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Review summary

Created with AI, based on recent reviews

Evaluating 390 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the durability and excellent construction of items like adjustable dumbbells. Many appreciate the efficiency of the delivery service, noting fast shipping and secure packaging. The customer service and staff are consistently commended for their helpfulness and responsiveness in resolving issues. However, some customers experienced issues with delivery, including lost packages, delays, or incomplete orders, with some reporting difficulties in tracking missing items or reaching customer service by phone. A few reviewers also mentioned receiving products with defects or mechanical problems, such as sticky mechanisms or parts breaking after some use, and in some cases, concerns were raised about receiving returned goods misrepresented as new.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the dumbbells for being solid,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the solid build,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the helpfulness... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising quick and fast deliveries, often... See more

Staff

Customers consistently report highly positive experiences with staff, praising their exceptional helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The dumbbells are excellent,they dont take too much space and you have a lot of increasments. I had problem with the shipping one of the dumbbells holder broke during transit but they exchanged quickl... See more

Rated 5 out of 5 stars

Ordered the heaviest dumbbell + stand. Fast delivery to Sweden. When putting together the stand, two bolts were defect, and one of them impossible to attach completely. Upon contacting Sultan at... See more

Rated 5 out of 5 stars

I bought 24kg adjustable dumbbells and they are brilliant! I wish I had invested in them before now. Initially I was worried they would be too bulky but they’re absolutely fine - even for females. The... See more

Rated 5 out of 5 stars

I’ve had and been enjoying my all-in-one adjustable weights for nearly six months. However, when I was using them one set of the weights got stuck on one side. I contacted Customer Support at BrainGai... See more


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Sporting Goods Store

About BrainGain

Written by the company

BrainGain recognises that working-out is good for the mind, not just the body.

BrainGain's mission is to promote Mental Wellbeing by making Physical Fitness more convenient and accessible.

BrainGain's gym equipment specialises on intelligently designed, space-saving equipment, so that you can have the same-commercial grade equipment to use from home.

BrainGain's range of Smart Gym Equipment focuses on well-crafted Adjustable Dumbbells.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I bought the 41,5 kg adjustable…

I bought the 41,5 kg adjustable dumbells and am very satisfied. I also had a little issue with a defektive part which was handled very fast. I was sent a replacement part and was very happy with Sultan who handled my request.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service. Would use again

Jon was very helpful and kept in contact to make sure all was good with our treadmill. Even kept in touch afterwards to check if we need any further help.

I would not hesitate to order from this company again.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

adjustable dumbbells from Braingains 4-41kg

I recently purchased a pair of adjustable dumbbells from Braingains and I couldn’t be happier with my choice. The quality is absolutely top-tier — the finish and overall build are excellent, especially considering the price. In my opinion, they offer the best value for money on the market for this level of product finishing.

I’ve been using them consistently and I’m really enjoying my workouts with them. They feel solid, well-balanced, and durable.

I also want to highlight the outstanding customer service. I spoke with a team member named Sultan, who was incredibly kind and helpful. One of my packages was lost during shipping, but they immediately arranged to resend it without any hassle. The issue was handled quickly and professionally.

I highly recommend Braingains products to everyone — great quality, great value, and excellent customer support.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Initial blip sorted quickly

After an initial blip, my experience has been very positive. Four days after ordering a pair of adjustable dumbbells I hadn’t received a notification of dispatch and they had not been delivered. I got in touch with customer services for an update. Zain dealt with my email quickly and the dumbbells were delivered the next day. They are a solid bit of kit, weight change is very smooth and quick. Mistakes happen, there was an issue with their system, they fixed it quickly and were transparent about it. Thats all you can ask for. Great service and great product, especially when you compare the price to other brands.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

We ordered adjustable dumbbells from Braingain. Initially I was sceptical about the quality, the 24KG pair looks good and hope we will be able to use it for long term with regards to quality.

