Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
We ordered some sleepers from the Trowbridge store and they were delivered yesterday by Matt. Matt was absolutely brilliant, we had a tight driveway and limited space to put the sleepers but he mana... See more
Company replied
Easy to arrange and got a call to sort out time really quickly. We’ve had deliveries before from another building supplier who weren’t great but Bradfords driver was absolutely amazing and offered to... See more
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.6
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Trowbridge BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a great service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Clear communications received and…
Clear communications received and delivery received earlier than expected
February 8, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved clear communication from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Wrong items, took 6 days to get correct brackets.
I ordered a 3.6m bannister rail. I received a 4.2m rail. It took 3 trips and 6 days to get the correct rail fixings. We had to chase these up twice because we were not called to tell us when the correct items were eventually in store.
January 29, 2024
Reply from Bradfords - Trowbridge BBS
Good Morning Lucie
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the branch not keeping you up-to-date with your order and the stock you order online not being available on collection,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Morning Lucie
Further to your review our local branch have advised that they have been in contact with yourselves directly to look into a resolution.
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Free and quick delivery
Free and quick delivery, phoned before to arrange best day for delivery and check if there were any issues with the delivery location. Texted beforehand with a time slot and arrived within it. Driver was friendly, polite and knowledgeable. Actual delivery (bulk bags plus other items) was quick and bags placed just where I wanted them.
January 22, 2024
Reply from Bradfords - Trowbridge BBS
Hi Mr Shearer
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Super helpful
Super helpful, really quick delivery, and delivery driver was brilliant, friendly, and helpful. I wish I’d got his name to shout out my guy. I basically only order building supplies from Bradfords now.
January 14, 2024
Reply from Bradfords - Trowbridge BBS
Hi Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
1st class service
Ordered fencing and a post online, with a promise of a 2-3 days service.Arrived on time, with a courteous driver who placed the items just where we wanted them.
An earlier experience was just as good!
Happy to recommend
January 3, 2024
Reply from Bradfords - Trowbridge BBS
Good Afternoon Frances
Thank you for taking the time to leave us a review.
I am happy to hear that you have recieved a high level of service from start to finish with both your orders with ourselves,
This has been passed onto all involved with your orders,
Thank you for the recommendation ,
We look forward to seeing you again soon.
Kind Regards,
Katie
Great service
Great service, great delivery (very quick and very friendly) and great quality products!
December 31, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Mcfarlane
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great delivery service with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service.
Had a problem with the delivery, this was sorted out very quickly by the local staff. The Trowbridge staff are friendly and helpful as always. This is the main reason I prefer Bradfords to other builders merchants. They give the small DIY customers the same service and respect as big order trade customers.
January 3, 2024
Reply from Bradfords - Trowbridge BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! It is always great to hear our branches are offering the same level of care and service to all of our customers.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Good Morning B Johnson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website online to be an easy process and where happy with the delivery service provided with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Superb service!
Make an order and within 10 minutes a phone call to arrange delivery! Absolutely brilliant!
November 29, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Danielle
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Communication
Communication, helpfulness and seamless interaction between online, on the telephone and in the yard
October 29, 2023
Reply from Bradfords - Trowbridge BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Hi Gerry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Trowbridge BBS
Good Afternoon Dave
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Extremely satisfied.
Extremely satisfied.
Very helpful with the delivery.
Had a text 1h before delivery.
Delivery driver very helpful.
10/10 Bradfords..
October 16, 2023
Reply from Bradfords - Trowbridge BBS
Good Evening Warren
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with usand have received a very helpful delivery service with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reasonably priced and good quality…
Reasonably priced and good quality products. The sales team are friendly on the phone and accommodate the most convenient delivery times with no problems. Delivery drivers always place the goods considerately and do not require a signature which is perfect for me. Will be using Bradford's a lot from now on.
October 15, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Sam
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
Thank you for your kind words and feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
The guy who delivered was polite and…
The guy who delivered was polite and helpful,put my gravel,where I requested no problem.
October 4, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Yvonne
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Amazing service in Trowbridge
I went to Bradfords (Trowbridge) to collect my fence panel and it wouldn't fit in my car. The guys at the store very kindly offered to deliver it to me and it was there within the hour (10 miles away from store). It's so rare to get service like that, everyone was super lovely - I would recommend to everyone :)
September 21, 2023
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning Chrissy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience in our Trowbridge branch with your order and where happy with the service provided from start to finish with your order,
Thank you for your kind words and feedback, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great delivery service as always!
September 4, 2023
Reply from Bradfords - Trowbridge BBS
Hi Lily
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
As always a pleasure to be treated …
As always a pleasure to be treated as a customer should be ,by employees who are polite and helpful.
August 25, 2023
Reply from Bradfords - Trowbridge BBS
Hi Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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