We recently hired some portaloos for an event. The whole booking process was easy but it was the communication received from the delivery driver, Adam which was brilliant. He kept me up-to-date with o... See more
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Came over from Jewson where Kim was manager, as I always say you follow the manager not the company! Always been well looked after and items delivered on time and serviced properly. Will always get ba... See more
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Hired a whacker to complete a driveway project. Booking my hire was nice and easy. I called the sales team to ask a few questions before ordering, and they answered quickly and efficiently. On the... See more
Company replied
What a difference! Manager is unpleasant individual. She literally just wants to rip you off. Hired items at the backend of last year everything was top notch. Now just unpleasant! Will be taking... See more
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Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
48 Ratcliffe Gate, NG18 2JL, Mansfield, United Kingdom
- 01623 635 136
4.6
Excellent
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Incompetent Manager
Hire cost was agreed at £100 + VAT
Charged £160 + VAT
Arrived a day after I booked it with the new Manager Kim. I only started using you again after speaking with the previous manager Paul. Who stuck to his word. He's left and Yet again this company has hired an incompetent manager!
Go elsewhere it's easier!
*****Update*****
After posting this review I had a phone call from the aforementioned manager. Absolutely despicable....
I will be reporting it to the Head honco.
****** Updated******
Spoke with regional manager Dick Platts!
What an arrogant 🍆
If I could rate him he certainly wouldn't get a star.
Don't waste your time with this outfit.
March 24, 2023
Unprompted review
Reply from Brandon Hire Station - Mansfield
Good afternoon Robbie. I'm really sorry to hear about your experience when hiring through our branch. Brandon Hire Station works hard to provide customers with great service and this isn't what you experienced. I will forward your review and update onto the relevant branch and manager. If you would like to discuss the matter further, please don't hesitate to contact me. Thank you for taking time to send us the review.
Very easy transaction online and on the…
Very easy transaction online and on the day of collection everything was readily available
August 26, 2022
Efficient Service
Hired a plate compactor for a DIY project. Compactor delivered on time and did the job.
August 24, 2022
Great friendly advice & the wacker…
Great friendly advice & the wacker plate was spot on for the job. A little confusion with pickup, but can’t knock them stars for that.
Thank you
August 10, 2022
Everything Perfect 🙂
June 28, 2022
Overcharged items bought in store and online
They mixed up items bought in store and items bought online, charging me the higher price in each case. Oddly enough, I was never charged the lower of the two prices, always the (substantially) higher of the two.
May 4, 2022
Reply from Brandon Hire Station - Mansfield
Hello Steve, thanks for taking the time to bring this to our attention, I am really sorry to read that your experience didn't match your expectations. I have passed your feedback over to the depot and they have advised me that they have been in touch with you. I hope this resolves your issue, if you need anything further please don't hesitate to give me a call on 0161 768 2842 Thanks Jo - Customer Care Team
Don't use
They aren't as cheap as they advertise. As others have said on here, when they are due to collect, they don't turn up. Apparently our collection wasn't on record.. We were told they would collect first thing the next day, no show. I called to chase collection, I was told no eta was available. I then said, we weren't waiting for them, they would need to call us and give us an hours notice when they wanted to collect their equipment. They are so cheap maybe because people only use them once?
They came to collect today, only after I had made comments on here and told them I would have to leave the item outside. As I wasn't prepared to wait inside for them for a third day. They didn't give us an hours notice (as previously agreed) instead 15 minutes after they told me they were on their way, they were here to collect item. They seem to be short staffed and very disorganised. So my advice is be careful who you hire from.
April 22, 2022
Unprompted review
Reply from Brandon Hire Station - Mansfield
Hi Claire, I am sorry that your experience didn't match your expectations on this occasion. I would like the opportunity to investigate your feedback further, please could you contact me at customercare@brandonhirestation.com or call me on 0161 768 2842 with your order number? I will work with you to resolve any issues as quickly as possible. Thanks Jo, Customer Care Team.
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