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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the vibrant colors, unique piece shapes, and overall good quality. Many people appreciate the precise cuts and how well the pieces fit together, allowing them to move or flip completed puzzles without them falling apart. However, some customers experienced issues with product quality, noting that pieces were not always cut completely, leading to tearing or delamination. A few other people also felt that some puzzles were missing pieces upon arrival or had duplicate pieces, which prevented them from completing the puzzle.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the vivid colors, beautiful designs,... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many consumers praise the vibrant colors, well-cut pieces,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some found the experience fun and challenging,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the Christmas puzzle! At 1000 pieces, it was made manageable by distinction like every window in a different color tint, animals on the roof snow and so on. The down side was that the pieces wer... See more

Rated 3 out of 5 stars

I recently received the Brain Tree 9 Pack of puzzles farm living series jigsaw puzzles 4 x 500 pieces & 5 x 300 pieces for Christmas. After completing 4 of the puzzles I realized I got two of the same... See more

Rated 3 out of 5 stars

Your puzzles have very vibrant colors. We purchased the 10 puzzle kit. The cat puzzle was missing 2 pieces, an edge and an interior. The seal on the bag was intact. Several pieces seem to delaminate... See more

Rated 5 out of 5 stars

Sturdy puzzle pieces that survived intact after my severly AFHD adopted grandchildren worked the puzzles. We plan to donate them to the local nursing home where the kids 90 year old great grandmother... See more


Company details

  1. Toy and Game Manufacturer
  2. Game Store
  3. Hobby Store
  4. Toy Manufacturer

Written by the company

We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market. Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.


Contact info

3.7

Average

TrustScore 3.5 out of 5

312 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just completed my 1st puzzle by Brain…

Just completed my 1st puzzle by Brain Tree. It was the 500 PC "Farmer Day" . Without a doubt, the best quality I have ever bought. When they say "Ultra Premium White Puzzle Board"...it is a fact. It was dust free, the various shapes were amazing, the poster that was included was top notch, amazing color...and they included a ziplock bag! I have already bought another puzzle! They have earned a customer for life...and I will spread the word. Thanks!

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

Recently purchased a 1000 piece puzzle

Recently purchased a 1000 piece puzzle, Coastal Haven, SKU 310035. Box was sealed on two sides and the pieces were sealed in a plastic bag. Imagine my surprise when I discovered 3 pieces were missing. Contacted the phone number on the box 703-436-9766 and left a message about correcting the problem. Have yet to hear back.

May 3, 2025
Rated 5 out of 5 stars

Well made puzzle

The pieces fit so well together and definitely was a challenge for sure but I absolutely loved the puzzle

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Gift puzzle

Received one of your puzzles as a gift. It was challenging, but well worth the effort.

April 1, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Alex! We're so glad you enjoyed the challenge and found it rewarding!"

Rated 5 out of 5 stars

Small, Good Quality Puzzle

The 100-piece puzzle is small enough to work on a 30" x 18" table, and is nice for filling time when traveling or visiting. While 100 pieces is not a big challenge, it is great for children, puzzle novices, or people with short attention spans. The large pieces should make the puzzle easier for someone with dexterity issues. Pieces fit together well, and then finished product looks good. The quality is better than most 1,000 piece puzzles that I have worked over the years.

April 25, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Deanna! We’re so happy you enjoyed the puzzle’s quality and found it perfect for different needs. Your detailed feedback means a lot to us!"

Rated 4 out of 5 stars

Dog selfie

This Is a very fun puzzle. You are doing great on making it look very fun and it is very fun . Your idea for the puzzle was a great idea for dog lovers and it’s a great idea for anyone else. Your guys should let your imagination flow like you do right now. Let no one tell you that you can’t make a good puzzle because you can you can always so remember that when you make your next biggest hit puzzle like always remember that .

April 24, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much for your kind and inspiring words! We're thrilled you had fun with the Dog Selfie puzzle. We'll definitely keep letting our creativity flow — your support means a lot to us!"

Rated 5 out of 5 stars

Love this puzzle

Puzzle is great , smooth well cut , great for older people , great quality . Pieces are solid and no rips or bent parts

April 17, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Cody! We’re so happy you enjoyed the puzzle quality and smooth fit — your support means a lot to us!"

Rated 2 out of 5 stars

AI Generated Picture with Defects

It was ok cute, but very obviously AI generated picture. The fact that it was AI generated doesn't bother me, but there were a lot of defects on the elephants! The quality of the pieces was pretty good, though.

