All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Team were great
Team were great, delivered on a day of my choice and the delivery team were extremely friendly and happy to help.
February 26, 2026
Reply from Bradfords - Trowbridge BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Response to a customer complaint
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a complaint, with photos, to Alison Watts who promised to look into it. This she did and raised it with her manger Tom. After clearing it with their head office, I was authorised to replace them which I did. This is excellent service, particularly as the panels were supplied by another company called Taffs. Highly recommended this company and their customer service.
November 21, 2025
Unprompted review
Reply from Bradfords - Trowbridge BBS
Hi Bernard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Smith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and recieved a helpful service from your local branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy order on line and information…
Easy order on line and information about delivery
October 27, 2025
Reply from Bradfords - Trowbridge BBS
Hi Eddie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Chippings delivered while we were out…
Chippings delivered while we were out in just the right place to minimise my work spreading them!
Many thanks
October 2, 2025
Reply from Bradfords - Trowbridge BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your kind words and feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Prompt and helpful delivery
I had fourteen bags of various material. The driver took the trouble to line them up carefully along my drive so that the each material was in the most convenient place for my use. Thank-you.
September 30, 2025
Reply from Bradfords - Trowbridge BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Timely delivery.
The order, which was timber, was delivered on time and is in acceptable condition for the jobs it was ordered to fulfill.
August 29, 2025
Reply from Bradfords - Trowbridge BBS
Good Morning Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Good Afternoon Sarah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be a simple process,
Thank you for your feedback regarding the delivery service recieved this greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
never a problem
I have never had a problem with the guys at Trowbridge their service has been excellent. The only thing I have ever had an issue with was a driver who did not follow delivery instructions and finished up damaging our driveway. Which was corrected promptly after a visit from the manager.
July 28, 2025
Reply from Bradfords - Trowbridge BBS
Hi Haydn
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent service and great care and…
Excellent service and great care and attention was taken with our delivery.
June 29, 2025
Reply from Bradfords - Trowbridge BBS
Hi Colette
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great
It was easy to order, the products were the best price we could find and communication was great. Delivery was within a couple of days and arrived in time for us to do the work. We hadn't left a lot of time in between ordering and when we needed the items. The only slight fault was that we were given half an hours notice of delivery on the day. I called to confirm it wasn't a mistake and my husband had to rush home to take delivery. So slightly more notice would have been useful but it was a great, quick service.
April 27, 2025
Reply from Bradfords - Trowbridge BBS
Good Morning Hannah
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We look forward to seeing you again soon ,
Kind Regards,
Katie
Arrived in time for bank holiday…
Arrived in time for bank holiday weekend and Geoff who delivered it lifted all the bags exactly where we needed them - thank you 😊
April 26, 2025
Reply from Bradfords - Trowbridge BBS
Good Afternoon Cassie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your kind words and feedback regarding the delivery service provided with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Really good price
Really good price, really good service. Had to make an amendment to my order which was completed efficiently with no fuss.
April 28, 2025
Reply from Bradfords - Trowbridge BBS
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Good Afternoon Elinor
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Yvonne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
The whole transaction went to plan and…
The whole transaction went to plan and the goods were delivered as directed.
March 29, 2025
Reply from Bradfords - Trowbridge BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciate and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good and efficient service
I placed my order for timber and backboards on line and the order was ready for collection within the hour.
Staff were very helpful when I turned up for collection.
March 28, 2025
Reply from Bradfords - Trowbridge BBS
Good Afternoon David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy on-line shopping and staff are…
Easy on-line shopping and staff are helpful regarding delivery
February 28, 2025
Reply from Bradfords - Trowbridge BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Always greeted by polite and friendly…
Always greeted by polite and friendly staff.
February 27, 2025
Reply from Bradfords - Trowbridge BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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