While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was sourcing products to put into a promotional box I was creating and one of the products in there was a bag of coffee and I found the Coffee Pen on Brandility which was made of a percentage of cof... See more

Rated 5 out of 5 stars

From the initial quote request to delivery of our merchandise, we would 100% highly recommend Brandelity. We had a tight deadline which was met. And the end result was well received by our delegates,... See more

Company replied

Rated 5 out of 5 stars

Paul was ever so helpful! He went above and beyond to get our products to perfection! We used this amazing company to purchase merchandise for our company's goody bags and wow... Quality is premium,... See more

Company replied

Rated 5 out of 5 stars

A really professional company. Branded gifts for our large corporate event were amazing, eco-friendly, great quality and delivered in tight timescales. Everyone loved their cork notebook and bamboo p... See more

Company replied

Company details

  1. Promotional Item Store

Written by the company

Brandelity is a full-service promotional merchandising company, specialists in sourcing the right promotional products for your company with the highest quality branding. With have a great range of eco-friendly, current and creative promotional products with a wide ranges of uses and brand areas. Whatever your budget, we can partner with you to find the promotional product for your next marketing campaign.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products

Great Products , Great Service and I would highly recommend this company for future requirements

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and communicative service

Excellent and communicative service. Efficient delivery. Proofs sent at every stage. Beautiful final product. Would recommend to all.

January 18, 2021
Unprompted review
Brandelity logo

Reply from Brandelity

Thanks so much for the review. So glad you were pleased with your products. Look forward to working with you again in the future. Lucy.

Rated 5 out of 5 stars

Great Service

Great Service.
Ordered branded pens and notebooks with a very short timescale and they not only pulled it off, they also delivered a day early and the products look fab! Thank you x

December 15, 2020
Unprompted review
Brandelity logo

Reply from Brandelity

Glad to have a happy customer! Thanks for the review.

Rated 5 out of 5 stars

I had a massive ask to turn around an…

I had a massive ask to turn around an order in a short amount of time. Lucy (account director) was so helpful and was really clear in expectations, couldn't help enough.

Products arrived a few days earlier than expected. Overall a great service and product alike.

Will definitely use again.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend....

We used Brandelity for the first time for some branded merchandise and will definitely use them again. The team were really helpful, friendly and made things very easy with quick delivery too!

August 28, 2020
Unprompted review
Rated 5 out of 5 stars

Stars all round

The branded star tins were a big hit with colleagues and raised awareness of Secure Trust Bank gaining the Customer Service Excellence accreditation for the seventh year in a row. Simple ordering process and everything delivered on time to five different office locations.

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and good quality gifts

Once again used Paul and his team at Brandelity for our Xmas gifts. The team are always helpful and responsive to queries. Our personalised bamboo keepcups have arrived and we are very pleased with the quality and feel of the gift. Can highly recommend.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Good quality, no issues.

Always had fast and great service provided. Good quality product and never has any issues. (ordered multiple times)

October 30, 2019
Unprompted review
Rated 5 out of 5 stars

Great communication and clarity

Great communication and clarity of product offer. Delivery was prompt especially after requested a bespoke product that had to be designed, cut and produced in a short space of time. Definitely recommend for out of the box thinking and ideas.

October 23, 2019
Unprompted review
Rated 2 out of 5 stars

Missing deliveries

Has anyone else had issues with Brandelity products not being delivered? Our first delivery date was last Friday and the second was today for a high profile 2-day event and all they can tell us is that our branded cups are 'lost' and there doesn't seem to be anything they can do. They don't even seem to that bothered. Incredibly embarrassing for us.Update: Cups have arrived at the event - on the afternoon of the opening day of the show, better late than never I guess. The first delivery (to a separate address) has not arrived at all. Thank you to Laura at Brandelity for responding so quickly to this review.

October 22, 2019
Unprompted review
Brandelity logo

Reply from Brandelity

Hi Sally.

I'm sorry that there has been an issue with the delivery of your order and have spoken to your account manager Laura regarding this. Unfortunately on this occasion our courier let us down. The first set of merchandise to be delivered was misplaced by them during transit. We have taken this up with our courier service and you will be refunded in full for the goods. As for the second delivery of cups, they are in transit and set to be delivered today as promised. I hope you will be pleased with them upon delivery. If you have any further problems, your account manager Laura will be more than happy to help.

Kind regards,
The Brandelity Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look