The online booking was quick, easy and clear. Prompt confirmation was provided from the local branch (Chester). On the day of delivery, I got a time slot for delivery and was kept updated with changes... See more
Company replied
Location
Switch location10A Bumpers Lane, Sealand Industrial Estate, CH1 4LT Chester, GB
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See what reviewers are saying
Everything went smoothly from the point of collection, when everything was ready for me to pick up, the help given to load the equipment and the instructions to use it. The equipment worked without fa... See more
Company replied
The machine is very good but for straight tree branches. My situation was more complicated because we had very badly twisted roots and sometimes it jammed. For very twisted roots I would suggest renti... See more
Company replied
The moss cleaning machine was unfit for purpose, was impossible to control and the hire period terminated early due to very poor performance. My complaint to the company has not been fully dealt with,... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
10A Bumpers Lane, Sealand Industrial Estate, CH1 4LT, Chester, United Kingdom
- 01244 394 900
4.5
Excellent
40 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
It was delivered promptly and the guy…
It was delivered promptly and the guy was pleasant
October 24, 2025
Reply from Brandon Hire Station - Chester
Hi Steven, thank you for your 5-star review. We're pleased to hear that you received prompt delivery and friendly service from our team. Kind regards, the Brandon Hire Station team.
From my initial enquiry the staff at…
From my initial enquiry the staff at your Chester store went out of their way to be supportive and helpful. Will definitely be returning to hire from this store again in the future.
July 16, 2025
Reply from Brandon Hire Station - Chester
Hi, thank you for your wonderful feedback. We're so pleased to hear that the team at our Chester branch provided such supportive and helpful service throughout your hire. We look forward to welcoming you back soon. Kind regards, the Brandon Hire Station team.
Polite professional and efficient service Thank You
June 25, 2025
Reply from Brandon Hire Station - Chester
Hi Colin, thank you for your review about our Chester branch. We're happy to hear that the team provided professional and efficient service during your hire. Kind regards, the Brandon Hire Station team.
Great service
Everything went smoothly from the point of collection, when everything was ready for me to pick up, the help given to load the equipment and the instructions to use it. The equipment worked without fault and the return process was as easy as the collection. I will require to undertake a similar job next year and will certainly return to Brandon HS. Job done, well done.
June 7, 2025
Reply from Brandon Hire Station - Chester
Hi Paul, thank you for your wonderful review of our Chester branch! We're glad to hear that you found our hire process smooth and had an excellent experience with our team and equipment. We appreciate your positive comments and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
Extremely helpful staff
Extremely helpful staff. Even sent someone to my home to help me use the hire equipment properly.
The item, a garden rotavator, was cleaned and ready for collection as the store opened.
May 28, 2025
Reply from Brandon Hire Station - Chester
Hi Patrick, thank you for your review and hiring with us. We're glad to hear that you found our team helpful and were happy with the garden rotavator. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Fantastic service and experience throughout.
The online booking was quick, easy and clear. Prompt confirmation was provided from the local branch (Chester). On the day of delivery, I got a time slot for delivery and was kept updated with changes. I ended up needing to extend the rental and the team at Chester were very happy to help. For collection, again great communication and a hassle free return. Really do highly recommend!
April 22, 2025
Reply from Brandon Hire Station - Chester
Hi James, thanks for your 5-star review about your recent experience at our Chester branch! We're pleased to hear that you found our online process quick and easy, and were happy with the clear communication you received. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Excellent Hire Shop
Good communication, friendly helpful staff and a good price for the product I needed along with detailed instruction on use at point of collection.
April 5, 2025
Reply from Brandon Hire Station - Chester
Hi Ian, thanks for your feedback about your recent hire. We're happy to hear that you found our communication, service, and pricing to your satisfaction, and that the instructions provided for the equipment were detailed and informative. We appreciate your comments and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Very helpful with change of hire date…
Very helpful with change of hire date able to accommodate my change of plan with any hesitation.
Machine delivery very smooth with instructions
Collected as per agreed time
No hesitation in using again!!
