Excellent service. This was my first time using Brandon tool hire and the process was super easy. The website suggested additional items that I would need with my hire. And automatically added the ess... See more
Company replied
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The lady was really helpful with the booking and even more helpful when I needed to pick it up.
Company replied
Following the ease order online I was met by really helpful staff when I arrived to collect. I had an issue with the equipment, as can happen with all electrical equipment, which they resolved quickly... See more
Company replied
Phoned up Wednesday morning asking if they had a whacker plate for hire for the next day, they said they would check and call me back. After receiving no call by mid afternoon I called again and they... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Wharf Road, NP19 0WB, Newport, United Kingdom
- 01633 244 144
4.6
Excellent
40 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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The lady was really helpful with the…
The lady was really helpful with the booking and even more helpful when I needed to pick it up.
November 14, 2025
Reply from Brandon Hire Station - Newport
Hi Tim, thank you for your positive review. We're pleased to hear that our team provided helpful service during the booking and collection process. Kind regards, the Brandon Hire Station team.
Helpful staff on the desk helped me to…
Helpful staff on the desk helped me to and from my car with heavy sander
October 31, 2025
Reply from Brandon Hire Station - Newport
Hi, thank you for your review. We're happy to hear that you had a great hire experience and received helpful service from our Newport team. Kind regards, the Brandon Hire Station team.
Helpful and knowledgable staff
Helpful and knowledgable staff. Good communication regarding delivery and collection.
September 29, 2025
Reply from Brandon Hire Station - Newport
Hi Ross, thank you for your 5-star review. It's great to know that you had a positive experience and found our team helpful, knowledgeable and communicative. Kind regards, the Brandon Hire Station team.
Quick and easy quality service…
Great service would definitely recommend and use again
August 12, 2025
Reply from Brandon Hire Station - Newport
Hi Will, thank you for your 5-star review. We're pleased to hear that you received great service from our team. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Fast easy and reliable
Fast easy and reliable, staff are friendly and even brought it to the car for us
June 17, 2025
Reply from Brandon Hire Station - Newport
Good afternoon, thanks for your great review of our Newport branch! We're glad to hear that the team provided an easy, friendly and reliable hire experience. We hope to see you again soon. Kind regards, the Brandon Hire Station team.
Newport branch
Newport branch.
Great from start to finish!
Delivered on time and with care. Time slot provided and adhered to.
I messed up a little and thought equipment would be collected same day as end date. But it’s the day after and I wouldn’t be in. I rang the local depot and they sent someone to collect them within the hour. Guy who dropped off and picked up equipment super helpful and friendly. Would use again and recommend!
January 17, 2025
Reply from Brandon Hire Station - Newport
Good afternoon, thank you for your wonderful review of our Newport branch! We're delighted to hear that you found our service great from start to finish and that our team was able to assist you promptly with the equipment collection. Your recommendation means a lot to us, and we look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Ripped off!
Took the payment. Didn't deliver the goods. Wouldn't give my money back.
November 23, 2024
Reply from Brandon Hire Station - Newport
Hi Justine, thank you for bringing this to our attention. Your review has been passed on to our team to investigate. Kind regards, the Brandon Hire Station team.
Nothing but good experiences at the…
Nothing but good experiences at the Newport branch. Friendly informative staff, very helpful and courteous. Would thoroughly recommend.
September 29, 2024
Reply from Brandon Hire Station - Newport
Hi Matt, thank you for your review! We're pleased to hear that you've had nothing but good experiences at our Newport branch and found our team to be friendly and helpful. Your recommendation is greatly appreciated. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Newport
Good morning, thank you for your 5-star review. We're delighted to hear that you found our Newport team efficient and cheerful. Kind regards, the Brandon Hire Station team.
Staff at the Newport branch were…
Staff at the Newport branch were brilliant. Instructions on how to use the tool and available over the phone during the hire to help me troubleshoot issues. Couldn’t have been more helpful.
April 30, 2024
Reply from Brandon Hire Station - Newport
Hi, thank you for your positive feedback about our Newport branch team. We're delighted to hear that they provided excellent service and support during your hire. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Very helpfull staff
April 9, 2024
Reply from Brandon Hire Station - Newport
Hi Craig, thank you for your positive feedback. We're delighted to hear that our Newport team were very helpful during your visit. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Very helpful
Very helpful, gave advice about which tool was best for the job. Excellent delivery and collection service.
February 6, 2024
Reply from Brandon Hire Station - Newport
Hi Charlotte, thank you for your 5-star review. We're delighted to hear that you found our advice helpful and were satisfied with the delivery and collection service from our Newport team. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Excellent experience
Everyone I dealt with were very helpful they were able to answer my questions and advise what was best. From the office staff to the delivery drivers, nothing was too much trouble. Would definitely recommend.
February 2, 2024
Reply from Brandon Hire Station - Newport
Hi Laura, thank you for your 5-star rating! We're delighted to hear that our teams provided you with helpful advice and excellent service. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Phoned up Wednesday morning asking if…
Phoned up Wednesday morning asking if they had a whacker plate for hire for the next day, they said they would check and call me back. After receiving no call by mid afternoon I called again and they said there was one in the workshop being fixed and would call me back by the end of the day to see if it was sorted so I could use it the following day. Again no phone call. I then called Thursday morning 0745 to see if they had one, yet again was told he was just going to check and would call me straight back, again no phone call. 0900 I call again and I was told I will check soon I’m just with a customer. Update- I did receive a phone call back at 0940, I went over there and they were very apologetic and helped with what I previously had enquired about.
January 10, 2024
Unprompted review
Reply from Brandon Hire Station - Newport
Hi Stephen, we're extremely sorry to hear that the service your received did not meet the high standard we strive to provide to all of our customers. We will pass your feedback on to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Newport
Hi Richard, thank you for your 5-star review. We're delighted to hear that you were impressed with our service, and our delivery and collection process. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great service
Following the ease order online I was met by really helpful staff when I arrived to collect. I had an issue with the equipment, as can happen with all electrical equipment, which they resolved quickly and I was very happy with the outcome of extra time to compensate for the disruption. Staff were very helpful and approachable throughout and I won’t hesitate to use the company again.
October 5, 2023
Reply from Brandon Hire Station - Newport
Good afternoon, thank you for taking the time to leave such a detailed review. We are sorry to hear that there was an initial issue with your equipment, however we're glad that our team were able to resolve this quickly and allow you to complete your project effectively. We're pleased that you found our online hire process simple and our Newport team so approachable throughout your hire. Thank you for choosing to hire with us and we hope to see you again in future. Kind regards, the Brandon Hire Station team.
It was an easy trouble free rental with…
It was an easy trouble free rental with very polite counter staff
September 22, 2023
Excellent
online and shop prices different. online is cheaper but a shop, the staff are very friendly and I like their service
August 21, 2023
Friendly and helpful staff
Friendly and helpful staff, not to mention the reasonable cost of hire over the weekend.
August 16, 2023
Excellent customer service
August 2, 2023
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