All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Brilliant Company
Really good communications and a pleasure to deal with, friendly and polite.
The Driver, Peanut, was great and although I was out, the neighbours have told me that he was wonderful.
March 29, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning H Evans
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received good communication from start to finish with your order,
Thank you for your feedback regarding the delivery service provided with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Despite turning up only 10 minutes…
Despite turning up only 10 minutes before closing on a Bank Holiday weekend due to crazy traffic the guys couldn't have been nicer loading our materials for the planned loft conversion - Thanks
March 28, 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Turn off at the mini roundabout before Lidl. Once you see the yard you have missed the entrance.
Online ordering and payment very easy. Staff at the depot were knowledgeable and very helpful.
March 25, 2024
Reply from Bradfords - Trowbridge BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great customer service
Great customer service! Stealth with my situation so fast! Great set of workers!
March 21, 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Luke
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Good Afternoon Jennifer
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback regarding the delivery service provided with your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The drivers and the store manager are…
The drivers and the store manager are approachable and helpful.
March 13, 2024
Reply from Bradfords - Trowbridge BBS
Hi Elizabeth
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
had everything I needed for flooring…
had everything I needed for flooring job at good price great quality wood aswell. Had couple of damaged cls rang as was replaced within the hour great customer service. Have used click and collect there aswell very quick. Will be my go to place from now on
March 17, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Adam
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with all your orders placed online,
Thank you for your feedback regarding the service received with your order in our Trowbridge branch,
This has been passed onto all involved,
We look forward to seeing you again soon ,
Kind Regards,
Katie
It was a seemless process
It was a seemless process, delivered on time in the right place, and the products were protected....and good value too!
March 13, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Gorton
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a seemless service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent delivery to front garden…
Excellent delivery to front garden avoiding all the daffodils!
March 3, 2024
Reply from Bradfords - Trowbridge BBS
Hi Clive
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery notification
It would be good to receive notice the day before for home delivery - only received notification email 1.5 hours before delivery this time. Delivery driver was very helpful though.
February 29, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning R Knee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback regarding the delivery service provided this is greatly appreciated and help us to improve our services,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Prompt delivery and the driver was very…
Prompt delivery and the driver was very helpful with the postion of the delivered items.
February 13, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful and prompt delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a great service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Clear communications received and…
Clear communications received and delivery received earlier than expected
February 8, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved clear communication from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Wrong items, took 6 days to get correct brackets.
I ordered a 3.6m bannister rail. I received a 4.2m rail. It took 3 trips and 6 days to get the correct rail fixings. We had to chase these up twice because we were not called to tell us when the correct items were eventually in store.
January 29, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Lucie
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the branch not keeping you up-to-date with your order and the stock you order online not being available on collection,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Lucie
Further to your review our local branch have advised that they have been in contact with yourselves directly to look into a resolution.
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Free and quick delivery
Free and quick delivery, phoned before to arrange best day for delivery and check if there were any issues with the delivery location. Texted beforehand with a time slot and arrived within it. Driver was friendly, polite and knowledgeable. Actual delivery (bulk bags plus other items) was quick and bags placed just where I wanted them.
January 22, 2024
Reply from Bradfords - Trowbridge BBS
Hi Mr Shearer
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Super helpful
Super helpful, really quick delivery, and delivery driver was brilliant, friendly, and helpful. I wish I’d got his name to shout out my guy. I basically only order building supplies from Bradfords now.
January 14, 2024
Reply from Bradfords - Trowbridge BBS
Hi Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
1st class service
Ordered fencing and a post online, with a promise of a 2-3 days service.Arrived on time, with a courteous driver who placed the items just where we wanted them.
An earlier experience was just as good!
Happy to recommend
January 3, 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Frances
Thank you for taking the time to leave us a review.
I am happy to hear that you have recieved a high level of service from start to finish with both your orders with ourselves,
This has been passed onto all involved with your orders,
Thank you for the recommendation ,
We look forward to seeing you again soon.
Kind Regards,
Katie
Great service
Great service, great delivery (very quick and very friendly) and great quality products!
December 31, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Mcfarlane
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great delivery service with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service.
Had a problem with the delivery, this was sorted out very quickly by the local staff. The Trowbridge staff are friendly and helpful as always. This is the main reason I prefer Bradfords to other builders merchants. They give the small DIY customers the same service and respect as big order trade customers.
January 3, 2024
Reply from Bradfords - Trowbridge BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It is always great to hear our branches are offering the same level of care and service to all of our customers.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Good Morning B Johnson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website online to be an easy process and where happy with the delivery service provided with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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