Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
We ordered some sleepers from the Trowbridge store and they were delivered yesterday by Matt. Matt was absolutely brilliant, we had a tight driveway and limited space to put the sleepers but he mana... See more
Company replied
Easy to arrange and got a call to sort out time really quickly. We’ve had deliveries before from another building supplier who weren’t great but Bradfords driver was absolutely amazing and offered to... See more
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.6
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Great service and exactly what I needed…
Great service and exactly what I needed delivered to the door
April 15, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Shepherdson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order
We hope to see you again soon.
Kind Regards,
Katie
Short notice of delivery by text…
Short notice of delivery by text message, could be a problem , making arrangements .
Otherwise easy purchase on line. Good value compared with other sites.
Very pleasant driver and very accommodating.
April 6, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Fitch
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you for your feedback regarding the delivery service provided by our Trowbridge branch this has been feedback to all involved,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
We hope to see you again soon.
Kind Regards,
Katie
Good prices and excellent service
Good prices and excellent service. For a call with a delivery date for an order of shingle within minutes of placing the order and the delivery driver was lovely and very considerate about where he dropped the delivery. Thank you
April 6, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Melanie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Top Job
We just had a delivery to a tricky site by your driver Peanut, he got the truck in where many have failed! Thanks to Daniel and Adam top job
April 20, 2023
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch
Thank you for your feedback regarding the delivery of your order this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Great service strongly recommend
April 3, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Traczyk
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided by our Trowbridge branch.
Thank you for your recommendation your feedback has been passed onto all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
great customer service and delivery and…
great customer service and delivery and communication.
April 3, 2023
Reply from Bradfords - Trowbridge BBS
Hello Mr Boreham,
I am pleased to see that you have had a positive experience with us!
Lorna
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Wheeler
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us our Trowbridge branch,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Ordered on weekend to get good quickly
Ordered on weekend to get good quickly. Website order said delivery would be Thursday. Called to find out and branch said Friday. Still hadn’t arrived so called again to be told Monday!
Branch rearranged deliveries so it arrived late Friday. Thanks for doing that.
Website “branch locator” couldn’t be found anywhere so had to use google to find out where local branch was.
April 8, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Leyshon
Thank you for taking the time to leave us a review and provide your feedback this is greatly appreciated.
I am sorry to see that you have had a poor experience with us due to your delivery not being on the date it was arranged for with our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I have feed this back to the Branch concerned,
If we can be of further help in the future please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Always have fantastic service at this…
Always have fantastic service at this Bradfords, always friendly and helpful, but unfortunately was let down today by the sarcasm and rudeness off Pete who served myself and my partner, with his attitude he should not be working at costumer services. I left feeling very uncomfortable.
This luckily was made up by the exceptional service from Bernie out in the yard. And I would like to pass my thanks on to him for his help.
April 7, 2023
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning Charlie,
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Easy to order online
Easy to order online. Sales staff and delivery guy polite, helpful and friendly. Prices competitive and would definitely buy from again and recommend to family and friends.
March 30, 2023
Reply from Bradfords - Trowbridge BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am happy that all of our services worked as they are supposed to,
We hope to see you again soon.
Kind Regards,
Joe.
Good quality product competitive price…
Good quality product competitive price helpful staff member
March 26, 2023
Reply from Bradfords - Trowbridge BBS
Hi Rodney,
Thank you for taking the time to leave us a review.
I am glad our staff, prices and quality were up to scratch,
We hope to see you again soon.
Kind Regards,
Joe.
Ordering, stock and delivery all good
Bradford had all the sizes of timber I needed, which meant that there won't be much waste. Their prices were very good.
Delivery was very quick after ordering online over-the-counter weekend.
The delivery driver was friendly and was able to place the delivery exactly where I wanted it. Thank you!
March 24, 2023
Reply from Bradfords - Trowbridge BBS
Hi Chris,
Thank you for taking the time to leave us a well informed review.
I am pleased to see that you have had a positive experience with us!
And I am glad all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Trowbridge BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am extremely pleased that our staff are able to take care of your needs.
We hope to see you again soon.
Kind Regards,
Joe.
Price and friendly staff
March 20, 2023
Reply from Bradfords - Trowbridge BBS
Hi David,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Reply from Bradfords - Trowbridge BBS
Hi Bunny,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
I ordered for delivery for one week…
I ordered for delivery for one week later, the day before delivery I was called to say they didn't have the insulation I needed, after a few awkward phone calls they said they could deliver on the Monday so I had to call of the builder
March 17, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Mr Oughtibridge
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to our branches stock availability.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon Mr Oughtibridge
Your local branch has been in contact with us to advise that they have been in contact with yourselves to resolve this matter,
If we can be of further help in the future please do not hesitate to contact customer.services@bradfords.co.uk
Kind regards
Katie
Good all round experience no issues 16
March 16, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Dee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Absolutely brilliant customer care
Absolutely brilliant customer care. No building supplies company comes close to Bradfords system of ensuring that the customer is happy with their services from ordering through to delivery. Brilliant company.
March 19, 2023
Reply from Bradfords - Trowbridge BBS
Hi Brendan,
Thank you for taking the time to leave us such an amazing review.
We are so pleased that you have had a brilliant experience with us
We hope to see you again soon.
Lorna
On line easy to use order then…
On line easy to use order then delivered two days perfect thanks
February 27, 2023
Reply from Bradfords - Trowbridge BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased you appreciated the swift service,
We hope to see you again soon.
Kind Regards,
Joe.
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