Bradfords - Priorswood BBS Reviews 

53
TrustScore 4.5 out of 5

4.4

Unit 3, Crown Industrial Estate, Venture Way,, TA2 8QY Taunton, Somerset, GB


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Rated 3 out of 5 stars

The online ordering process was simple and straight forward. The fulfilment of the order has yet to be completed; ordered on a Tuesday and not (currently) due to be satisfied until the following Thur... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Chris P in taunton, I misjudged a project and needed more materials. So he went out of his way to move stuff around to get my new order to me the following day. He was polite, h... See more

Company replied

Rated 5 out of 5 stars

Had a fantastic experience and I ended up returning the item. Due to it being the wrong one, for my system. (My fault). I had great conversations with Katie, who helped me out and kept me well inform... See more

Company replied

Rated 5 out of 5 stars

I can not fault this company because the customer service is top quality. Got dewalt dck2046p2 brushless nail gun for a great price with free next day delivery what more could you want. Not tried th... See more

Company replied


Company details

  1. Construction Company
  2. Bricklayer
  3. Carpenter
  4. Insulation Contractor
  5. Tool Store

Written by the company

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Written by the company

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Contact info

  • Unit 3, Crown Industrial Estate, Venture Way,, TA2 8QY, Taunton, Somerset, United Kingdom

  • 01823 218510

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

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Replied to 96% of negative reviews

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4.4

All reviews

(53)

763 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivered on time and the driver was…

Delivered on time and the driver was very good taking the wooden panels in to my garden

April 1, 2022
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Reply from Bradfords - Priorswood BBS

Hi Richard,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Great service

Great service. Nothing is too much trouble at the Taunton branch 😎

March 29, 2022
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Reply from Bradfords - Priorswood BBS

Hi Victoria,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Good service

They had the specialist wood paint I wanted in stock and were very helpful when I arrived to collect.

March 20, 2022
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Reply from Bradfords - Priorswood BBS

Hi Mr Morgan,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 4 out of 5 stars

Cuprinol Ducksback - cans burst in transit

I ordered 10 x 5 litre cans of Cuprinol Ducksback fence paint. The price was very competitive. They were dispatched the same day and delivered (partially) the following day. Each can was wrapped in a sealed polythene bag and then encased in a stout cardboard box with "egg carton" protectors top and bottom. Each box was labelled "FRAGILE" and "THIS WAY UP".
Unfortunately the couriers took little notice of what was written on the boxes. The 10 boxes arrived in three separate deliveries over the course of two days, despite clear markings on each box that it was one of a set of 10. When I opened the boxes I discovered that in two boxes the lids had come off the cans due to rough handling and the contents had spilled out. In one case all the paint was still contained within the polythene bag, in the other it had leaked out of the bag and filled the bottom "egg carton". What a mess! It took me an hour and a half to clean it all up.
I cannot put any blame on Bradfords, but maybe Cuprinol need to make the lids a tighter fit or else attach security clips and/or reinforced sellotape to stop the lids coming off.

March 19, 2022
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Reply from Bradfords - Priorswood BBS

Hi Norman,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had an overall positive experience with us.

I'm saddened to see that between the carrier and the packaging, 2 out of 10 tins of paint arrived damaged.
I apologise greatly for this and for the inconvenience this may have caused you.

Please email us at ecommerce@bradfords.co.uk so we can resolve this for you!

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Friendly and efficient service

This was the first time I had been to this Branch and Paul in particular was extremely friendly, welcoming and efficient.
I will certainly return.

February 22, 2022
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Reply from Bradfords - Priorswood BBS

Hi Jon,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and our branch team in Taunton.

I will pass on your feedback to Paul!

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Excellent service

Most of the items were out of stock when I ordered, but everything arrived only two days later. I was really impressed.

January 21, 2022
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Reply from Bradfords - Priorswood BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us even though we did not have the stock for the products you wanted.

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 5 out of 5 stars
Bradfords - Priorswood BBS logo

Reply from Bradfords - Priorswood BBS

Hi John,

Thank you for taking the time to leave us a review!

I am pleased to see that you have had a positive experience with us.

We hope to see you again soon.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, helpful staff and good quality timber.

September 10, 2021
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Reply from Bradfords - Priorswood BBS

Dear Bill,
Thank you for taking the time to leave us a review.

I am pleased to hear about your experience with Bradfords.

It is great to hear that our team at Taunton were helpful and provided a speedy deliver service.

We look forward to seeing you again soon!

Many Thanks
Megan

Rated 4 out of 5 stars

Quick and easy order on line

Quick and easy order on line. Staff super helpful in store because I had ordered the wrong thing. Would have been 5 stars if the on line process had made it clear that the products were ready to pick up - I had to call the store to check as I wasn't sure. Nothing too much trouble in the store, they are a credit to you 👏

June 12, 2021
Rated 3 out of 5 stars

Questionable service and questionable…

Questionable service and questionable quality of timber. Purchased 4x4 pse timber and couple of days later it was warped. I mean warped which is unusual for timber of this thickness.

April 4, 2021
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Reply from Bradfords - Priorswood BBS

Dear Mr Filipek,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a negative experience with us due to the poor quality of timber you have received.

I will pass this information on to the branch who should be able to resolve this for you.

I apologise for the issues you have experienced and for any inconvenience this may have caused you.

Kind Regards,

Charlotte

Rated 5 out of 5 stars

Great service.

Not used Bradfords before , but they had the Makitta angle grinder i needed so i ordered. Very impressed with the fast despatch and turnaround of my order and would not hesitate to use again.

February 9, 2021
Rated 5 out of 5 stars

Very friendly and efficient

Very friendly, efficient and socially distant delivery of cement and sand. The driver turned up in the allotted time period, drove to where we needed our supplies dropped, and unloaded where we wanted them.

January 27, 2021
Rated 1 out of 5 stars

Ordered decking weeks ago

Ordered decking weeks ago. Had no communication at all from bradfords since ordered placed. Even called the local Taunton depot to find our what was happening over a week later I was assured I would recieve a call back and I'm still waiting 2 weeks later.

August 17, 2020
Unprompted review
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Reply from Bradfords - Priorswood BBS

This is concerning to read, I apologise for the complete lack of communication which makes for a very poor service, I will ask the delivering branch to get in touch with you as should have been done before! Thank you for sharing your review and I am sorry that we have let you down.

Rated 1 out of 5 stars

Out of stock

After placing the order I found myself chasing it up a week later as no contact from the company. Turns out that they didn’t have the items in stock and had failed to let me know. Left me then desperately trying to find alternatives in time for our kitchen refit.

July 5, 2020
Unprompted review
Bradfords - Priorswood BBS logo

Reply from Bradfords - Priorswood BBS

I am sorry to hear this Sarah, better communication would have made this a lot easier for you to deal with, I am sorry we have let you down here, thank you for sharing your review.

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