Nothing great but it made me hopefull. I've retired and seemed to being a bit lost. Left a 35 yr home and moved to one 5 yrs ago over 4 hours away and am sleeping and watching the screen, tv or tablet... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to answer questions, rapidly. Presented. At end, too many extra things to purchase…a bit of over selling! Let me just see what your Brainway app. offers. No additional information needed at t... See more
Company replied
I am impressed by the quality and depth of your personal quiz, and the breadth of your questions. I have education and work experience as a licensed social worker in mental health areas with multiple... See more
Company replied
It was quick and easy to navigate. I was offered a 50 per cent discount on the price, but did not see that a discounted price. There are too many options with a very high price at the end of the day f... See more
Company replied
3.5
Average
1K reviews
Asks customers to review
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Reply from Brainway
Dear ng.nlg,
We hear your concern about the cross-selling. We want you to focus on how Brainway helps with mental health, procrastination, and spiraling first. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Took too long
April 26, 2026
Reply from Brainway
Dear Gussie Catling,
We apologize the process was lengthy. Quick access helps manage mental health and procrastination before spiraling. Brainway is actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number so we can assist.
Sincerely,
Brainway Team
A clear guide through the offers and…
A clear guide through the offers and small bits of info.
April 26, 2026
Reply from Brainway
Dear vida,
We are glad you found the clear guide and small bits of info helpful! Tackling procrastination and spiraling is vital for mental health, and we are actively working on improvements to Brainway. To share more feedback, please email help@brainway.app and include your account email and, if possible, the order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear Sheri,
Glad you feel Brainway says all the right things! We hope it helps you manage procrastination, stop spiraling, and improve mental health. We're actively working on improvements. For guidance, email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear Janet Mullins,
We're glad Brainway's approach to procrastination and spiraling feels realistic before you've even started! We are actively working on improvements to better support your mental health. For setup help, please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
Reply from Brainway
Dear Linda Martincustomer,
We are glad Brainway is easy to follow! We hope it brings great results for your mental health, easing procrastination and spiraling. We are actively working on improvements. If you ever need support, please email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
A compliment and a mild complaint. I am impressed by the quality and depth…
I am impressed by the quality and depth of your personal quiz, and the breadth of your questions. I have education and work experience as a licensed social worker in mental health areas with multiple ages and issues at play. Right now, I do need a kick to get out of my own way, and a guide to more effective organization...as well as a push to treat myself better and improve my self-confidence, and improved timely focus on necessary tasks. One note: I found the descriptions and process of selecting areas of focus to be slightly confusing, and left me unsure about that work.
April 26, 2026
Reply from Brainway
Dear Dayle Henshel,
We understand the process of selecting focus areas felt confusing. Clarity is vital for mental health and avoiding spiraling or procrastination, so we're actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
Watch for additional purchases
Liked initial quiz and hopefully will get the results I am seeking but not thrilled about all the add ons as some seemed repetitive mirroring what the brain way app already promised
April 25, 2026
Reply from Brainway
Dear CYNTHIA,
Glad you liked the initial quiz! We understand the add-ons felt repetitive. We're actively working on improvements to our mental health and procrastination tools to prevent spiraling. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
The upselling
The upselling was completely unnecessary and predatory, and I know I’m not getting a deal on the base subscription. It would always be $20. Tell me I’m wrong.
April 25, 2026
Reply from Brainway
Dear Ryan Akers,
Thank you for using Brainway for mental health, procrastination, and spiraling. We understand your frustration with the upselling and base subscription structure, and we are actively working on improvements. Please email your account email and order number to help@brainway.app so we can assist.
Sincerely,
Brainway Team
Reply from Brainway
Dear Peggy Desrosiers,
We are glad you found Brainway easy and simple! Making mental health tools accessible to tackle procrastination and stop spiraling is our goal, and we are actively working on improvements. Please email help@brainway.app with your account email and, if possible, your order number.
