Bradfords at Verwood is not really geared up for DIYers. It took a while for member of staff to process order. Seems that a lot of unnecessary paperwork is involved. Verwood has no Homebase, B&Q,... See more
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See what reviewers are saying
Very easy to order online and collect. Very competitive prices for collection. Not sure if you needed delivery though.
Excellent service from Bradfords in Verwood. Very helpful and informative staff answered our initial queries about materials. Ordering online was easy. Opening an account with them gave us a very welc... See more
Company replied
Great price for x3 scaffold boards, plus I utilised a discount voucher. The boards were in perfect condition, which was fantastic as I’m going to sand, stain and varnish them for shelving. Promp... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Blackhill, BH31 6HA, Verwood, Dorset, United Kingdom
- 01202 823341
4.6
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Verwood BBS
Hi Duncan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Easy ordering system and great customer…
Easy ordering system and great customer service and to cap it all free delivery!
I was called to confirm delivery date, which was the 2 days from when ordered, got a text to say an approximate time on the day and the driver was courteous, obliging and a skilled operator.
Would recommend highly.
October 7, 2022
Reply from Bradfords - Verwood BBS
Good Evening Robert
Thank you for taking the time to leave us a review.
I am happy to hear that you found the ordering system easy to use and that you received great customer service from our Verwood branch. Thank you for your kind words and comments regarding the delivery driver, this will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
New customer
Order delivered on time, driver was very friendly placed dumpy bags exactly where I wanted in a very tight situation nothing was too much trouble and all this service at a very competitive price
September 26, 2022
Reply from Bradfords - Verwood BBS
Good Afternoon Trevor,
Thank you for taking the time to leave us a review.
I am happy to hear that your order arrived on time and the delivery driver was friendly and helpful, your feedback will be passed on to all involved with your order in the Verwood Branch,
We hope to see you again soon.
Kind Regards,
Katie
I ordered my stuff online to do a small…
I ordered my stuff online to do a small gravel driveway, edging stones, hardcore, shingle, sharp sand etc on Thursday evening and nearly everything I wanted was showing as in stock. The only things I could not get were 2 x 600mm edging stones, which after a quick and efficient chat on the website I was informed that they are not stocked ( I got them from Wickes). Friday I got a phone call from the depot and arranged for delivery on Monday, the lorry turned up about mid morning and I asked the driver if he could put the stuff in a specific place which he done very effectively. Overall very pleased with the process from start to finish.
September 6, 2022
Reply from Bradfords - Verwood BBS
Hello Mr Scott,
Thank you for taking the time to leave us an amazing detailed review.
We hope to see you again soon.
Lorna
Given an update On arrival time
Given an update On arrival time. Delivery driver polite, friendly and helpful.
August 22, 2022
Reply from Bradfords - Verwood BBS
Hi A J Foley,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Very poor service
I am still waiting for my complete order to be delivered. The planed timber P S E - 25 x 50mm code PAR122 was not in stock and was to follow this should hav been delivered on the 11 August it is now the 21st August with still no sign of it.
August 21, 2022
Reply from Bradfords - Verwood BBS
Good Morning
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Megan
Reliable delivery and reasonable prices.
August 5, 2022
Reply from Bradfords - Verwood BBS
Hi Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great customer service as always
August 4, 2022
Reply from Bradfords - Verwood BBS
Good Evening Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
Excellent service, from order through to delivery.
Very helpful on the phone, rescheduling so the delivery was convenient for us.
Delivery driver was excellent- access cab be tricky with us, but the driver was very careful and very helpful.
All in all a great experience
August 3, 2022
Reply from Bradfords - Verwood BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Good Morning
Good Morning
Thank you for taking the time to copy and paste your last response to my feedback
I am saddened to see that yet again the experience with
Bradfords due to your click and collect service again falls short of satisfactory.
I'm sure you will l apologise greatly for these issues and for any inconvenience this may have caused me.
If you did look into this further, it would be amazing if you could take the time to reply with any corrective action that may have be implemented?
Kind Regards,
Dom
July 24, 2022
Reply from Bradfords - Verwood BBS
Good Morning Dom
Thank you for your feedback and I apologise that you have not been contacted.
We have implemented that small items are gathered in one area to speed up the waiting time,
Plus the contact with the customer will be sharper, to make for an all round better service.
Thank you,
Joe.
Excellent service A+++
Excellent service and a very accommodating driver who turned his vehicle around so I could have the delivery dropped in the ideal place.
July 19, 2022
Reply from Bradfords - Verwood BBS
Hi Dave,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Missed delivery time- Text received with a delivery time…
Text received with a delivery time between 7-10am was good and enabled me to plan my schedule.
Failure to arrive within that time period caused me delay and wasted my time. A call to warn me of delay would have been helpful. I called branch who were only able to say delivery would be soon.
Shame, up until this point service was excellent.
July 19, 2022
Reply from Bradfords - Verwood BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delayed delivery.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good price and quick delivery
Ordering my fence panels was easy and a good price. Delivery was fast and driver was helpful. Thank you
July 17, 2022
Reply from Bradfords - Verwood BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order!
We hope to see you again soon.
Kind Regards,
Katie
Very helpful, quick click and collect.
Fast online click and collect.
Product good and competitively priced
Great staff
July 16, 2022
Reply from Bradfords - Verwood BBS
Good Evening David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
After not getting any help from another…
After not getting any help from another supplier I was advised to use Bradfords. What a difference! A great telephone service, item required in stock, good price and a discount. Delivery was in a few days.
I was very satisfied.
July 13, 2022
Reply from Bradfords - Verwood BBS
Good Afternoon Mr & Mrs Foley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us, this will be passed on to all involved in the branch with your order.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Verwood BBS
Hi Keith,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Kind Regards,
Lorna
Great products and excellent prices
Great products and excellent prices. I love the fact that I can now pay with Klarna too and spread the cost.
Excellent service whenever I need to call up too.
July 13, 2022
Reply from Bradfords - Verwood BBS
Hi Vincenzo
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Brilliant service.
We used the website to do a click and collect order and a delivery order. The website is easy to use, the staff were really helpful when we collected our order and the delivery person was helpful and put our order in the garden where we requested. Brilliant service all round.
July 8, 2022
Reply from Bradfords - Verwood BBS
Hi Karen,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Exceptional service
On line ordering a doddle, had to add to order, no problem at all. Craig who delivered dropped off to exact location to make things easier for me.
July 6, 2022
Absolutely fantastic service
Absolutely fantastic service. I ordered for a click and collect and they phoned me within 10 minutes to see if I was collecting before their closing time, which was 10 minutes later as they would make sure it was all prepared. Very friendly and helpful would use again and thoroughly recommend
July 6, 2022
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