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Rated 5 out of 5 stars

Such a wonderful company, I messed up my sizes, and Ben in customer service went above and beyond to sort it all for me. The items are packaged so well, comfortable fit and arrive so fast, totally rec... See more

Rated 5 out of 5 stars

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... See more

Rated 5 out of 5 stars

I want to update this as BEN has sorted this issue very promptly yesterday and provided great customer service and has rectified the problem! So I have edited my review to reflect that. It is only fa... See more

Rated 1 out of 5 stars

Still awaiting extra bra that was not in received order placed end of May despite being promised by “Helen” this would be rectified?? Come on guys get this sorted as absolute joke! Adhesive bra not gr... See more

Company replied

Company details

  1. Underwear Store

Written by the company

We're based in the UK and manufacture backless bras and accessories. Check us out at


Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely products and well packaged

Lovely products and well packaged! Thank u Ben at customer service for your help. Here is the review I said I would leave :) Rickie x

July 22, 2022
Unprompted review
Bralux logo

Reply from Bralux

Thank you, Rickie!

Rated 1 out of 5 stars

Really disappointed

Really disappointed and haven't even received my order yet. I have sent three emails to their customer service team using the email provided on the website and after a week... still no response. Have made an order 2 and a half weeks ago with information from the company that it has been shipped but nothing since then... I have been trying to get in contact multiple times to check the progress of my order but at this point with no replies - feels like a rip off. Really disappointed with the service but obviously cant comment on the quality of the products...

July 13, 2022
Unprompted review
Bralux logo

Reply from Bralux

Hi Priyanka,
We do not ship to Australia. I think you have the wrong franchise, we are the UK business.
Please can you email me your order details to braluxofficial@outlook.com ? I will contact the Australian franchise on your behalf to get things moving for you.
Kind regards,
Ben
Customer Service

Rated 1 out of 5 stars

Only 2 bras received instead of 3!

Still awaiting extra bra that was not in received order placed end of May despite being promised by “Helen” this would be rectified?? Come on guys get this sorted as absolute joke! Adhesive bra not great either, however thought as receiving supposedly 3 (instead of 2 received) deal wasn’t too bad and could utilise them somehow with extra boob tape. No longer responding to my messages either! Buyer beware! :-(

July 12, 2022
Unprompted review
Bralux logo

Reply from Bralux

Hi Lorraine,
I'm sorry to hear that you only received two bras instead of three. This must be down to human error. Please accept my apologies.
Please can you send me your order number, delivery address and what bra is missing to:
braluxofficial@outlook.com
We will send it right away.
Kind regards,
Ben

Rated 1 out of 5 stars

Rubbish

Rubbish - didn't fit or hold up. Have contacted customer service to request return details & after a week have had no response. They'll be saying next that I haven't contacted them within 14 days of receipt, crafty sods!! Oh, and their phone number on the receipt doesn't work. Bought through PayPal so hopefully their guarantee will cover me if I get no joy from Bralux. Wish I'd seen some reviews before I ordered. What a rip off.

July 11, 2022
Unprompted review
Bralux logo

Reply from Bralux

Dear Yvonne,
I'm sorry to hear you did not get on with the bra. We would recommend you try one of our bras with strap attachments if you have had issues with lift, these are really popular at the moment.
With regards to your query, we have replied to you multiple times. Your messages have been received. Please check your Outlook Junk Folder.
No, we will not be saying "that you haven't contacted them within 14 days of receipt". We would never deny a return provided at attempt to contact us has been made in the correct time slot, which yours has. Please consider removing this as this is false information and unfounded.
Best regards,
Ben
Customer Service

Rated 5 out of 5 stars

Thanks

Thank you Ben - great customer service!
Getting assistance for Bralux Australia
Really appreciate it thanks
Sally Byatt

June 24, 2022
Unprompted review
Bralux logo

Reply from Bralux

Dear Sally,

Thank you for the message.

We do not ship to Australia. This is Bralux United Kingdom. We are not affiliated with the Bralux Australia franchise.

If I can help you get through to them I will however I think you have the wrong business.

Please can you double check?

