Delivered on time, easy to extend hire period and reasonable value. Machine (Turf Cutter) started ok but a bit tired. Clutch didn't always disengage properly and tyre grip poor. Average for a hire... See more
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Ben and his team are amazing! Anything I need short notice or not for my company they sort out! Whether it’s a digger/ dumper or a breaker and transformer they get it sorted. Couldn’t recommend th... See more
Company replied
Great company to deal with. Swift delivery and collection of hire tools. Tools are in immaculate condition and works flawlessly. Staff at Colchester branch is super friendly and helpful.
Highly recommended, went with my daughter to hirer, we were a bit nervous as 2 females not sure what we were doing lol but the guys were brilliant,so helpful, nothing was to much trouble and great pri... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 8, 13A London Road, Stanway, CO3 0NR, Colchester, United Kingdom
- 0120 6574 888
4.4
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pick axe was useless as head of axe…
Pick axe was useless as head of axe kept sliding down handle trapping fingers
June 25, 2024
Reply from Brandon Hire Station - Colchester
Hi Richard, thank you for making us aware of this. We apologise that your hire experience did not meet the high standards we expect to deliver to our customers. If any further support is required please give our customer team a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
I have only used Brandon twice so far…
I have only used Brandon twice so far but the staff at Brandon Hire in Stanway/ Colchester have been very pleasant and helpful both times, in the shop and on the phone. I feel like this is a place I will use when I need to hire again and hopefully get a nice rapport with the guys there.
I have also been pleased with the hire rates, which I can pass on to my customers which helps to keep them coming back.
Good work guys, next time I’m in I will get your names.
All the best, Ian, Endersby Home & Garden Care.
July 5, 2024
Unprompted review
Reply from Brandon Hire Station - Colchester
Hi Ian, thank you for your kind words and positive feedback about our Colchester branch. We're delighted to hear that you have found our team pleasant and helpful, and that you feel you can build an ongoing rapport with the team. We look forward to serving you again soon! Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Colchester
Hi Dean, thank you for your positive review. We're delighted to hear that you found our service spot on. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Colchester
Good afternoon, thank you for your 5-star review. We're delighted to hear that you found our service flexible, with good communication and prompt delivery. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
A really good friendly service
A really good friendly service. Can’t fault them.
May 24, 2024
Unprompted review
Reply from Brandon Hire Station - Colchester
Hi Paddy, thank you for your positive review. We're delighted to hear that you received friendly service from our Colchester team. Kind regards, the Brandon Hire Station team.
Ben and his team are amazing!
Ben and his team are amazing!
Anything I need short notice or not for my company they sort out! Whether it’s a digger/ dumper or a breaker and transformer they get it sorted.
Couldn’t recommend then enough!
May 17, 2024
Unprompted review
Reply from Brandon Hire Station - Colchester
Good afternoon, thank you for your brilliant feedback and for being a valued customer at our Colchester branch. We're delighted to hear that Ben and the team have been amazing in assisting you with various equipment and accommodating your hiring needs. We appreciate your recommendation and hope we will see you again soon. Kind regards, the Brandon Hire Station team.
Tower scaffolding
Ordered online no issues
Delivered on time and driver very helpful
Pickup the same
Have used before and will use again
April 10, 2024
Reply from Brandon Hire Station - Colchester
Hi Rob, thank you for your 5-star review. We're delighted to hear that your online order was smooth, and you found the delivery and collection easy. We appreciate your continued support and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Always helpful and professional.
Always helpful and professional.
Multiple hires over the years and never had a problem, excellent service.
May 10, 2024
Unprompted review
Reply from Brandon Hire Station - Colchester
Hi Oliver, thank you for your review and for being a loyal customer over the years. We're delighted to hear that you've always received excellent service from our team. We hope we will see you again soon. Kind regards, the Brandon Hire Station team.
Not great
Not great. The pressure washer leaked oil all over my drive, so my drive was in a worse state than when I started. And £150 down. Might as well have stuck with my karcher washer
March 27, 2024
Reply from Brandon Hire Station - Colchester
Hi Ian, we're very sorry to hear that there was an issue with the pressure washer and apologise for the issue this caused for you. We will pass your feedback on to our team. Kind regards, the Brandon Hire Station team.
I booked online to hire and industrial…
I booked online to hire and industrial hoover and on arrival was told that they didn't actually have any. Frustrating as we had booked just before the weekend and there was no where else to rent from due to the timing of us discovering this,
December 8, 2023
Reply from Brandon Hire Station - Colchester
Good afternoon, we are extremely sorry to hear that you weren’t made aware of a change to your order. This is not up to the high standard of service we expect to deliver to our customers and we apologise for the inconvenience this caused for you. We always endeavour to have stock available and we are very sorry that we weren’t able to fulfill your hire in this instance. We will pass your feedback on to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.
good delivery and pickup
November 2, 2023
Reply from Brandon Hire Station - Colchester
Hi Ian, thank you for choosing to hire with us. We're pleased to hear that you found our delivery service reliable. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Always great service:)
September 1, 2023
Reply from Brandon Hire Station - Colchester
Hi Nicole, thank you for your 5-star review! We're delighted to hear that you always receive great service from our team. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
So easy
So easy. From online booking to collection and return. The entire service was simple, efficient, friendly and quick. Will definitely recommend to others.
August 7, 2023
Highly recommended
Highly recommended, went with my daughter to hirer, we were a bit nervous as 2 females not sure what we were doing lol but the guys were brilliant,so helpful, nothing was to much trouble and great price for hirer. Will always use this hirer shop as they weer just brilliant. Thank you.
September 4, 2023
Unprompted review
Hired a set of 10m ladders to complete…
Hired a set of 10m ladders to complete a project I'm working on. Specified to be delivered before midday. No ladders arrived and upon phoning was informed they wouldn't be delivered until the afternoon which is no good for me as it's forecast heavy rain and I wouldn't have enough time to complete the job. Bad skills by this company.
July 26, 2023
Unprompted review
Reply from Brandon Hire Station - Colchester
Hi Paul, thank you for your review. We apologise for the change in delivery time and the inconvenience this has caused you. We hope you will consider hiring with us again in future so we can offer an improved experience. Kind regards, the Brandon Hire Station team.
Great service! Easy to order online
Easy to order online, excellent service, will be using in the future when needed. Thank you
May 21, 2023
Great company to deal with
Great company to deal with. Swift delivery and collection of hire tools. Tools are in immaculate condition and works flawlessly. Staff at Colchester branch is super friendly and helpful.
May 28, 2023
Very helpful generally
Very helpful generally. Fortunately, I checked confirmation of order. Found that, despite ordering to collect, confirmation gave delivery details. Fortunately a quick phone call avoided my collection trip crossing with the delivery vehicle!
May 11, 2023
Very efficient service and polite staff
May 10, 2023
Very efficient and helpful
February 23, 2023
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