Excellent service. This was my first time using Brandon tool hire and the process was super easy. The website suggested additional items that I would need with my hire. And automatically added the ess... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady was really helpful with the booking and even more helpful when I needed to pick it up.
Company replied
Following the ease order online I was met by really helpful staff when I arrived to collect. I had an issue with the equipment, as can happen with all electrical equipment, which they resolved quickly... See more
Company replied
Phoned up Wednesday morning asking if they had a whacker plate for hire for the next day, they said they would check and call me back. After receiving no call by mid afternoon I called again and they... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Wharf Road, NP19 0WB, Newport, United Kingdom
- 01633 244 144
4.6
Excellent
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price
Good price, prompt delivery and collection. Great service and will use again.
July 19, 2023
Excellent service
July 18, 2023
Very good service
July 18, 2023
Easy to choose the tool online
Easy to choose the tool online. Staff were friendly upon arrival and had the tool ready to go. Easy to drop off as well. Would happily use Brandon's again.
July 1, 2023
Ease of use ease of collection
Ease of use ease of collection. Shame we had to book online, had a couple of questions...
June 18, 2023
Delivery time spot on
Delivery time spot on
Collection time spot
Very polite and professional
Told me all the guidelines health and safety would give more stars if I could
June 7, 2023
Straightforward hire process
The hire process was straightforward and the guys at the hire depot were helpful and friendly. I hired a petrol hedge trimmer and it did the job. I'd definitely use Brandon Hire again
May 22, 2023
Brilliant from start to finish.
Excellent service. This was my first time using Brandon tool hire and the process was super easy. The website suggested additional items that I would need with my hire. And automatically added the essentials to my basket. I managed to get next day delivery which was brilliant. And the guys delivered a very heavy item directly to my door, gave end full instructions and were even happy to give me some much needed advice so that I knew I had the right items. The whole experience from the gang at Newport was brilliant and I will certainly be using them again.
April 3, 2023
Reply from Brandon Hire Station - Newport
Good morning Gem, thank you so much for the great review, I will pass your feedback onto the Newport Brandon Hire Station branch, it's great that you had excellent service and a good experience, we hope you choose to hire from us again soon
I phoned to hire a dehumidifier and the…
I phoned to hire a dehumidifier and the guy I spoke to was very polite and helpful in explaining what one I needed.
March 8, 2023
Very helpful
Very helpful. Answered all questions clearly & took time to explain things.
March 6, 2023
Very efficient and helpful
August 23, 2022
Great customer service from Kevin
Great customer service from Kevin, Martin and the delivery drivers.. Will use again.
July 20, 2022
Can't fault the team at Brandon Hire
Can't fault the team at Brandon Hire, Newport. Quality service every time. Really accommodating and helpful.
July 19, 2022
Very helpful advice and flexibility to…
Very helpful advice and flexibility to amend delivery. Friendly and competent staff
June 27, 2022
No problems at all
No problems at all, they even let me pick up my tool a couple of days earlier, would definitely recommend
May 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.