Kind regards,
Ben

Rated 5 out of 5 stars

The stick on bra and lifts fitted…

The stick on bra and lifts fitted perfectly. Helen at customer service was very helpful in pointing me towards the right bra.
Items came boxed, well packaged and were delivered within the 2-5 days I was promised.

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

Never arrived!

My order never arrived and all attempts to contact them have been ignored.

May 3, 2022
Unprompted review
Bralux logo

Reply from Bralux

Hi Echo, we have recently re-dispatched your order to Australia. It can take some time to get to Australia from the UK but you should receive it within 2 weeks. Kind regards, Ben

Rated 2 out of 5 stars

Stick on bra

The bra, although it said it was supportive for larger breasts, was dreadful: absolutely useless. I had to send it back, at my expense and I am still awaiting my refund over a week later.

April 18, 2022
Rated 1 out of 5 stars

Bought in a G cup

Bought in a G cup. Absolutely rubbish! Did not hold the girls up. Save you money and don’t purchase!

April 7, 2022
Bralux logo

Reply from Bralux

Dear Helen, thank you for the feedback. We're sorry to hear you are unhappy with the sizing of this product.
If you had reached out to us with your concerns we could've exchanged free of charge for a different size or model, we have a large selection of Size G bras. Don't hesitate to email us at info@bralux.co.uk

- Ben

Rated 2 out of 5 stars

Product wasn’t suitable so I returned…

Product wasn’t suitable so I returned it at my own expense, still waiting on refund
I just received an email to say that I won’t be refunded as there was ‘hair and dirt’ on it. I realised as soon as I opened the box that it was unsuitable so didn’t even try it on. So be very wary, I ordered cup size E and knew by looking it wouldn’t fit, I sent it back, as I said, at my own expense, and they’re now claiming it has been worn. Absolute scam

April 5, 2022
Rated 4 out of 5 stars

Customer service

Great help from UK supplier, when my purchase did not arrive in Australia.

April 1, 2022
Unprompted review
Bralux logo

Reply from Bralux

Dear Caroline, we are a UK based business. I can see your location is Australia. Are you sure you ordered from Bralux.co.uk? Kind regards, Ben

Hi Caroline. We've been trying to contact you. Please can you check your junk folder? Kind regards, Ben

Rated 4 out of 5 stars

My stick on bras arrived promptly and…

My stick on bras arrived promptly and fitted perfectly- I followed your instructions for size guide. Haven’t had the opportunity to wear them properly yet but I did feel secure and supported when trying them on so not worried about using them.

March 30, 2022
Bralux logo

Reply from Bralux

Thank you Annette!

Rated 1 out of 5 stars

I placed an order in September 2021

I placed an order in September 2021, I ordered two Bralux Freya - Underwired & Boost Cup Winged Stick On Bra in beige and one in black. I was notified that the black was out of stock and if I wanted another in the beige. I responded that I would have another beige. I am still waiting for a response after trying to contact the company multiple times and still no sign of the third product.

February 20, 2022
Unprompted review
Bralux logo

Reply from Bralux

Hi Samatha, please can you let me know if you have recieved the bra? Our tracking is showing it as delivered. Kind regards, Tom https://www.royalmail.com/track-your-item#/tracking-results/32037353500036CDD4EC8

Rated 5 out of 5 stars

Super-affordable!!

Bralux Seamless Fabric Breast Lifts are so comfy and give a great shape to my chest part whenever I wear a sleeveless gown or top. Super-affordable!!

December 30, 2021
Unprompted review
Bralux logo

Reply from Bralux

Thank you Isabel!

Rated 1 out of 5 stars

Terrible

Avoid this company, possibly a scam. Ordered for wedding and it never turned up, contacted customer service 7 times with no response. If you value your money don't purchase!

November 1, 2021
Unprompted review
Bralux logo

Reply from Bralux

Dear Gemma, we have no record of a purchase from your name nor do we have a record of 7 customer service threads that have not been replied to.
All our parcels are sent fully tracked from dispatch to delivery. A Bralux customer will get sent this information via SMS and Email by DPD or RoyalMail.
If you are in fact a genuine customer and not a competitor leaving a bad review, please contact us at service@bralux.co.uk and we'll be happy to help.

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