First time hiring equipment and sanding floors as a DIYer - they were super helpful in explaining the equipment and making sure I had everything I need to get the job done. Simple and friendly service... See more
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We hired an industrial strimmer to tackle my dads extremely overgrown large lawn! The staff at the Braunstone Leicester Branch were very helpful and gave a clear demonstration of how the machine wor... See more
Hired a couple of scaffold towers for various jobs and on both occasions the staff members on the help desk have been brilliant, knowledgeable and extremely helpful. Well done and thanks for making it... See more
Company replied
Staff have poor attitude and very slow when it comes to booking out machinery. Have used this branch a couple of times with the same outcome. I'll happily travel the distance next time and go to the W... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
1 Braunstone Lane East, Braunstone, LE3 2FD, Leicester, United Kingdom
- 01162 898 316
4.6
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kit worked really well
Kit worked really well, went out of their way to make it easier to buy belts too
October 30, 2025
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Darren, thank you for your positive review. We're pleased to hear that you were happy with the equipment and the service you received from our Braunstone team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Phillip, thank you for your positive review. We're pleased to hear that you were happy with the quick service you received from our team. Kind regards, the Brandon Hire Station team.
DIYer friendly, simple & helpful service
First time hiring equipment and sanding floors as a DIYer - they were super helpful in explaining the equipment and making sure I had everything I need to get the job done. Simple and friendly service all round, would use again if the need arose.
November 3, 2025
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Hannah, Thank you for sharing your experience with us, we're glad to hear that our staff provided helpful assistance for your DIY floor sanding project! Kind regards, Brandon Hire Station team.
They're fast and reliable with…
They're fast and reliable with excellent quality of customer service and satisfaction.
October 1, 2025
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Frederick, thank you for your 5-star review. We're pleased to hear that you received excellent customer service and found our hire process quick and reliable. Kind regards, the Brandon Hire Station team.
Hired items over the internet for…
Hired items over the internet for delivery.
Easy to order on line.
Good communication via email and text keeping me informed about delivery and collection.
Really good service.
September 8, 2025
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Christopher, thanks for your great review! We're pleased to hear you found our online hiring process easy and were happy with the communication and service you received throughout your hire. Thank you for hiring with us and we hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
great service
great service, very clean and reliable machinery from these guys and very friendly at reception, highly recommend.
July 29, 2025
Reply from Brandon Hire Station - Leicester - Braunstone
Good afternoon, thank you for your 5-star review. We're glad to hear you were pleased with the condition and reliability of our machinery, as well as the friendly service from our branch team. We really appreciate your recommendation and hope we can support you in future.
Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Marcel, thank you for your review. We’re glad to hear everything went smoothly and that you received great service during your hire. Kind regards, the Brandon Hire Station team.
Needed a compaction plate urgently
Needed a compaction plate urgently, Adrian was great, sorted a plate, delivered within a couple of hours, everything was perfect, cannot ask for better friendly & helpful service, 100% recommend
July 3, 2025
Unprompted review
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Paul, thank you for your positive review. We're glad to hear that Adrian from our Leicester Braunstone team provided friendly and helpful service and was able to sort a compaction plate quickly for you. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Hilary, thank you for your positive review. We're pleased to hear that you found the equipment easy to use and were happy with the instructions provided. Please do get in touch if we can help with any future hires. Kind regards, the Brandon Hire Station team.
Spot on service from start to finish…
Spot on service from start to finish staff knowledgeable pleasant and very helpful will not hesitate to use in future
March 10, 2025
Unprompted review
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Paul, thank you for your review. We're pleased to hear that you found our service spot on and our team knowledgeable and helpful. We look forward to welcoming you back in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Becky, thank you for your 5-star review. We're delighted to hear that you had a positive hire experience. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Danny, thank you for your positive feedback. We're pleased to hear that you received fantastic service from our Leicester Braunstone team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Bruce, thank you for your 5-star review. We're delighted to hear that you received excellent support and service from our Leicester Braunstone team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Paul, thank you for your positive feedback. We're pleased to hear that you found our service efficient and friendly. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Order process simple
Order process simple, communication clear and appropriate.
Pick up and drop off very easy, staff very approachable and friendly.
April 16, 2024
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Lee, thank you for your 5-star review. We're delighted to hear that you found our order process simple, our communication clear, and our Braunstone team approachable and friendly. Please don't hesitate to reach out to us if you have any other equipment needs in the future! Kind regards, the Brandon Hire Station team.
We hired a floor sander from Brandon…
We hired a floor sander from Brandon Hire Station. The guy (didn't catch his name) we were served by was really helpful and offered advice on how to use and what we'd need. We hired for a week and returned with no probs. We'll definitely be back. Thanks so much, our floor looks fab!
March 13, 2024
Unprompted review
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Tash, thank you for your 5-star review! We're delighted to hear that you found our team at Braunstone helpful and that you were impressed with the results of our floor sander. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards, the Brandon Hire Station team.
Bad experience every Time.
Staff have poor attitude and very slow when it comes to booking out machinery. Have used this branch a couple of times with the same outcome. I'll happily travel the distance next time and go to the Wigston branch where the service is second to none.
February 16, 2024
Unprompted review
Reply from Brandon Hire Station - Leicester - Braunstone
Good morning, thank you for your feedback and taking the time to leave a review. We are extremely sorry to hear that the service you received from our team was not up to the high standard we expect, and did not meet your positive experience from another of our local branches. We will pass your feedback on to our team ensure we improve this service for our customers. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Leicester - Braunstone
Good morning, thank you for your positive review. We're delighted to hear that you found our service fast and reliable and our prices competitive. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Quality of service
Clear notification on delivery and collection times. Product was clean and in good working order.
September 1, 2023
Reply from Brandon Hire Station - Leicester - Braunstone
Hi Martin, thank you for your positive review. We're delighted to hear that you found our communications clear and our equipment to be clean and in good working order. Please do get in touch if we can help with any future hires. Kind regards, the Brandon Hire Station team.
Was excellent carpet cleaner and easy…
Was excellent carpet cleaner and easy to use.
First one did stop working but very prompt replacement and really helpful on the phone.
Price very reasonable
August 31, 2023
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