I spent 3 days talking to their customer services arranging all my hire details. The day before delivery they called to say they didn't have the item I was hiring and had been unable to get one sent o... See more
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Very helpfull,the moment of walking through the door. The branch manager was exceptional in finding the right product for the job. All paperwork was carried out efficently,and the tool was explained... See more
Company replied
Firstly, the staff always seem pleased you walked in. It makes such a difference. Secondly, they dealt with my enquiry knowledgeably, and guided me to the right item swiftly, confirmed its availabilit... See more
Company replied
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Bath Trade Park, Westmoreland Station Road, BA2 3HQ, Bath, United Kingdom
- 01225 445 884
4.6
Excellent
53 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Great service
Arranged to deliver and collect from my home when they realised ladder too large for my car.
March 28, 2024
Reply from Brandon Hire Station - Bath
Hi Paul, thank you for choosing Brandon Hire Station for your equipment needs. We're pleased that we could accommodate the delivery and collection of the ladder to your home. If you ever need assistance in the future, please don't hesitate to get in touch. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bath
Hi Julie, thank you for your 5-star review. We're delighted to hear that our Bath team were friendly and helpful and that you were impressed with the equipment you hired. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bath
Good afternoon, thank you for your 5-star rating. We're delighted to hear that you were impressed with the service from our Bath branch. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Bath
Good morning, thank you for your positive feedback! We're delighted to hear that you found our Bath team helpful and the price for the carpet cleaner hire reasonable. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Excellent service
October 16, 2023
Reply from Brandon Hire Station - Bath
Hi Chris, thank you for your 5-star review. We're delighted to hear that you received excellent service from our team. Kind regards, the Brandon Hire Station team.
Block paving cutter
Firstly, the block paving cutter that I hired was old and incomplete. Hardly used it, resorted to angle grinder. Secondly, it was collected many days after the notified date.
October 10, 2023
Reply from Brandon Hire Station - Bath
Hi Paul, thank you for your feedback. We're very sorry to hear that you were not satisfied with your hire experience and apologise for the issues you experienced. This does not meet the high quality we expect from our equipment and service and we will be looking into this to ensure we improve our services going forward. Kind regards, the Brandon Hire Station
On-line system and depot team are great
On-line ordering is great, and the local depot team are friendly, knowledgeable and helpful
October 6, 2023
Reply from Brandon Hire Station - Bath
Hi David, thank you for choosing to hire with us. We're pleased to hear that you were impressed with our online hire process and found the team at our Bath branch friendly and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Service was excellent
Service was excellent with good explanation of equipment from a very knowledgeable and helpful staff member.
September 16, 2023
Reply from Brandon Hire Station - Bath
Hi David, thank you for your positive review. We're pleased to hear that our service was excellent and our team provided you with the advice you needed. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful and friendly service
Very helpful and friendly service. And the right gear, when I needed it.
September 5, 2023
Reply from Brandon Hire Station - Bath
Hi James, thank you for your positive feedback. We're pleased to hear that our team provided helpful and friendly service and that you found all the tools you needed in our fleet. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Good service
Good service. Didn't have the item in stock but supplied a upgrade with no extra cost.
September 7, 2023
Excellent service ond tools in good condition
Excellent service at collection and drop off.
I had a couple of questions before using the tool which were all answered at collection and I was provided with a quick and easy o understand instructions by the person who also helped me get it into the car.
The tool did the job brilliantly.
August 29, 2023
Reply from Brandon Hire Station - Bath
Hi Tanja, thank you for your positive feedback about our Bath branch. We're delighted to hear that our team were so helpful and that the equipment worked brilliantly. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
I had to cancel my hire as O hurt my…
I had to cancel my hire as O hurt my back .No problem, refund in a couple of days and best wishes for a speedy recovery .
Great customer care
August 16, 2023
Reply from Brandon Hire Station - Bath
Hi Nigel, thank you for your review about our Bath branch and customer team. We are sorry to hear you couldn't go ahead with your hire due to a back injury and we hope that you are feeling better soon. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Big shout out to Kev and crew at Bath…
Big shout out to Kev and crew at Bath depot for your help if they haven't got it they'll get it can't fault them
July 18, 2023
Unprompted review
Great advice and helped a lot
Great advice and helped me put the massive machine in the back of my car.
June 2, 2023
Kev and Andy couldn’t have been more…
Kev and Andy couldn’t have been more helpful. They talked through the instructions on how to use the machines I was hiring and even gave me a full demonstration. I had issues with the machines which they resolved quickly and professionally too. All round very happy with the customer service
May 17, 2023
Extremely helpful staff at the branch
Extremely helpful staff at the branch. Whole process was made simple and easy. Many thanks
May 3, 2023
Garden Tiller
Some confusion over whether the tiller was being collected or delivered. I went to collect and it was out on the lorry to my home address, not where i needed it. To be fair, a quick phone call to the driver and it was rerouted to my sons house.
April 14, 2023
Reply from Brandon Hire Station - Bath
Good morning Wayne, thank you for reviewing Brandon Hire Station. I'm sorry for the confusion but I'm glad everything was resolved quickly. We hope you choose to hire with us again
Petrol splitter
We hired a log petrol splitter which was a great machine. It had no problem splitting our logs, even timber up to 2ft in diamer and 16" thick.
Also the service was excellent, very friendly with lots of emails keeping us informed.
Would definitely hire again.
March 22, 2023
Unprompted review
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