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Review summary

Created with AI, based on recent reviews

Evaluating 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the durability and excellent construction of items like adjustable dumbbells. Many appreciate the efficiency of the delivery service, noting fast shipping and secure packaging. The customer service and staff are consistently commended for their helpfulness and responsiveness in resolving issues. However, some customers experienced issues with delivery, including lost packages, delays, or incomplete orders, with some reporting difficulties in tracking missing items or reaching customer service by phone. A few reviewers also mentioned receiving products with defects or mechanical problems, such as sticky mechanisms or parts breaking after some use, and in some cases, concerns were raised about receiving returned goods misrepresented as new.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the dumbbells for being solid,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the solid build,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the helpfulness... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick and fast deliveries, often... See more

Staff

Customers consistently report highly positive experiences with staff, praising their exceptional helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The dumbbells are excellent,they dont take too much space and you have a lot of increasments. I had problem with the shipping one of the dumbbells holder broke during transit but they exchanged quickl... See more

Rated 5 out of 5 stars

Ordered the heaviest dumbbell + stand. Fast delivery to Sweden. When putting together the stand, two bolts were defect, and one of them impossible to attach completely. Upon contacting Sultan at... See more

Rated 5 out of 5 stars

I bought 24kg adjustable dumbbells and they are brilliant! I wish I had invested in them before now. Initially I was worried they would be too bulky but they’re absolutely fine - even for females. The... See more

Rated 5 out of 5 stars

I’ve had and been enjoying my all-in-one adjustable weights for nearly six months. However, when I was using them one set of the weights got stuck on one side. I contacted Customer Support at BrainGai... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Sporting Goods Store

About BrainGain

Written by the company

BrainGain recognises that working-out is good for the mind, not just the body.

BrainGain's mission is to promote Mental Wellbeing by making Physical Fitness more convenient and accessible.

BrainGain's gym equipment specialises on intelligently designed, space-saving equipment, so that you can have the same-commercial grade equipment to use from home.

BrainGain's range of Smart Gym Equipment focuses on well-crafted Adjustable Dumbbells.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I highly recommend this compagny.i…

I highly recommend this compagny.i ordered a pair of 41.5 kg dumbells ,and infortunately there was an error with the delivery ;one box contained plates of the wrong color and two plates were missing.
However ,i would like to thank Hassan for his responsiveness and professionalism. the issue was resolvedvery quickly and evethingis now in order.
My dumbbells are now completeand yhe product is simply magnificent.
MARC.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

A great shopping experience

A great shopping experience, fast delivery to Italy, fair prices and excellent customer service. There was a slight issue with the logistics, but Hassan from Braingain’s customer service team did a brilliant job. A well-deserved 5 stars to all Braingain team – I’d definitely buy from them again

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect delivery, careful packaging. It's a gift, so I can't comment on the product itself, but the recipient seems satisfied, which is the main thing.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

High quality equipment and even better…

High quality equipment and even better quality customer service! Had a small issue with the weight stickers on one of my adjustable dumbbells and Sultan from customer service responded quickly and got a replacement handle forwarded asap. Brilliant company. Got various bits of training equipment from them and keep coming back.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and professional customer service

Because of problems with the delivery caused by UPS I had to contact Braingain support. Sultan helped me swiftly and friendly to make sure that I received my product with minimal delay. Great customer service!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Top dumbbells!

I bought the adjustable dumbbells up to 32.5 kg two weeks ago and I’m thrilled with them. I’m a physiotherapist and run a small practice where I treat patients with various complaints and also do active training with them. Due to the limited space in my practice, I’m really glad I came across Braingain. The dumbbells are truly excellent!

Additionally, the customer service is very dedicated to helping if you have any difficulties assembling them. Thanks again, Zain! 😊

March 12, 2026
Unprompted review
Rated 4 out of 5 stars

Reformer

Reformer - I tried this reformer but returned it within the 30 day money back period
The shoulder pads are not fixed so move and even pull off during some exercises, the springs are difficult to access because of the footplate and the springs are very noisy scrapping against the metal frame everytime the bed is pushed out.
Contacted to arrange a return and money back all seemed fine and collection by UPS was arranged, waited in for 6 hours for them not to arrive, I contacted braingain who didnt respond until after the weekend (meanwhile I am waiting in again expecting UPS would come having not turned up) they came back to me later that day to say I needed to give them another day and 6 hour time slot and reprint labels, collection was arranged again and UPS came in the last 10 mins of that 6 hour slot so in total I waited 16 hours for the collection, I was still charged the £40 return fee, as goodwill because of the wasted time on my part I would have thought maybe a reduction of this fee would have been nice but I was told it wasn’t their error and so the full amount was taken from my refund.
Although all were polite and helpful when they did reply I feel customer service could have been more understanding and a couple of times a second email was sent by myself before I got a response.
Editing review after contact from Molly at customer care, very apologetic with regards to the collection errors and for taking the £40 fee, have now refunded the amount to me. Thank you Molly for your emails and for resolving quickly for me.

March 3, 2026
Unprompted review
BrainGain logo

Reply from BrainGain

Hi Sadie,

Thank you for taking the time to share your experience, and we’re sorry to hear that the process left you feeling disappointed.

We appreciate your feedback regarding the reformer itself as well as the return collection experience. Waiting in for collections and dealing with rescheduling is understandably frustrating, and we’re sorry for the inconvenience this caused.

Your feedback has now been passed to our management team, who will review the situation and be in touch with you directly to look into this further.

Thank you again for raising this with us.

The BrainGain Team

Rated 5 out of 5 stars

… I am completely satisfied

Shipping was very fast and everything was well packaged. Unfortunately, one dumbbell had a technical problem, but this was immediately resolved by Mr. Zain through Braingain with a replacement. I am completely satisfied and can highly recommend them.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Sorted a delivery issue promptly

I ordered some dumbbells from here and there was damage to the item in delivery. They sorted the issue out swiftly and professionally, Sultan in the customer service team was especially helpful.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Support

I bought a walking pad and unfortunately it broke within a couple uses. Fortunately, BrainGain offers free return/replacements for faulty items. When contacting the team, Zain from BrainGain promptly assisted and supported my queries and I returned the machine and received a refund within two weeks of making my support request.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service from Jon

Very helpful service from Jon, who stayed in touch to make sure our treadmill was working perfectly and checked in afterwards. I would definitely order from this company again

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Good walking pad

I bought a walking pad from Molly and it works well and is good quality. Molly was very helpful, as was the man who I collected the machine from, who put it in my car for me.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Hassan

I had a problem with one of the handles for my adjustable dumbbell not working properly so I contacted Customer Services and Hassan was great in keeping me updated and letting me know when the new replacement handle was on its way to me.

February 27, 2026
Unprompted review

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