Sultan from Braingain team was very supportive in resolving our concern with the purchase of adjustable dumbbells and the process was very smooth. Thanks!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery on Point with UPS

Delivery on Point with UPS, and first impression and training with the 2 Braingain 41.5 kg was very good. I hope they will last many years.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Premium Quality, Smart Design — The Best Adjustable Dumbbells for Home Training

I’ve been using the BrainGain adjustable dumbbells for a while now, and I can honestly say they’ve exceeded my expectations in every way. The build quality is outstanding — solid, well-balanced, and clearly designed for long-term use. The adjustment mechanism is smooth and intuitive, making it incredibly easy to switch weights mid-workout without breaking momentum.
I also appreciate the attention to detail — from the stability when resting on the floor to the satisfying, precise locking system. It gives confidence that the weights are safe and reliable during every exercise.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Adjustable dumbbells (41.5 kg)

The adjustable dumbbells (41.5 kg) are a real game changer for training at home. The build quality is excellent, everything feels solid, and the adjustment mechanism works smoothly.
Delivery was quick and hassle-free, and the secure packaging with thick Styrofoam molds left nothing to be desired. Overall, an excellent experience; highly recommended!

February 15, 2026
Unprompted review
Rated 4 out of 5 stars

Small mistakes, great aftercare

After an initial wobbly start with brain gain I have to come and ammend my review. While delivery took longer than expected and comms related to this delay were poor, the item itself (walking pad) arrived and it's good quality and study. Then post sale I was contacted by the customer service team to apologize and try and make ammends which I can very happily say they have indeed gone above and beyond to rectify this small error. We can all make mistakes, it's how it's delt with that shows how good a company is and brain gain really did get there in the end. Many thanks to Molly for her aftercare, it's been exceptional

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

MY RECOMMENDATION DO NOT ORDER THERE

MY RECOMMENDATION: DO NOT ORDER.I booked express shipping (“1–2 business days”), but in the end the delivery was significantly delayed and incomplete. Only the dumbbell stand was delivered; the dumbbells are still missing. At the same time, the Shop app showed the order as “delivered” even though not everything arrived. I only received the express shipping fee refund after complaining, but that’s not the main issue. Overall very disappointing: shipping handling, status/tracking, and communication do not meet expectations.

MEINE EMPFEHLUNG: NICHT BESTELLEN. Ich habe Expressversand „1–2 Werktage“ gebucht, am Ende war die Lieferung deutlich verspätet und unvollständig. Es wurde nur der Hantelständer geliefert, die Hanteln fehlen weiterhin. Gleichzeitig wurde in der Shop-App „delivered“ angezeigt, obwohl nicht alles angekommen ist. Den Express-Aufpreis gab es erst nach Beschwerde zurück, aber das ist nicht das Hauptproblem. Insgesamt sehr enttäuschend: Lieferabwicklung, Status/Tracking und Kommunikation passen nicht.

February 6, 2026
Unprompted review
BrainGain logo

Reply from BrainGain

Hi Senci,

Thank you for sharing your experience. We’re really sorry that your delivery arrived incomplete and that the tracking information and communication added to the frustration, especially after choosing express shipping.

This is not the standard of service we aim to provide. Your feedback has now been passed to our management team, who will be reviewing your case and reaching out to you directly to make sure this is properly resolved. We want to ensure you receive the remaining items and clear updates without further delay.

We appreciate you taking the time to raise this and are genuinely sorry for the experience you’ve had.

The BrainGain Team

Rated 5 out of 5 stars

Great dumbells, excellent support staff

I received mu dumbells, there was a problem with one of the weights (instead of 2.5 it was a 1.25 kg) which was swiftly handled by the support staff. The workout is well-fitted to my needs. Great product and I commend the support staff! Keep up the good work!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Bought 36kg pair of adjustable…

Bought 36kg pair of adjustable Dumbbells. Delivery very quick. Packaging secure over three boxes which made getting them in the house easier. Assembly straightforward. So far they work suberbly and I love them. Using alongside the Gym to allow me to sneak in lots of extra lifts through the day. Only used weight ranges from 8kg-26kg so far so plenty of room to grow. Definitely recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a set and they…

I recently purchased a set and they have been an absolute game changer, in just a few weeks. Getting to the gym has always been tricky due to time constraints. But at home I don't have the space to have loads of kit. Braingain have provided the perfect solution! These dumbells offer exactly what I need and they tuck away neatly. Plus the ability to shift between different wrights is so smooth. Very impressed.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered 2 x sets of dumbbells from…

I’ve ordered 2 x sets of dumbbells from Braingain and I am absolutely delighted with the quality of the product. The customer service was excellent even when there was a slight issue on delivery this was rectified immediately. I’d 100% recommend this company

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service

Such a great service! The dumbbells are great and if there is an issue they will help fast and with a proper solution. Thanks guys :)

February 5, 2026
Unprompted review

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