I spent 3 days talking to their customer services arranging all my hire details. The day before delivery they called to say they didn't have the item I was hiring and had been unable to get one sent o... See more
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Very helpfull,the moment of walking through the door. The branch manager was exceptional in finding the right product for the job. All paperwork was carried out efficently,and the tool was explained... See more
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Firstly, the staff always seem pleased you walked in. It makes such a difference. Secondly, they dealt with my enquiry knowledgeably, and guided me to the right item swiftly, confirmed its availabilit... See more
Company replied
Very efficient service. Kevin and Paul are always helpful and usually have what I need. Kevin will load the van as part and is always willing to help. Great customer service.
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Bath Trade Park, Westmoreland Station Road, BA2 3HQ, Bath, United Kingdom
- 01225 445 884
4.6
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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The staff were helpful from the start
The staff were helpful from the start. They guided me on the additional accessories needed for the equipment I was hiring. They talked me through how to use the machine safety. They even helped lift it in and back out of my car when I returned it. Absolutely great service from start to finish .Highly recommend this store and its great team.
November 21, 2022
Excellent Tower Scaffold
The online ordering & payment was easy and simple to follow. Collection & subsequent return was similarly easy and supported by most helpful & friendly staff. Only odd thing was that the tower scaffold hired was the longer 2.5M not 1.8M as ordered - apparently the Bath Branch does not hold/stock the 1.8M albeit the website allows you to order 1.8M.
August 26, 2022
Everything spot on as usual...
September 1, 2022
Excellent responsive customer service
August 16, 2022
Friendly and helpful
Used twice for DIY patio project. Really helpful and friendly guys.
August 16, 2022
I would thoroughly recommend the Bath…
I would thoroughly recommend the Bath branch. The staff went above and beyond for us when using them to hire equipment necessary for our garden renovation. 5 stars without hesitation and will definitely be using them again for any future projects.
June 19, 2022
great customer service
The hired products were great and the team were incredibly helpful. Many thanks
June 16, 2022
Great staff at the Bath branch
Great staff at the Bath branch, really know the products and the training was fantastic
May 17, 2022
Great cement mixer
The mixer arrived on time, was clean and worked well. It did the job. I will hire again with Brandon.
April 28, 2022
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