All very efficient…I had accidentally ordered the incorrect items but the driver took them away and returned the next day with correct items. Great service, no hassle. Thank you.
Company replied
Location
Switch locationCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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See what reviewers are saying
As always staff are polite and helpful and this is also true of the staff worki g in the yard who are always polite/ helpful.its the main reason that i travel to Bradford even though i can mayby purch... See more
Company replied
Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... See more
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, United Kingdom
- 01225 712020
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Free delivery was much appreciated
Free delivery was much appreciated. Also competitive prices and helpful staff. I will use again for sure.
May 9, 2023
Reply from Bradfords - Trowbridge BBS
Hi Jon,
Thank you for taking the time to leave us a review.
We are always happy to hear that the staff are helpful
We hope to see you again soon.
Kind Regards,
Joe.
Had several phonecalls about a…
Had several phonecalls about a returnable pallet that I arranged to leave for the delivery driver to collect, info wasn't passed on . Pallet still awaiting collection.
May 8, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Peers
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I have messaged the manager of your local branch asking him to rectify this ASAP for you.
Kind Regards,
Joe.
Good prices and staff
April 23, 2023
Reply from Bradfords - Trowbridge BBS
Hi Luke,
Thank you for taking the time to leave us a review.
We are always happy to see our staff praised,
We hope to see you again soon.
Kind Regards,
Joe.
Great products at a good price.
Great products at a good price.
Delivery as advised and great communication throughout.
Would definitely buy from again.
May 2, 2023
Reply from Bradfords - Trowbridge BBS
Good morning,
Thank you for taking the time to leave us a review.
Communications are key and I am glad you were kept up to date,
We hope to see you again soon.
Kind Regards,
Joe.
Great service
Great service. Delivered quickly and good soil. The driver went above and beyond, would highly recommend.
April 28, 2023
Reply from Bradfords - Trowbridge BBS
Hi Rachelle,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear our driver going the extra mile...
Lorna
Great service from point of order and…
Great service from point of order and goods delivered. Definitely highly recommend.
April 16, 2023
Reply from Bradfords - Trowbridge BBS
Good Evening Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch from start to finish with your order,
Thank you for your recommendation
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi Ken
Thank you for taking the time to leave us a review.
I am pleased you are happy with our efficiency and comms
We hope to see you again soon.
Kind Regards,
Joe.
Decking purchase
The process to get my decking delivered was a bit painful, as although the website stated that stock was available it wasn't, and delivery was postponed twice which was not helpful. However, the decking itself was a good price and decent quality. What pushed the rating up to 4 stars was the delivery service. The driver was friendly and helpful, and went above and beyond to help me get my decking into my garage. Much appreciated!
April 14, 2023
Reply from Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We appreciate your detailed comments and I am glad our driver was able to bump up the score,
This will be fed back to the branch to help improve,
Kind Regards,
Joe.
Ordered bags of sharp sand and cement…
Ordered bags of sharp sand and cement using the click and collect service, arrived at checkout desk, handed a piece of paper and told to go out into the yard and find someone to help, order not ready and had to wait to be served and wait until the items was put together and brought over on pallet other than that all ok
April 19, 2023
Reply from Bradfords - Trowbridge BBS
Good Afternoon Kirk,
Thank you for taking the time to leave us a review.
I'm sorry that your order was not ready for you to collect, as it should have been.
I have feed this back to the Branch concerned, to see what caused this to happen.
We hope you can give us another try in the future to see if we've improved.
Lorna
Proper customer sales and service
Ordered some supplies online, on a Sunday evening, including marine grade plywood, plasterboard sheets, stud timber etc. exceeding the cost to include free delivery.
Had a call the following morning to arrange said delivery. As the plywood was not in stock, another call was received to inform and discuss if there were any alternatives suitable. As there were not, this was placed on back order for the following week but the bulk of the delivery was made as planned by a friendly and helpful driver.
The following week, another call was received to confirm if plywood was still required and arrange a convenient delivery day. Plywood was delivered as organised in the same friendly and helpful manner.
All in all, I have been very impressed by both the prices and service received from Bradfords.
The text messages received throughout the transaction, confirming details and arrangements made on the phone were useful and the very helpful Trowbridge branch staff were a pleasure to deal with. Would recommend.
April 20, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Allan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order with our Trowbridge branch and where kept well informed from start to finish with your order.
Thank you for your feedback this will be passed onto all involved in the branch,
We hope to see you again soon.
Kind Regards,
Katie
Great service and exactly what I needed…
Great service and exactly what I needed delivered to the door
April 15, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Shepherdson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order
We hope to see you again soon.
Kind Regards,
Katie
Short notice of delivery by text…
Short notice of delivery by text message, could be a problem , making arrangements .
Otherwise easy purchase on line. Good value compared with other sites.
Very pleasant driver and very accommodating.
April 6, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Fitch
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us,
Thank you for your feedback regarding the delivery service provided by our Trowbridge branch this has been feedback to all involved,
If we can be of further help in the future please do not hesitate to contact customer.service@bradfords.co.uk
We hope to see you again soon.
Kind Regards,
Katie
Good prices and excellent service
Good prices and excellent service. For a call with a delivery date for an order of shingle within minutes of placing the order and the delivery driver was lovely and very considerate about where he dropped the delivery. Thank you
April 6, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Melanie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Top Job
We just had a delivery to a tricky site by your driver Peanut, he got the truck in where many have failed! Thanks to Daniel and Adam top job
April 20, 2023
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch
Thank you for your feedback regarding the delivery of your order this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Great service strongly recommend
April 3, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Traczyk
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided by our Trowbridge branch.
Thank you for your recommendation your feedback has been passed onto all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
great customer service and delivery and…
great customer service and delivery and communication.
April 3, 2023
Reply from Bradfords - Trowbridge BBS
Hello Mr Boreham,
I am pleased to see that you have had a positive experience with us!
Lorna
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Wheeler
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us our Trowbridge branch,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Ordered on weekend to get good quickly
Ordered on weekend to get good quickly. Website order said delivery would be Thursday. Called to find out and branch said Friday. Still hadn’t arrived so called again to be told Monday!
Branch rearranged deliveries so it arrived late Friday. Thanks for doing that.
Website “branch locator” couldn’t be found anywhere so had to use google to find out where local branch was.
April 8, 2023
Reply from Bradfords - Trowbridge BBS
Good Morning Mr Leyshon
Thank you for taking the time to leave us a review and provide your feedback this is greatly appreciated.
I am sorry to see that you have had a poor experience with us due to your delivery not being on the date it was arranged for with our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I have feed this back to the Branch concerned,
If we can be of further help in the future please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Reply from Bradfords - Trowbridge BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
Always have fantastic service at this…
Always have fantastic service at this Bradfords, always friendly and helpful, but unfortunately was let down today by the sarcasm and rudeness off Pete who served myself and my partner, with his attitude he should not be working at costumer services. I left feeling very uncomfortable.
This luckily was made up by the exceptional service from Bernie out in the yard. And I would like to pass my thanks on to him for his help.
April 7, 2023
Unprompted review
Reply from Bradfords - Trowbridge BBS
Good Morning Charlie,
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
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