Fantastic service from Brandon Hire Station Canning Town! Don’t believe everything you read online. The team were so helpful and friendly. Real customer service at its best. I hired the Karcher RM76... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
awful company. lazy and inept. missed an entire day when they didn't show up with the equipment. the excuse was that the van had been stuck in mud. i've been fighting to get the cost of the day back a... See more
Company replied
First class service from start to finish, very competitive prices, friendly staff. I had to extend the hire a few times and this was done without any problem. Would highly recommend Brandon Tool Stati... See more
Company replied
Quick and easy to book and plenty of availability. Items were prepped and ready to collect at the allocated time - friendly and attentive staff were quick to get my hire processed and even helped load... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Stephenson Street, Canning Town, E16 4SA, London, United Kingdom
- 0207 511 1676
3.6
Average
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brandon Hire Station - Canning Town
Hi Timothy, thank you for your 5-star review. We're glad to hear that our delivery and collection service met your expectations. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
The plant always turs up on time and…
The plant always turs up on time and there's no problem when you want to extend the hire even at the last minute
January 30, 2024
Reply from Brandon Hire Station - Canning Town
Hi Deborah, thank you for your 5-star review. We're delighted to hear that our equipment always arrives on time and that extending the hire is hassle-free. We appreciate your feedback and look forward to serving you again. Kind regards, the Brandon Hire Station team.
Avoid if you can
Dealing with customer service was an absolute pain, they failed to collect the sander on the date/times stipulated and then decided to charge us extra for keeping the machine when it wasn’t our choice. We had to hire it again and they failed to collect once again and didn’t let us know either… we had to call to check and that’s when they told us that the would collect the following day.
September 20, 2023
Reply from Brandon Hire Station - Canning Town
Hi Maria, thank you for your feedback. We are extremely sorry about the service and the communication you received in this instance. This is not up to the high standard we aim to provide to our customers. We apologise for any inconvenience this caused you, and will pass your feedback on to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.
No response after confirming they would be in touch…
In relation to my 1 star review on the 27th July and the depots response that someone will be in touch. No follow up and interest in resolving.
Expectation was low so no surprise really. Maybe head office should take note of what’s happening at their depots.
July 27, 2023
Unprompted review
Reply from Brandon Hire Station - Canning Town
Hi Paul, thank you for making us aware of this. We are extremely sorry that you have not heard back from us. We're trying to look into this for you, however as you have only provided your name in your review we need some more information please - preferably your order number. We have sent you an email through Trustpilot to request this information. Alternatively, please get in touch with our team on 0370 99 00 999 who will be able to offer support. Kind regards, the Brandon Hire Station team.
Very good company with great products.
August 16, 2023
Great - seamless service!
Quick and easy to book and plenty of availability. Items were prepped and ready to collect at the allocated time - friendly and attentive staff were quick to get my hire processed and even helped load into the car! Can't complain at all - great service!!
July 11, 2023
Very quick response and great delivery…
Very quick response and great delivery /collection. Drivers made it a quick and simple process. Kit I hired was in excellent condition- obviously well used but all clean and working fine. Great price as well. Many thanks and I will use Brandon again.
May 31, 2023
Reply from Brandon Hire Station - Canning Town
Hi Colin, thank you for your positive feedback about our service and the products at our Canning Town branch. We look forward to seeing you again in future. Kind regards, the Brandon Hire Station team.
Terrible Service
Hired a scarifier and aerator - scarifier stopped working after 10 mins and hence didn’t even use the aerator . Contacted head office to resolve , got passed back and forth between head office and the branch , multiple promises of “we’ll call back after we have investigated” that never materialise . Thankfully paid via credit card so gave it to cc company to follow up . Much better hire companies out there .
June 3, 2023
Unprompted review
Reply from Brandon Hire Station - Canning Town
Hi Ash, thank you for your valuable feedback.
We have a thorough inspection and maintenance process in place for our equipment and are sorry to hear that you experienced issues in this instance. We always strive to resolve any issues as quickly as possible for our customers and apologise that the service you received was not up to our high standard.
We will pass your feedback onto our team. Kind regards, the Brandon Hire Station team.
Unreliable and stressful
Booked a pm delivery. Called am to double check. Was told to get there am as delivery would come between 10 and 11am instead. Rushed to property. Delivery arrived 3.30pm.
Checked inventory list with delivery guy who confirmed two items were missing. Called branch who claimed nothing was missing. Relayed the delivery guy cited items and was told driver would be there before 10 am the next day with missing items. Next day no show by 10.30 so chased delivery guy directly as now had two hours to build scaffolding in time. Delivery guy said was busy elsewhere and finally arrived with one hour to spare and he had to Google the items as no idea what he was looking at. Turns out no items missing after all. Totally stressed over nothing.
Kit was due to be picked up today. No show and no one answering the phone. What should have been the simplest part of the works has been a total nightmare and waste of time. So annoyed as they came on recommendation.
December 17, 2022
Reply from Brandon Hire Station - Canning Town
Thank you for your review Sally. I'm sorry to hear that your delivery did not arrive at the time specified, I understand why you found this stressful. Please can you send an email with your order number to CustomerCare@brandonhirestation.com and I can look into this further for you - Hannah
All good and good prices
September 15, 2022
Excellent service
Excellent service, always on time delivering and always good quality plant and good prices.
August 18, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.