Great communication regarding delivery both from Willand (Devon) branch (friendly, helpful staff) and via email from Bradfords and direct supplier. Order contained items dispatched from various sour... See more
Company replied
Location
Switch locationOld Mole Depot, South View Road, EX15 2RU Willand, Cullompton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The team at Bradfords in Willand are all really helpful and friendly. Whether on the phone or in person, I've always been impressed with their willingness to find an answer to my questions. In particu... See more
Company replied
Products themselves, great. The people, brilliant. The actual service, suspect. A poor lack of communication meant I had 54+ mile round trip to collect a small order. A shame when they had a bra... See more
Company replied
Really easy to order Customer service excellent with letting me know the status of my delivery Actual delivery was excellent Friendly and reliable Lovely product Highly recommended
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Old Mole Depot, South View Road, EX15 2RU, Willand, Cullompton, United Kingdom
- 01884 820 078
4.8
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient service
Deliver was early and the driver was extremely skilled in getting through the carelessly parked cars outside
Topsoil was gOod value for money compared to other suppliers
Quality looks good although not used yet
October 9, 2020
First Order
Got a call that my order would be delivered and received it within the hour, via their excellent driver. I cannot give five stars due to the awful website which continually crashes. I had been trying to order the gear for over a week. Please sort your website out. it really is appalling! Even as I am writing this review now the site won't open!
July 9, 2020
Unprompted review
Reply from Bradfords - Willand BBS
Thanks or the feedback Steve, our website is best described as a motorway with bank holiday traffic on at the moment and I am really sorry for the frustration it has obviously caused you, we are upgrading our platform in August which will improve the website performance all being well, thank you for bearing with it and getting an order in and the lovely comments about our team in Willand.
Ordered online had a phone call in the…
Ordered online had a phone call in the morning to let me know that my delivery would arrive later and a call from the delivery driver to say he would be with me shortly both the driver and the office were polite and friendly and would be happy to order from them again I recommend them for the service to any one
July 7, 2020
Unprompted review
Great service that could have easily been excellent
Great timber, delivered to my home as promised.
Staff were great when contacted by phone, but there was a slight disconnect between the website and the branch as there was no delivery date provided until prompted.
July 5, 2020
Unprompted review
Great customer service
This is the first time I have used Bradfords Building Supplies and I will certainly use them again. Excellent customer service, the delivery was prompt and the driver very helpful in dropping off the items.
July 3, 2020
Unprompted review
Very efficient and fantastic service
June 30, 2020
Unprompted review
A great building suppliers with good…
A great building suppliers with good quality materials and local depots.
June 28, 2020
Unprompted review
Thanks for the excellent service in these times.
Thanks for the Excellent and friendly service.
Will definitely use again
June 13, 2020
Unprompted review
Delivered short
If you measure a company by its response to problems, Bradfords is pretty poor. Delivery was short two items, reported within the specified timescale, but no action to correct the shortfall, despite calling and emailing the branch. Maybe as a casual customer, I don't matter to them. Not impressed - not got my full order or my money back!
June 9, 2020
Unprompted review
Reply from Bradfords - Willand BBS
If this is still the case can you please reply to your order confirmation with what you are missing Ray, I can arrange a refund for the missing items at the very least, sorry about the poor service.
Always most helpful
Always most helpful, prompt delivery could not fault these guys.👍👍👍👍👍
June 5, 2020
Unprompted review
Always helpful
Always helpful, friendly staff at Willand branch thank you
June 5, 2020
Unprompted review
Good friendly and timely service well…
Good friendly and timely service well done all thank you
June 4, 2020
Unprompted review
Swift delivery via online order
Swift delivery via online order - many thanks Bradfords
June 1, 2020
Unprompted review
Great service
I can’t fault this building supplier, from order to delivery it was seamless, and was actually cheaper than my current supplier that I have trade discount with.
May 26, 2020
Unprompted review
On time great driver placed order where…
On time great driver placed order where I wanted it will use again
May 23, 2020
Unprompted review
Great delivery
May 10, 2020
Unprompted review
Was there when I needed it
Was there when I needed it. Ordered on line and collected when slot was available.
April 27, 2020
Unprompted review
Always reliable
Always reliable, polite and great service during these challenging times
April 21, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.