help!! Fantastic people absolute credit :) can’t thank them enough :) keep up the good work :) :)
May 9, 2024
Reply from Bradfords - Newton Abbot BBS
Good Morning Fay
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and received a fantastic service from our Newton Abbot branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Very pleased, thank you!
This was not the first time I used Bradfords, and it was all perfect again.
I made an order online with delivery instructions. The salesperson rang me to double-check and confirm. Everything was done as requested.
I definitely will buy from Bradfords again.
May 1, 2024
Reply from Bradfords - Newton Abbot BBS
Hi Tomas
Thank you for taking the time to leave us a review.
I am pleased to see that you have had another positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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