March 31, 2025
Reply from Brandon Hire Station - Chester
Hi John, thank you for your 5-star review. We're delighted to hear that our team was able to accommodate your change of hire date smoothly and that the machine delivery and collection went as planned. We look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Lovely guys & super helpful!
Lovely guys, super helpful, and the kit worked perfectly.
Will be hiring from here again as its far better value for money than competitors.
March 20, 2025
Reply from Brandon Hire Station - Chester
Hi, thank you for your brilliant review! We're delighted to hear that our team was helpful and that the equipment met your expectations. We look forward to welcoming you back for your future hires. Kind regards, the Brandon Hire Station team.
The moss cleaning machine was unfit for…
The moss cleaning machine was unfit for purpose, was impossible to control and the hire period terminated early due to very poor performance. My complaint to the company has not been fully dealt with, very poor service level
February 20, 2025
Reply from Brandon Hire Station - Chester
Hi John, thank you for making us aware of this. We're very sorry to hear that the service you received did not meet the high standards we expect to deliver. We have passed your review and order information on to our customer team to investigate this for you. Kind regards, the Brandon Hire Station team.
The machine is very good but for…
The machine is very good but for straight tree branches. My situation was more complicated because we had very badly twisted roots and sometimes it jammed. For very twisted roots I would suggest renting a machine from this shop which has a larger opening, for straight branches the machine is specific and will do its job. So I recommend it.
February 10, 2025
Reply from Brandon Hire Station - Chester
Hi Miroslaw, thank you for your review and for sharing your experience with us. We're glad to hear that the machine worked well for straight branches, and we appreciate your suggestion regarding twisted roots. Your feedback is valuable, and we're pleased to know you would recommend our equipment. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Chester
Hi Gary, thank you for your feedback. We apologise that the items weren't available on the day of your hire and for the inconvenience this caused you. Kind regards, the Brandon Hire Station team.
Excellent service from start to finish
Excellent service from start to finish. Equipment worked well and all staff couldn't have been more helpful. Highly recommend.
September 3, 2024
Reply from Brandon Hire Station - Chester
Hi Jo, thank you for your review! We're pleased to hear that you had an excellent experience from start to finish and that our equipment and Chester team met your expectations. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Chester
Hi Dave, thank you for your 5-star review. We're delighted to hear that the equipment was delivered on time and worked well for you. Kind regards, the Brandon Hire Station team.
Chester Branch
Chester Branch Becky was amazing went over and above to help me in a situation I had. Could not have been more helpful, understanding and got me the product I needed delivered. Fantastic service
August 27, 2024
Unprompted review
Reply from Brandon Hire Station - Chester
Good afternoon, thank you for your wonderful review. We're delighted to hear that Becky at our Chester branch provided fantastic service and went above and beyond to help you. Your comments are greatly appreciated and we hope we can support you again in the future. Kind regards, the Brandon Hire Station team.
Staff helpful and Mitower scaffold…
Staff helpful and Mitower scaffold ready when I arrived. The equipment worked well and allowed me to do the job safely. A couple of minor maintenance issues with the equipment were notified on my return but this did not affect safe operation
July 11, 2024
Reply from Brandon Hire Station - Chester
Hi Stephen, thank you for your review. We're glad to hear that our Chester team were helpful and that the Mitower scaffold was ready for you upon arrival. We appreciate your feedback regarding the minor maintenance issues and will ensure they are addressed. Kind regards, the Brandon Hire Station team.
Helpful and friendly staff.
May 5, 2024
Reply from Brandon Hire Station - Chester
Hi Alan, thank you for your positive feedback. We're pleased to hear that ordering was easy and that you received help and support when you collected your equipment. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service
Excellent service, staff very friendly & polite, efficient hire from start to finish.
Top marksAAA+++
April 5, 2024
Unprompted review
Reply from Brandon Hire Station - Chester
Hi, thank you for your 5-star review! It's great to hear that you received excellent service and found our Chester team friendly and polite. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
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