Easy to book and good quality machines for sanding booked over the weekend to give myself time - collected and dropped off and got help with carrying all really simple to sort , use and manage
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See what reviewers are saying
Repeatedly didn't turn up to pick up the item when specified. Customer service poor when trying to rectify the situation. No notice given that pick ups were cancelled. No way of tracking times of de... See more
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Very easy to use the online hire service, was contacted by the delivery driver to let me know when he'd arrive. The carpet cleaner was easy to use (following the video instructions on the website), cl... See more
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I already reviewed this but here goes again. Single width tower scaffold. Fantastic service, they held over delivery because we had issues with supplies, then when we'd finished, a week early, they ga... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
1 Howard Street, Constitution Hill, B19 3HW, Birmingham, United Kingdom
- 01212 126 040
4.2
Great
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Good service
Good service, got what I wanted with no hassle! Will use this service again.
May 15, 2024
Reply from Brandon Hire Station - Birmingham
Hi Craig, thank you for your 5-star review. We're delighted to hear that you found our service hassle-free and were able to get what you needed. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Great Service
Hired furniture lifting trolleys for a couple of days but had to extend at short notice for the rest of week
Not a problem and had effective and efficient billing to mark the process , with plenty of reminders for billing , payment and collection 👍👍
May 2, 2024
Reply from Brandon Hire Station - Birmingham
Hi Darryl, thank you for choosing Brandon Hire Station for your equipment hire needs. We're glad to hear that our billing process was effective and efficient for you, and that our reminders were helpful. We appreciate your positive feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
All excellent
Very helpful. Delivered promptly as expected. Willing to arrange collection time to suit me. And the stump grinder worked well. Excellent
March 9, 2024
Reply from Brandon Hire Station - Birmingham
Hi Jean, thank you for your positive review. We're delighted to hear that you received helpful and accommodating service from our Birmingham team and that the stump grinder worked well for you. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Excellent customer service
Excellent customer service, polite staff and clear helpful instructions.
February 23, 2024
Reply from Brandon Hire Station - Birmingham
Hi Tia, thank you for your 5-star review. We're pleased to hear that you received helpful and polite service from our Birmingham team during your hire . If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Great service
Ordered online and everything delivered promptly and collected in time with notifications
February 22, 2024
Reply from Brandon Hire Station - Birmingham
Hi Philip, thank you for your 5-star review. We're delighted to hear that you were impressed with our delivery and communication during your hire. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
I had excellent service both by phone…
I had excellent service both by phone and by the gentleman that made the delivery.
February 18, 2024
Reply from Brandon Hire Station - Birmingham
Hi Melanie, thank you for your positive review. We're delighted to hear that you received excellent service both over the phone and during the delivery. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Areator
Brilliant service, informed half hour before delivery as asked. The delivery man was very helpful and accomodating. The item recieved was a good well maintained piece of kit. Thanks.
December 5, 2023
Reply from Brandon Hire Station - Birmingham
Hi Mohammed, thank you for your brilliant review! We're delighted to hear that our service met your expectations and that our delivery driver was helpful and accommodating. We take pride in providing well-maintained equipment for our customers and are happy to hear you had a positive experience with your hire. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service
Very easy to use the online hire service, was contacted by the delivery driver to let me know when he'd arrive. The carpet cleaner was easy to use (following the video instructions on the website), cleaned my carpet really well. Their customer service was excellent as they were able to collect the carpet cleaner sooner than planned. Very pleased with this service and would recommend to others.
September 21, 2023
Reply from Brandon Hire Station - Birmingham
Good afternoon, thank you for choosing to hire with us and for taking the time to leave such a positive review! We're delighted to hear that you were so impressed with our service and appreciate your recommendation. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Hired a turf lifter from here the…
Hired a turf lifter from here the assistant was very grumpy and refused to help me lift the machine onto my van leaving me to struggle on my own. Said he wasn't allowed. Hired something else from a "rival" store and the assistant was only too happy to help me load my van so I will be using that company from now on
August 1, 2023
Reply from Brandon Hire Station - Birmingham
Hi Patrick, thank you for your feedback and making us aware of this. Please know this is not up to our usual high standard of service and we will be addressing this to ensure our service is improved in future. Kind regards, the Brandon Hire Station team.
Friendly & efficient
July 24, 2023
I hired a generator which was sent with…
I hired a generator which was sent with no petrol and was promised will have full tank.
No one came to collect the generator for days and call everyday to ask for collection.
Collection was nightmare, driver lied, he never came to collect and lied that they showed up and door wasn’t opened ( while we are a cafe and open for service during the time they claim the door was shut)
Also, claimed that they called and I didn’t answer which is also untrue.
Every time I spoke to them they promised I was never going to be charged but I was sent a bill to pay because they missed a collection.
Would never use them again.
Shame to have dishonest staff working for the company.
July 1, 2023
Unprompted review
Reply from Brandon Hire Station - Birmingham
Hi, thank you for your review. We are extremely sorry about the service and communication you received in this instance. This is not up to the high standard we aim to provide to our customers and we would like to apologise for any inconvenience this caused you. We will pass your feedback on to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.
Highly recommend the Birmingham Branch!
All the team members I met at the Birmingham location were very friendly from the outset and when I encountered an issue with the equipment they were quick to help and provide a replacement.
Their drop off and collection communication was great too, which allowed me to plan my days accordingly
Will definitely use again and highly recommend!
January 25, 2023
Fantastic Customer Services
I went to Brandon Hire in Constitution Hill Birmingham B19 3HW. I needed a wet vac due to a water leak in my home. I dealt with a gentleman called Paul.
When I got the wet vac home, the plug was loose so had to take back, once home the wet vac only worked for 10mins, so needed to take back again.
The service I got from Paul was excellent, he tested the vac to make sure it was faulty, then arranged for another wet vac to be delivered to my address at no additional charge. I was able to complete my job which took a couple of days (with no additional charge). I returned the wet vac, and thanked Paul for his GREAT CUSTOMER SERVICE, something you really don’t see any more. So as you can guess I would definitely recommend this company & branch.
Just want to say, THANK YOU PAUL.
February 24, 2023
Unprompted review
Half the acros I hired had dodgy…
Half the acros I hired had dodgy threads so were very hard to use. They hit a point and wouldn't go up anymore.
Several pins missing from trestles.
Made it work though and it was cheaper than anywhere else I could find.
November 5, 2022
Reply from Brandon Hire Station - Birmingham
Hi Gavin, I'm really sorry to hear about the poor experience with your recent hire, thanks for letting us know about it. I will get in touch with you once I have looked into what happened, but you can email me at customercare@brandonhirestation.com if you want to add anything further.
Emma
Great service
Great service, efficient staff and a very reasonable price. Highly recommend
October 3, 2022
Great service with no complaints.
September 5, 2022
Really helpful.
Really helpful.
Although they couldn't collect on my preferred date they arranged a later collection at no extra cost.
October 1, 2022
I was moving houses and needed to give…
I was moving houses and needed to give my rented apartment a deep clean of the carpet to avoid being charged by the rental agency so I hired a machine from Brandon and its' performance surpassed my expectations.
I would definitely recommend them. Easy to use.
August 20, 2022
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