Sincerely,
Brainway Team
No thank you
April 25, 2026
Reply from Brainway
Dear spielskaren,
We appreciate your polite decline. At Brainway, we are actively working on improvements to better help users manage mental health, procrastination, and spiraling. Please email help@brainway.app with your account email and order number so we can assist you.
Sincerely,
Brainway Team
It would be nice if they just made the…
It would be nice if they just made the app to do what they claim it will do without trying to sell you 15 extra things! I wanted to back out before I got all the way through signing up. 🤬
April 25, 2026
Reply from Brainway
Dear DeeAnne Rose Dillard,
We understand your frustration with the extra offers at sign-up. Brainway aims to ease mental health and procrastination, not cause spiraling. We are actively working on improvements! Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!!
Absolutely the worst app I’ve ever dealt with!
Bombarded with extras from the start and when you try to cancel and get a refund they dispute all relevant customer protection processes.
Cut & paste replies from at least 5 different ‘No Customer Support’ people. It’s no wonder they can afford to pay all those staff with the money they keep!
April 25, 2026
Unprompted review
Reply from Brainway
Dear Sandra Parley,
I'm sorry you felt bombarded by extras and received generic support replies. Brainway exists to ease mental health, procrastination, and spiraling. We are actively working on improvements here. Please email your account email and order number to help@brainway.app so we can assist.
Sincerely,
Brainway Team
Don't like all the add-ons you try to…
Don't like all the add-ons you try to sell. Makes it feel like a scam
April 24, 2026
Reply from Brainway
Dear 'Leanne,
We understand the add-ons felt overwhelming. Brainway's goal is to ease procrastination and mental health spiraling, not add stress. We are actively working on improvements here. Please email help@brainway.app with your account email and, if possible, your order number so we can help.
Sincerely,
Brainway Team
Continued charging after cancellation
I asked to have my membership cancelled, but they did not and continued to charge my cc for 2 more months and are refusing to give me a refund.
April 18, 2026
Unprompted review
Reply from Brainway
Dear SB Shore,
I'm sorry you were charged for 2 extra months after asking to cancel. Brainway exists to help with mental health and procrastination, not cause spiraling. We are actively working on improvements. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
It was easy to use.
April 24, 2026
Reply from Brainway
Dear steven.wiens,
We're glad you found Brainway easy to use! A smooth interface is key for managing mental health, stopping the spiraling, and tackling procrastination. We are actively working on improvements. For future support, email help@brainway.app with your account email and order number.
Sincerely,
Brainway Team
I don’t like ordering something with…
I don’t like ordering something with lots of add ons.
April 23, 2026
Reply from Brainway
Dear pat.vickerman,
We understand that seeing lots of add ons can be frustrating when seeking mental health tools for procrastination or spiraling. We are actively working on improvements to simplify this. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
I had issues trying to access the…
I had issues trying to access the website and
each time I emailed Nora Abot responses
almost immediately.
I have never experienced such prompt
service.
It was much appreciated.
Joanne Bailey
April 23, 2026
Reply from Brainway
Dear Joanne B,
We're glad Nora's prompt service fixed your access issues! We're actively working on improvements to help your mental health and stop spiraling procrastination. For Brainway support, email help@brainway.app with your account email and order number if possible.
Sincerely,
Brainway Team
The test was easy to follow although a…test, buying options a pain
The test was easy to follow although a couple of times I felt my option wasn’t there, ie just laziness or don’t want to do it. Then having several options thrown at me to buy after I’d bought the first , made me angry.
April 23, 2026
Reply from Brainway
Dear customer,
We hear your frustration regarding missing test options for laziness and the extra offers. We're actively working on Brainway improvements to better address procrastination, spiraling, and mental health. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
I feel motivated
I feel motivated. I have some serious health issues but for some reason I think that this will help me get to where I want to be without pushing me physically. I am ready.
April 23, 2026
Reply from Brainway
Dear pawpawbamberg,
We're glad Brainway provides motivation without pushing you physically. Overcoming procrastination and mental health spiraling is a journey, and we're actively working on improvements to support you. Please email help@brainway.app with your account email and, if possible, the order number.
Sincerely,
Brainway Team
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