April 1, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you for your feedback, Melanie! We're glad you liked the puzzle quality. Just to share — our designs come from talented artists and trusted licensing agencies. We appreciate your input and will continue working to ensure the best possible experience for our customers."

Rated 4 out of 5 stars

We really like the puzzle but a bit iffy on the quality of the factory cuts

We really like the puzzle! The interesting and unpredictable piece shapes make it a bit of a challenge, but the pieces fit together so well that, once you get the correct piece, it goes together in a satisfying manner. The bad side of this puzzle is that MANY of the pieces weren’t cut cleanly by your cutting machine and when we tried to pull them apart, no matter how carefully we tried, the backs of the pieces came apart and tore off. If not for that issue, we’d be big fans.

April 4, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Andy! We’re so happy you enjoyed the unique piece shapes and the puzzle experience. We appreciate your honest feedback about the cut quality — we'll definitely pass it along to our production team to improve. Your support means a lot to us!"

Rated 3 out of 5 stars

First puzzle from this brand.

Many of the pieces had paper hanging over the edges on the back that did not get cut all the way through and had to be pulled off. There were also a few pieces that didn't get cut apart all the way through. The poster was torn, too. The picture was nice and was called Fishing Adventure.

April 1, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you for your feedback, Theresa. We're glad you liked the artwork, but we're very sorry to hear about the issues you experienced. We truly appreciate you sharing this with us and will pass it along to our quality team to help us improve."

Rated 5 out of 5 stars

Great puzzle

I was a little intimidated with MOVIE BLUFF at first, and I've done hundreds of 1000 pc puzzles, but I quickly jumped in and loved how the pieces lock together so perfectly. I couldn't keep away from working on it. Now its finished and i can literally pick it up without it crumbling! It was great fun!

March 30, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much, Karen! We’re thrilled you enjoyed Movie Bluff and loved how well the pieces fit together — your enthusiasm made our day!"

Rated 5 out of 5 stars

Quality pieces

The quality of the puzzle pieces and the nice poster inside the box was a pleasant greeting upon opening the box.there are great vibrant colors on the pieces to keep yours eyes attracted to it.thank you brain tree for putting out a fine quality product.

March 29, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much, Michael! We're thrilled you enjoyed the vibrant colors and quality — we truly appreciate your support and kind words!"

Rated 5 out of 5 stars

I love the challenge and your puzzles…

I love the challenge and your puzzles are challenging. I love the fact that no 2 pieces are the same!!❤️ The first time I did one of your puzzles, I didn’t know if I would be able to because they were so small. But the more I worked on it the more I realized I enjoyed these puzzles.

March 29, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much, Stephen! We're so happy you enjoy the unique challenge of our puzzles — your support and enthusiasm mean a lot to us!"

Rated 5 out of 5 stars

Excellent

Excellent! A very good product, I’ll buy another’s!

March 24, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Alfonsina! We're so happy you enjoyed it and can’t wait to have you back for another puzzle!"

Rated 5 out of 5 stars

Brain Tree Puzzle Review

I just completed a very challenging Brain Tree Puzzle. What I liked best was that the edges and all of the pieces were very clear-cut and went together very precisely. The colors were brilliant and the completed puzzle was very pleasing to see. A few nice features I have never found in previous puzzles from other companies were an enlarged poster of the completed scene and a bag that seals up for putting the pieces in when you've completed and torn down the puzzle. I will gladly purchase another Brain Tree puzzle.

March 19, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much, Gary! We’re thrilled you enjoyed the precision, vibrant colors, and extra features — we look forward to bringing you even more great puzzles!"

Rated 5 out of 5 stars

Shoes and kitten 100 piece puzzle

Beautiful graphics, sturdy puzzle pieces, and perfect 100 XXL size pieces. Love the puzzle poster that’s included. It helps immensely for a four-year-old putting the puzzle together!

March 17, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you, Terri! We're so happy you loved the graphics, sturdy pieces, and the included poster — glad it made the puzzle even more fun for your little one!"

Rated 5 out of 5 stars

So happy with the vibrant colors and the crisp edges of each piece

The best thing about this puzzle is clean edges. So many puzzles have fuzzy edges. And the color is even better than when I saw it on Amazon. And I really appreciate the fold out poster like picture to direct me how to do the puzzle. I'm definitely going to google brain tree puzzles from now on.

March 16, 2025
Unprompted review
Brain Tree Games logo

Reply from Brain Tree Games

"Thank you so much, Tammy! We're thrilled you loved the vibrant colors, crisp edges, and the poster guide — we can’t wait to have you back for more Brain Tree puzzles!"

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